TD Bank, Review
TD Bank, Review
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Annapolis Maryland Branch is the BEST!!
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by THorn, Feb. 27, 2014
I have been to several TD Bank branches. I now go to the Annapolis, MD branch only. I can't even begin to tell you about the errors made at other locations. The only reason I went to those locations is because they were closer to my home. Both times I was unable to have the errors straightened out at the branches where the errors occurred. Both times I went into the Annapolis, MD branch and was assisted by Heather McClintick, the Assistant Manager.
Heather McClintick is always professional, friendly, and does everything she can do to make corrections - those made at the other branches. She is very helpful and knows the proper procedures to follow. She has been able to answer any and all questions. She goes "above and beyond" always.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Seven Corners Branch at Falls Church, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby THorn, Feb. 27, 2014
I have been to several TD Bank branches. I now go to the Annapolis, MD branch only. I can't even begin to tell you about the errors made at other locations. The only reason I went to those locations is because they were closer to my home. Both times I was unable to have the errors straightened out at the branches where the errors occurred. Both times I went into the Annapolis, MD branch and was assisted by Heather McClintick, the Assistant Manager.
Heather McClintick is always professional, friendly, and does everything she can do to make corrections - those made at the other branches. She is very helpful and knows the proper procedures to follow. She has been able to answer any and all questions. She goes "above and beyond" always.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Seven Corners Branch at Falls Church, VA
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Poor Customer Service
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by Carletonsgirl, Feb. 21, 2014
This Brookline office tends to be run poorly with no care at all for customer service, and this office has consistently had a problem with just about every transaction, no matter how simple and this office gives us contradictory answers to our questions regarding the said problem as explained to us from other branches. The tellers and manager are rude and confrontational and tend to treat a problem with a high school like response, including but not limited to face twisting and eye rolling followed by a sarcastic "have a nice day!" and making you wait for an inordinate amount of time is not only childish but extremely unprofessional. It is almost embarrassing to watch such antics and makes for a very uncomfortable banking experience. Not to mention the "problems" seem to be ONLY at this office and with simple banking transactions that should not warrant such over the top drama from management and tellers alike. Although once in a while we can get in and out quickly with no issues,not nearly often enough. We are to the point of dread and frustration when we have to go to the Brookline branch. We never have problems with other TD Bank branches so my advice would be to just avoid the Brookline NH office and do your banking in any of the many other offices available.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Brookline, Nh Branch at Brookline, NH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Carletonsgirl, Feb. 21, 2014
This Brookline office tends to be run poorly with no care at all for customer service, and this office has consistently had a problem with just about every transaction, no matter how simple and this office gives us contradictory answers to our questions regarding the said problem as explained to us from other branches. The tellers and manager are rude and confrontational and tend to treat a problem with a high school like response, including but not limited to face twisting and eye rolling followed by a sarcastic "have a nice day!" and making you wait for an inordinate amount of time is not only childish but extremely unprofessional. It is almost embarrassing to watch such antics and makes for a very uncomfortable banking experience. Not to mention the "problems" seem to be ONLY at this office and with simple banking transactions that should not warrant such over the top drama from management and tellers alike. Although once in a while we can get in and out quickly with no issues,not nearly often enough. We are to the point of dread and frustration when we have to go to the Brookline branch. We never have problems with other TD Bank branches so my advice would be to just avoid the Brookline NH office and do your banking in any of the many other offices available.
* this reviewer has be with this bank for 1 - 3 years
* this review was made on TD Bank, Brookline, Nh Branch at Brookline, NH
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by MYA28 2016-02-20 11:01:27
Thanks for all the help your staff gave us.. its nice to be able to go to a bank out of town and get all that help.. thanks to Mrs. Elms for her help.
Great teller great person that makes the branch great
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by xjennyx, Feb. 20, 2014
Td bank in midwood Ave j is one of the best banks in Brooklyn hands down there is a male teller by the name of Anthony there he is always polite and kind goes above and beyond to help all my needs he has grear customer service and i will send all my friends to open an account to go to him and also some of the attitudes of the girl tellers need to be fix but other than that that's my #1 bank I love midwood branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Midwood/Avenue J Branch at Brooklyn, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby xjennyx, Feb. 20, 2014
Td bank in midwood Ave j is one of the best banks in Brooklyn hands down there is a male teller by the name of Anthony there he is always polite and kind goes above and beyond to help all my needs he has grear customer service and i will send all my friends to open an account to go to him and also some of the attitudes of the girl tellers need to be fix but other than that that's my #1 bank I love midwood branch
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Midwood/Avenue J Branch at Brooklyn, NY
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by richi75828 2014-06-23 08:28:24
I to opened an account and was looking for it online since it was linked to my checking when i did not see anything i called the branch and got Anthony and he explained it all to me so i understood easily, they need more like him.
Closing Down Account
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by catyler85, Feb. 13, 2014
I was asked to stop into a real branch in order to shut down my account. I stopped into this branch to do so, and was immediately told that I couldn't shut down my account. After getting on the phone with customer service to confirm that these were the exact directions I was given, they finally agreed to close the account for me (with an attitude). Days later I saw a transaction go through on the account after they PROMISED me that it was closed. My main problem was with the woman who was completely rude to me at the front desk. What a terrible experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 14th And 5th Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby catyler85, Feb. 13, 2014
I was asked to stop into a real branch in order to shut down my account. I stopped into this branch to do so, and was immediately told that I couldn't shut down my account. After getting on the phone with customer service to confirm that these were the exact directions I was given, they finally agreed to close the account for me (with an attitude). Days later I saw a transaction go through on the account after they PROMISED me that it was closed. My main problem was with the woman who was completely rude to me at the front desk. What a terrible experience.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, 14th And 5th Branch at New York, NY
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snow/rain Shouldn't stop my banking EVEN IN NEEDS
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by BEEBEE, Feb. 13, 2014
I've BEEN WAITING SINCE MONDAY MORNING FOR THIS "MAIN" BRANCH TO OPEN TO CASH MY CHECKS,. WHEN I NEED SOME MONIES:IF I COULD MAKE TRAVAL; BANK PERSONNEL SUPPOSE TO MAKE THEIR WAY THERE TOO", EXSPECIALLY WHEN TD' HERE DON'T OPEN ON SUNDAYS LIKE UP NORTH,. THAT BIBLE BELT STUFF SHOULD NOT MATTER. POLICIES NEED CHANGED 'ASAP!'..Plus,.IF I COULD DRIVE IN LITE'SNOW ETC'S THEIR MAIN GOAL "ALSO" SHOULD MAKE THEIR WAY TOO..REGUARDLESS; THEY ARE SPECIAL EMPLOYEES THAT WHOLE A SPECIAL JOB LIKE THE USPS.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greenville Main Drive-Thru Branch at Greenville, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BEEBEE, Feb. 13, 2014
I've BEEN WAITING SINCE MONDAY MORNING FOR THIS "MAIN" BRANCH TO OPEN TO CASH MY CHECKS,. WHEN I NEED SOME MONIES:IF I COULD MAKE TRAVAL; BANK PERSONNEL SUPPOSE TO MAKE THEIR WAY THERE TOO", EXSPECIALLY WHEN TD' HERE DON'T OPEN ON SUNDAYS LIKE UP NORTH,. THAT BIBLE BELT STUFF SHOULD NOT MATTER. POLICIES NEED CHANGED 'ASAP!'..Plus,.IF I COULD DRIVE IN LITE'SNOW ETC'S THEIR MAIN GOAL "ALSO" SHOULD MAKE THEIR WAY TOO..REGUARDLESS; THEY ARE SPECIAL EMPLOYEES THAT WHOLE A SPECIAL JOB LIKE THE USPS.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Greenville Main Drive-Thru Branch at Greenville, SC
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Horrible manager, assistant manager and tellers
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by Branchreviewer, Feb. 10, 2014
Worst experience Ive ever had at a bank. Somebody needs to tell the manager "P" she is not the queen of the word and isnt always right. Shes rude, unhelpful, stubborn, and thinks she is better than everyone in the bank uncluding the customers. She fought with me telling me what I said to her 5 minutes prior, trying to tell me I said one thing when i really said another. Just outright stupidity and her little bank tellers arent any better. They try to kiss up to her and agree with her which just makes them look just as foolish and senseless. They were asking me questions about how and why I was writing the checks that I was, how much money myself and my employees make, and ofher personal information. By far the worst bank Ive ever been to and will close my account because of the Sayville location.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Sayville Branch at Sayville, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Branchreviewer, Feb. 10, 2014
Worst experience Ive ever had at a bank. Somebody needs to tell the manager "P" she is not the queen of the word and isnt always right. Shes rude, unhelpful, stubborn, and thinks she is better than everyone in the bank uncluding the customers. She fought with me telling me what I said to her 5 minutes prior, trying to tell me I said one thing when i really said another. Just outright stupidity and her little bank tellers arent any better. They try to kiss up to her and agree with her which just makes them look just as foolish and senseless. They were asking me questions about how and why I was writing the checks that I was, how much money myself and my employees make, and ofher personal information. By far the worst bank Ive ever been to and will close my account because of the Sayville location.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Sayville Branch at Sayville, NY
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Worst Manager and Assistant Manager.. Should Be Fired For Poor Customer Service
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by wyckoffresident71192, Feb. 06, 2014
The assistant manager and the manager and the most unprofessional and rude people I have ever encountered. They were extremely unhelpful. Also, I requested my withdrawal to be in all hundreds and waited about five minutes for it. After waiting a ridiculous amount of time for a small cash withdrawal, I saw that it wasn't in the format I asked for. I had to wait even longer for the withdrawal. My experience here just for a check deposit and a cash withdrawal took me 25 minutes. Worst TD branch I have ever been to.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wyckoff Branch at Wyckoff, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby wyckoffresident71192, Feb. 06, 2014
The assistant manager and the manager and the most unprofessional and rude people I have ever encountered. They were extremely unhelpful. Also, I requested my withdrawal to be in all hundreds and waited about five minutes for it. After waiting a ridiculous amount of time for a small cash withdrawal, I saw that it wasn't in the format I asked for. I had to wait even longer for the withdrawal. My experience here just for a check deposit and a cash withdrawal took me 25 minutes. Worst TD branch I have ever been to.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Wyckoff Branch at Wyckoff, NJ
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Best Bank I have ever Used
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by Difficulttoplease, Jan. 31, 2014
My wife and I have recently bought a home in Princeton and were pleased to find a local branch of TD Bank. After several decades of commercial and personal banking in many cities throughout the country and in even more banks, it was an unexpected and very pleasant surprise to find a TD location in my new home town and to find the staff to be without exception extremely friendly and highly trained professionals, When I have conducted business with a teller or an officer they have been eager to help, to listen carefully and respond in a timely and efficient manner. The bank culture is an ideal balance of commercial excellence and neighborly congeniality. My congratulations to management and to the all the TD employees who go the extra measure to make life better for their customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Princeton Branch at Princeton, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Difficulttoplease, Jan. 31, 2014
My wife and I have recently bought a home in Princeton and were pleased to find a local branch of TD Bank. After several decades of commercial and personal banking in many cities throughout the country and in even more banks, it was an unexpected and very pleasant surprise to find a TD location in my new home town and to find the staff to be without exception extremely friendly and highly trained professionals, When I have conducted business with a teller or an officer they have been eager to help, to listen carefully and respond in a timely and efficient manner. The bank culture is an ideal balance of commercial excellence and neighborly congeniality. My congratulations to management and to the all the TD employees who go the extra measure to make life better for their customers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on TD Bank, Princeton Branch at Princeton, NJ
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Will never be a customer!
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by Phantom, Jan. 30, 2014
I went to a TD Bank to cash. $53 check. The check was written on a business account of TD Bank. After waiting in the drive through line for a considerable length of time while the teller chatted with her friend in the car in front of me, I was told I'd have to pay $7 to cash the check! This was as I was told, because I was not a TD Bank customer. This bank is located on Malibar Road in Palm Bay Florida. I did not cash the check there. I am thankful for not having any accounts there and will encourage any friends or acquaintances not to bank there.
* this review was made on TD Bank, Malabar Road Branch at Palm Bay, FL
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Overall Rating Office Environment & Staff Waiting Timeby Phantom, Jan. 30, 2014
I went to a TD Bank to cash. $53 check. The check was written on a business account of TD Bank. After waiting in the drive through line for a considerable length of time while the teller chatted with her friend in the car in front of me, I was told I'd have to pay $7 to cash the check! This was as I was told, because I was not a TD Bank customer. This bank is located on Malibar Road in Palm Bay Florida. I did not cash the check there. I am thankful for not having any accounts there and will encourage any friends or acquaintances not to bank there.
* this review was made on TD Bank, Malabar Road Branch at Palm Bay, FL
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by TALLPAUL1957 2014-06-04 07:38:43
I am a TD bank customer. I deposited several hundred dollars in checks over the weekend and another several hundred on Monday. I found out that somehow someone withdrew 102.99 from an ATM from my account so i closed my ATM card. the next day the bank rob's me for 170.00 in overdraft charges because several small things came through that I bought on Ebay. I was told that because my local checks didn't clear and the 102.99 was taking out it overdrew my account. So I am being robbed by bought. Do not bank here, they are thief's
by Littlebiglady 2015-02-24 11:11:08
Phantom every bank charges a non customer check cashing fee. If you had an account there then there would be no fee. So telling your friends to not bank there because if they don't have account there is fee to cash checks doesn't really help anyone. You didn't have a terrible experience, you just had to pay a fee because you're a non customer.
Tallpaul that's not robbery. Robbery would be a debit by td from your account for no reason. The federal reserve (bank of all banks) is closed on the weekends so td bank cannot physically process check deposits until Monday. You being charged an overdraft because you went below the threshold is a human error. Always check your available balance before you do any debit transactions. Keep your receipts.
Tallpaul that's not robbery. Robbery would be a debit by td from your account for no reason. The federal reserve (bank of all banks) is closed on the weekends so td bank cannot physically process check deposits until Monday. You being charged an overdraft because you went below the threshold is a human error. Always check your available balance before you do any debit transactions. Keep your receipts.
Wonderful Staff and Service
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by Greenwavemom1, Jan. 24, 2014
The people here are very friendly and call me by name every time I walk through the door. They have very convenient hours and always go out of their way to help me. I switched to TD Bank from Bank of America about a year ago, and it was a great decision. I had a lot of drafts and a few direct deposits, but the clerk who opened my account set everything up for me. They are always smiling, and very helpful. The manager (Trey) is always willing to help and makes me feel important, even though I don't keep a huge amount of money in the bank. They know how to treat their customers!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Easley Branch at Easley, SC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Greenwavemom1, Jan. 24, 2014
The people here are very friendly and call me by name every time I walk through the door. They have very convenient hours and always go out of their way to help me. I switched to TD Bank from Bank of America about a year ago, and it was a great decision. I had a lot of drafts and a few direct deposits, but the clerk who opened my account set everything up for me. They are always smiling, and very helpful. The manager (Trey) is always willing to help and makes me feel important, even though I don't keep a huge amount of money in the bank. They know how to treat their customers!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Easley Branch at Easley, SC
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WORST EVER
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by bestreviewer, Jan. 17, 2014
DO NOT BANK WITH TD BANK Paula the manager in Darien, CT should be fired. Worst customer service experience. Will never bank with them again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Darien Branch at Darien, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bestreviewer, Jan. 17, 2014
DO NOT BANK WITH TD BANK Paula the manager in Darien, CT should be fired. Worst customer service experience. Will never bank with them again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Darien Branch at Darien, CT
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Hatboro branch: I don't know you so you can NOT withdraw money from your account
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by Customer10001, Jan. 11, 2014
I am a share holder in 6 different businesses. One of them has an account with TD Bank. I happen to be a president of that company since account was opened( 4 years ago) and am listed on the account as an authorized user. Usually I go to a Huntingdon Valley branch( which I would give 5 stars), but that day I stopped at Hatboro. How enlightening that was.
After I gave my debit card to a teller and told him that I want to withdraw xxx of dollars, he went for a help. He came back with the other guy who asked me why I need a cash and if certified checks would work. Excuse me? I want to take some of MY money out of MY account. What could be a problem?
So I gave them my Drivers Licence. They studied it thoroughly and I don't mind it. After all, they have to be careful. Then I was told that assistant manager will have to help me, since it's a larger sum. I don't mind that either. 5 more minutes passed by and a first teller came back with a blank withdrawal slip, asking me to sign it. I should not, but I still did it, after he explained that they need to check my signature. It should be done in a minutes, he said, they just have to wrap everything around. And he lives again behind a closed doors, this time with my Drivers Licence. Waiting again. After five more minutes, 4 people are coming out. Teller, certified checks guy, assistant manager and a curious girl, probably new teller to learn how to deal with those situations.
Assistant manager tells me:" We had to call your business partner, he will call you on your cell".
Me:" My cell is outside, I don't have it on me. Who did you call and why?"
A.M.:" Your business partner ( by first name)."
Why- I asked.
" We know him, he's the one who usually comes here."
Me: "Am I listed on the account?"
A.M.: "Yes"
Me: "You have my I.D. and signature. What is the problem?"
A.M.: "We don't know you. We know (first name of one of my partner). He will call you so we can straighten this up."
Me: "I am listed on the account. Are you telling me that you need somebody's approval to give me my money?"
A.M.:"Well, you know, we know him and we don't know you."
I smiled and kindly asked for my Drivers licence back and left the branch.
I have called regional manager to inform him about what happened.
After I left branch, I called my partner (person that bank employees know and call by first name) and he told me that first teller called him on his CELL, not the business phone number they have linked to our account, to inquire about me.
I have lived in a lot of countries and dealt with different banks in 4 continents. This situation reminded me of time when I was 18, living in Balkans, when a bank teller called my father to tell him that I'm trying to withdraw money from our family account. Father told her that she should do her job and do what I asked her to do as a client, not to play detective.
Account that I have with TD will be closed in 7 days.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hatboro Branch at Hatboro, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Customer10001, Jan. 11, 2014
I am a share holder in 6 different businesses. One of them has an account with TD Bank. I happen to be a president of that company since account was opened( 4 years ago) and am listed on the account as an authorized user. Usually I go to a Huntingdon Valley branch( which I would give 5 stars), but that day I stopped at Hatboro. How enlightening that was.
After I gave my debit card to a teller and told him that I want to withdraw xxx of dollars, he went for a help. He came back with the other guy who asked me why I need a cash and if certified checks would work. Excuse me? I want to take some of MY money out of MY account. What could be a problem?
So I gave them my Drivers Licence. They studied it thoroughly and I don't mind it. After all, they have to be careful. Then I was told that assistant manager will have to help me, since it's a larger sum. I don't mind that either. 5 more minutes passed by and a first teller came back with a blank withdrawal slip, asking me to sign it. I should not, but I still did it, after he explained that they need to check my signature. It should be done in a minutes, he said, they just have to wrap everything around. And he lives again behind a closed doors, this time with my Drivers Licence. Waiting again. After five more minutes, 4 people are coming out. Teller, certified checks guy, assistant manager and a curious girl, probably new teller to learn how to deal with those situations.
Assistant manager tells me:" We had to call your business partner, he will call you on your cell".
Me:" My cell is outside, I don't have it on me. Who did you call and why?"
A.M.:" Your business partner ( by first name)."
Why- I asked.
" We know him, he's the one who usually comes here."
Me: "Am I listed on the account?"
A.M.: "Yes"
Me: "You have my I.D. and signature. What is the problem?"
A.M.: "We don't know you. We know (first name of one of my partner). He will call you so we can straighten this up."
Me: "I am listed on the account. Are you telling me that you need somebody's approval to give me my money?"
A.M.:"Well, you know, we know him and we don't know you."
I smiled and kindly asked for my Drivers licence back and left the branch.
I have called regional manager to inform him about what happened.
After I left branch, I called my partner (person that bank employees know and call by first name) and he told me that first teller called him on his CELL, not the business phone number they have linked to our account, to inquire about me.
I have lived in a lot of countries and dealt with different banks in 4 continents. This situation reminded me of time when I was 18, living in Balkans, when a bank teller called my father to tell him that I'm trying to withdraw money from our family account. Father told her that she should do her job and do what I asked her to do as a client, not to play detective.
Account that I have with TD will be closed in 7 days.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Hatboro Branch at Hatboro, PA
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Mr.
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by Gran, Jan. 05, 2014
Dear Sir/Madam,
I would like to thank Mrs. Patricia Townend from Fl (RC 5758, Delray Beach). When I got suddenly a problems with my VISA card, Mrs. Townend helped me to decide all questions very quickly. She is a very polite professional and attentive person. TD should be proud of her.
Sincerely, Vlad Granovsky. Canada.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Delray Beach Branch at Delray Beach, FL
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Overall Rating Office Environment & Staff Waiting Timeby Gran, Jan. 05, 2014
Dear Sir/Madam,
I would like to thank Mrs. Patricia Townend from Fl (RC 5758, Delray Beach). When I got suddenly a problems with my VISA card, Mrs. Townend helped me to decide all questions very quickly. She is a very polite professional and attentive person. TD should be proud of her.
Sincerely, Vlad Granovsky. Canada.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Delray Beach Branch at Delray Beach, FL
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by CT93 2014-02-16 17:27:11
Worst experience ever! I deposited a check into my account then when I went to check my account balance the check hadn't been deposited. I called the branch and they basically told me that they can't help me even though they're the ones who lost my check! I am closing my account immediately, would never recommended anyone to bank with TDBank.
UNBELIEVABLY RUDE CUSTOMER SERVICE
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by tnocero, Jan. 02, 2014
I just returned from the TD Bank in Horsham, PA. The Branch address is 929 Horsham Road. I received a $50.00 Visa Debit card that was issued by TD Bank. I went into the branch just to inquire on how I can convert the card into cash. I wanted to purchase a Cashiers Check. From the moment that this prick said, "May I help you" in the most depressing voice ever, he had this look on his face like I was stupid. I asked him if I could purchase a Cashiers Check. He said, "No" with no explanation whatsoever. Infact, he was so rediculously rude, that the other tellers noticed and had to answer my questions because apparently this person you have working at that specific branch either hates his job or hates his depressing life. I'VE NEVER IN MY LIFE BEEN SO PISSED OFF AT THE WAY A SIMPLE LITTLE BANK TELLER TREATED ME. I WANTED TO WIPE THAT GOD DAMN SMUG LOOK OF OF HIS UGLY ASS FACE. As I walked away, I turned back and caught him giving me a look as to say that I was stupid. HOW DARE HIM GIVE ME LOOKS LIKE I WAS ASKING STUPID QUESTIONS. I wish I got his name, because this person should be terminated IMMEDIATELY. HE WAS SO STUPID THAT HE COULDN'T EVEN ANSWER MY QUESTIONS. I DON'T UNDERSTAND WHY I CAN'T PURCHASE A CASHIERS CHECK WITH THIS VISA. HE SAID IT WAS TO MAKE PURCHASES WITH. WELL, DUMBASSES..... ISN'T BUYING A CASHIERS CHECK A PURCHASE??? I expect a return response. I expect an apology. I thought your bank was the worst to begin with, that's why I pulled every dime from my account a few months ago, but after the behavior that your teller had today, all it did was confirm what a horrible bank you really are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Horsham Branch at Horsham, PA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tnocero, Jan. 02, 2014
I just returned from the TD Bank in Horsham, PA. The Branch address is 929 Horsham Road. I received a $50.00 Visa Debit card that was issued by TD Bank. I went into the branch just to inquire on how I can convert the card into cash. I wanted to purchase a Cashiers Check. From the moment that this prick said, "May I help you" in the most depressing voice ever, he had this look on his face like I was stupid. I asked him if I could purchase a Cashiers Check. He said, "No" with no explanation whatsoever. Infact, he was so rediculously rude, that the other tellers noticed and had to answer my questions because apparently this person you have working at that specific branch either hates his job or hates his depressing life. I'VE NEVER IN MY LIFE BEEN SO PISSED OFF AT THE WAY A SIMPLE LITTLE BANK TELLER TREATED ME. I WANTED TO WIPE THAT GOD DAMN SMUG LOOK OF OF HIS UGLY ASS FACE. As I walked away, I turned back and caught him giving me a look as to say that I was stupid. HOW DARE HIM GIVE ME LOOKS LIKE I WAS ASKING STUPID QUESTIONS. I wish I got his name, because this person should be terminated IMMEDIATELY. HE WAS SO STUPID THAT HE COULDN'T EVEN ANSWER MY QUESTIONS. I DON'T UNDERSTAND WHY I CAN'T PURCHASE A CASHIERS CHECK WITH THIS VISA. HE SAID IT WAS TO MAKE PURCHASES WITH. WELL, DUMBASSES..... ISN'T BUYING A CASHIERS CHECK A PURCHASE??? I expect a return response. I expect an apology. I thought your bank was the worst to begin with, that's why I pulled every dime from my account a few months ago, but after the behavior that your teller had today, all it did was confirm what a horrible bank you really are.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Horsham Branch at Horsham, PA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Incompetent, Evasive, and Ignorant Cinnaminson, delran, Mt Laurel, NJ
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by BBTFordman, Dec. 23, 2013
Unbeleievable! Thsi is worse than the Keystone Cops! i go into Cinnaminson Barnch after learning of Target scam. I want a new debit card. The machine in not working...Go to Delran. Their machine not working. Disgusted I wait a few days. No card use for 4 days. TODAY I go into Cinnaminson to do this all over again..I wait in this unGodly line, the older woman ignores that I am standing there says "oh, the system is slow", then takes my card runs it through the new debit card maker and comes back to tell me "oh its not working today" UNBELIEVABLE! I take the card, check my balance and leave to head to mechanic. There I find card DENIED! I got to Mt Laurel Branch, wait forever, Asian teller, barely able to speak clear English, tells me ACCOUNT OK, yes OK, NO PROBLEM" Fine, i withdraw cash drive Back TO MECHANIC and pay in full. Tonight? Card DENIED again at Redbox! I call main # 2x. Finally I find out someone called card in lost, they don;t know who what or where, MY CARD, and tell me I am basically out of luck until branch opens tomorrow! So I do this dance again! Its all a darn game to hold my cash and make it hard to take it out during the holidays who are they kidding?!!!! This is MY card - seems the darn hackers are the least of my worries!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cinnaminson Branch at Riverton, NJ
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BBTFordman, Dec. 23, 2013
Unbeleievable! Thsi is worse than the Keystone Cops! i go into Cinnaminson Barnch after learning of Target scam. I want a new debit card. The machine in not working...Go to Delran. Their machine not working. Disgusted I wait a few days. No card use for 4 days. TODAY I go into Cinnaminson to do this all over again..I wait in this unGodly line, the older woman ignores that I am standing there says "oh, the system is slow", then takes my card runs it through the new debit card maker and comes back to tell me "oh its not working today" UNBELIEVABLE! I take the card, check my balance and leave to head to mechanic. There I find card DENIED! I got to Mt Laurel Branch, wait forever, Asian teller, barely able to speak clear English, tells me ACCOUNT OK, yes OK, NO PROBLEM" Fine, i withdraw cash drive Back TO MECHANIC and pay in full. Tonight? Card DENIED again at Redbox! I call main # 2x. Finally I find out someone called card in lost, they don;t know who what or where, MY CARD, and tell me I am basically out of luck until branch opens tomorrow! So I do this dance again! Its all a darn game to hold my cash and make it hard to take it out during the holidays who are they kidding?!!!! This is MY card - seems the darn hackers are the least of my worries!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Cinnaminson Branch at Riverton, NJ
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Laughing Manager
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by TheOutlaws, Dec. 22, 2013
I walk in trying to do business and all I see is the manager in the back laughing and howling into the phone. I don't understand what is so funny. There are people waiting on line and all the employees are running around and she is laughing and howling into the phone. I don't know how you can hire a manager like that. This is a really good bank but your location has a terrible manager!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Old Bridge Route 9 Branch at Old Bridge, NJ
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TheOutlaws, Dec. 22, 2013
I walk in trying to do business and all I see is the manager in the back laughing and howling into the phone. I don't understand what is so funny. There are people waiting on line and all the employees are running around and she is laughing and howling into the phone. I don't know how you can hire a manager like that. This is a really good bank but your location has a terrible manager!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on TD Bank, Old Bridge Route 9 Branch at Old Bridge, NJ
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Anonymous12390 2014-04-08 15:07:46
Same here, terrible service. No one can fire her because she plays the racial card. I don't have problem with her being black, but making me wait in line for 15 mins (not exaggerating) while she's laughing on the phone...that's not good service. She doesn't do anything and puts all the burden on the assistant manager.
Avoid!! Scam!!!!
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by Sadparent, Dec. 12, 2013
This bank scammed us out of over 500 dollars in fees after claiming to link a bank card to our accounts. Their mistake cost a lot of money in overdraft fees and then I was told it would be reversed. My husband went down to close the account and they took 500 dollars from us, claiming we owed it to them in fees and overdrafts because of their mistake!! There are tons of hidden fees, too. Now, it's Christmas and they have stolen my children's Christmas money. And there is nothing we can do! I am bawling right now as I type this. Please do not get yourself scammed and robbed like we did!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Summerville Branch at Summerville, SC
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sadparent, Dec. 12, 2013
This bank scammed us out of over 500 dollars in fees after claiming to link a bank card to our accounts. Their mistake cost a lot of money in overdraft fees and then I was told it would be reversed. My husband went down to close the account and they took 500 dollars from us, claiming we owed it to them in fees and overdrafts because of their mistake!! There are tons of hidden fees, too. Now, it's Christmas and they have stolen my children's Christmas money. And there is nothing we can do! I am bawling right now as I type this. Please do not get yourself scammed and robbed like we did!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Summerville Branch at Summerville, SC
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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one word MORONS!!!
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by rediorcks, Dec. 08, 2013
most of the retards that work here are morons and screw up basic transactions like simple cash deposits. They make you wait endlessly in line while 4 out of 5 tellers act like they are busy and only keep one long line open at all times. they don't even stock the pens at the deposit slip station,zero pens???? The atm is always out of service or messes up your account by not giving you the amount requested although it still comes out of your account and you must fight with them to get your money back. Horrible bank,they will also close when they are supposed to be open.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rediorcks, Dec. 08, 2013
most of the retards that work here are morons and screw up basic transactions like simple cash deposits. They make you wait endlessly in line while 4 out of 5 tellers act like they are busy and only keep one long line open at all times. they don't even stock the pens at the deposit slip station,zero pens???? The atm is always out of service or messes up your account by not giving you the amount requested although it still comes out of your account and you must fight with them to get your money back. Horrible bank,they will also close when they are supposed to be open.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Frankford Avenue Branch at Philadelphia, PA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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mr
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by geta, Dec. 03, 2013
this bank is the worse in herndon .. poor custumer service they suck dont go there please .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Herndon Branch at Herndon, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby geta, Dec. 03, 2013
this bank is the worse in herndon .. poor custumer service they suck dont go there please .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on TD Bank, Herndon Branch at Herndon, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by tue51739 2013-12-18 13:01:31
The drive thru at this bank is very rude and unpleasant. I have gone twice to the drive thru yesterday and today and the tellers served me very slow and did not greet me! I WAS Appalled AND I WILL NOT BE RETURNING! I LOVE td bank BUT I AM NOW CONSIDERING TO GO TO A DIFFERENT BANK OVERALL!!!
TD bank in little river
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by captain1234, Nov. 15, 2013
Veronica at the Little River branch has the worse customer service i have ever heard off. She does not live up to the name of this bank. She lacked giving me advice when I needed help. She judges people and is overall a bad person to be working with different types of people and there money. She would not even cut it working at a McDonalds drive through! Overall i am not impressed with this entire branch.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Little River Branch at Little River, SC
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby captain1234, Nov. 15, 2013
Veronica at the Little River branch has the worse customer service i have ever heard off. She does not live up to the name of this bank. She lacked giving me advice when I needed help. She judges people and is overall a bad person to be working with different types of people and there money. She would not even cut it working at a McDonalds drive through! Overall i am not impressed with this entire branch.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on TD Bank, Little River Branch at Little River, SC
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by CaVal 2018-09-27 14:22:30
OH, THIS BRANCH'S STAFF IS JUST WONDERFUL!!!
THEY ARE HELPFUL, PATIENCE, EXTREMELY PROFESSIONAL AND WELL MANNER.
I LOVE KNOWING THAT I CAN COUNT ON THEM FOR MY BANKING NEEDS.
THEY ARE HELPFUL, PATIENCE, EXTREMELY PROFESSIONAL AND WELL MANNER.
I LOVE KNOWING THAT I CAN COUNT ON THEM FOR MY BANKING NEEDS.
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