Synovus Bank, CHAPEL HILL ROAD BRANCH

Great bank!
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by JimmyD32, Nov. 10, 2022

Synovus is a great bank! They have the best customer service and great products. Their HELOC is my favorite option which has a FIXED interest rate option which is unheard of for a HELOC. Highly recommended!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Synovus Bank, The Bank Of Nashville, A Division Of Synovus at Nashville, TN
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Outdated and lousy customer service
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by Jesskas90, Jun. 25, 2021

I had an issue with my online account giving me inaccurate information, called, they said they would get back to me and never did. I walked into the office later that day to a quiet office with nobody to welcome me in. I waited awkwardly with blank stares and no acknowledgement for 5 minutes. Finally, somebody greeted me. I told them my issue, was directed to 2 other people, the third was the manager who was very rude and unprofessional to me. I have been a customer at Synovous (previously Coastal Bank and Trust) since 2007 (14 years). I had a check that said it went through on my online account, with me still having additional balance after it went through. Then, I was charged a fee the next day with a insufficient funds charge. I had more than enough money in my account and in fact pulled it all out the next day in cash. The bank did nothing about this. Turns out the online system does not give accurate information and is outdated. The customer service did nothing to accommodate the miscommunication between systems. Very disappointed and leaving Synovous immediately as they love to FEE people and not help them. I am finally debt free and taking my future investments/savings elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Synovus Bank, Navarre Office at Navarre, FL
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Owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bobber13, Nov. 24, 2020

This is for the Sorrento Branch in Florida..

Absolute awesome and friendly people and make me feel like they appreciate my business..They call you by name and really make the effort..Long holds on checks especially  when it's a new  account...I really don't blame them..The drive through lady is also sweet and friendly...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Synovus Bank, Blue Angel Branch at Pensacola, FL
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