Name:JPMorgan Chase Bank, TROUP HWY BRANCH
Full Service Brick and Mortar Office
Review: 2.5star507 client reviews
Location:5085 Troup Hwy
Tyler, TX 75707

Smith County
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FDIC Cert:#628

The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4822, view all, view on map
Total Assets:$3,308,575,000,000
Total Deposits:$2,502,364,000,000
Total Equity Capital:$297,265,000,000
Total Domestic Office Deposits:$2,079,331,000,000
Net Income:$23,604,000,000
Quarterly Net Income:$9,308,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:13%

Client Review

507 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

poor service!!
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by easttx, Aug. 29, 2012

I spoke with a mrs spinelli who was extremely rude, she told me my daily deposits would no longer be accepted because we use a "night deposit" bag. I have been using these exact same bags for years with a half dozen locations in east texas on a daily basis. She would not answer any of my questions, and when i asked her for the branch managers business card, she was kind enough to give me a tellars card who is no longer employed by that branch. If this is how Chase treats a multinational multimillion dollar corporation, i would sure hate to see the sore toes of the everyday customer they step on ona daily basis.
Oh, i might add, the wait for terrible service wasnt bad. Though i wouldnt mind waiting a little longer if i were treated as a proper customer and not as burden.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Troup Hwy Branch at Tyler, TX
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