Full Service Retail Office
Review: 3star2 client reviews
Location:3828 Troup Highway
Tyler, TX 75703

Smith County
View Other Branches
Branch Deposit:$33,676,000
FDIC Cert:#18297

The Bank

Name:Southside Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:10/03/1960
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:60, view all, view on map
Total Assets:$7,449,046,000
Total Deposits:$6,192,633,000
Total Equity Capital:$850,773,000
Total Domestic Office Deposits:$6,192,633,000
Net Income:$82,775,000
Quarterly Net Income:$28,896,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:12%
Quarterly Return on Equity:13%

Client Review

2 client reviews of Southside Bank scored 3 out of 5.

 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by alex1231, Apr. 22, 2013

I called in to ask about having a $35 fee removed b/c a check went through on the same day my deposit was entered ... the customer service woman said that they would remove them only if I had "an officer assigned to my account."  I asked her what that meant and she said that if someone "knew a banker" and were assigned them as their officer that they could have fees removed, but otherwise no.   

I thought it was odd that she said that, and annoying.  It would have been better just to say that they never removed a fee, and not flat out telling me that SOME people always got them removed and SOME people weren't going to get that special privilege.  Left me feeling like I needed to find a new bank, not because of the $35 fee (not really a huge deal, but it would have BEEN NICE to get a one-time grace on that since I've used this bank for over 15 years),  but more because of the strange statement letting me know about special treatment being given to high rollers/friends of the bankers.  That's the kind of thing that shouldn't really be said out loud.  ;)  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Southside Bank, Southside Bank at Tyler, TX
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Aunt Sissy's Cakes and Creams
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by AuntSissysCandC, Dec. 16, 2012

Very friendly, competent staff and they always know my name BEFORE they see my paperwork.  I've never had to wait in line and their online banking is effortless and always available.  The deposit hour deadline is 6pm NOT 2:30 and their holiday schedules are convenient.  Best bank in town!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Southside Bank, Palestine Brookshire's Retail Branch at Palestine, TX
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by Tomas 2015-12-22 08:44:57
I love this bank, Amber is so nice!!!!!! The workers care about there customers, I've always been treated like I was family!!!!! And that's so much for me cause I had no family growing up!!!! I appreciate all yalls business!!!!

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