SunTrust Bank, Pine Hills Branch

Name:SunTrust Bank, Pine Hills Branch
Full Service Brick and Mortar Office
Review:228 client reviews
Location:5025 West Colonial Drive
Orlando, FL 32808

Orange County
View Other Branches
 
Phone:407-523-4138
Office Hours:Mon: 9-4
Tue: 9-4
Wed: 9-4
Thu: 9-4
Fri: 9-6
Weekend: Sat 9-12
Drive-up Hours:Mon: 8-5
Tue: 8-5
Wed: 8-5
Thu: 8-5
Fri: 8-6
FDIC Cert:#867
Established:1960-04-01


The Bank

Name:SunTrust Bank
Concentration:Commercial Lending Specialization
Established:1891-09-21
FDIC Insurance:1934-01-01
Holden By:Suntrust Banks, Inc.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1252, view all, view on map
Website:http://WWW.SUNTRUST.COM
Total Assets:$202,064,278,000
Total Deposits:$165,212,451,000
Total Equity Capital:$23,965,094,000
Total Domestic Office Deposits:$165,212,451,000
Net Income:$1,380,615,000
Quarterly Net Income:$729,507,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:12%
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Client Review

228 client reviews of SunTrust Bank scored 2.5 out of 5.

Wonderful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CrysteWenhal, Oct. 08, 2018

They have a little short banker named Ms.TaylorBrown here in Arkansas. She was wonderful. We have had her help us with our mortgage and our Equity line. I couldn't be more please. A++ Rating

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, West Memphis Civic Center 954 at West Memphis, AR
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Poor, poor, poor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by STcust, Sep. 17, 2018

I should definitely get rid of this bank.  SunTrust is so poor, and this branch (and probably many others) is simply "sad".  Online Banking has been down for about 3 days (hard to imagine" -- have to wonder why banks are not REQUIRED to have a reliable contingency plan/"disaster recovery", etc.)  Earlier this afternoon, I called the Brandermill Branch to try to assure the ATM was functioning (as it has been "down" frequently lately.) The employee I spoke with was immediately "defensive" stating that it was currently unavailable due to "ROUTINE" maintenance.  So it should be "up" shortly. I arrived at the branch around 5:30 and of course, the ATM was "down" (again)!!!!!  Since the bank closes at 5pm, there were NO services available!!!  There were multiple employees inside the bank (just wondering around ready to make their exit I assume), so I pulled up to the window. The individual I spoke with was not even aware that the ATM was "down" -- HOW is that possible???  She said they don't "service" the ATM -- ok, maybe you don't "technically service" the ATM, but transactions conducted at the ATM are made by SunTrust customers!!
Wouldn’t you think that MAYBE since the ATM was down, and online banking was unavailable, someone at the bank (Branch Manager??) would take the initiative to keep the drive-thru open for an extra hour or so?  NOT MY Branch!!!!!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on SunTrust Bank, Brandermill Branch at Midlothian, VA
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Worst Suntrust in the State
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by FLdiplomat, Jun. 11, 2018

You can deposit money but they won’t give it back. You have to place an order in advance if you want more than 5k or they force you to pay a $65 wire fee to get your own money out. Laura Thompson is the most rude staff at any suntrust I’ve ever been to. She never introduced herself, she looked unkempt-not like a financial industry employee, she made faces and rolled her eyes during our transaction.

Just do yourself a favor and go to the 17th St branch in Ocala where the staff is excellent!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SunTrust Bank, Dunnellon Branch at Dunnellon, FL
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All Reviews...

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