SmartBank, Review

SmartBank, Review

Average rating based on 1 review
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
Poor service by Branch Manager of Sales
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HUD6231, Jan. 06, 2021

I received very poor service from the Branch manager of Sales at the Tullahoma location. While I was attempting to help my elderly parents and their accounts, she ( manager) insisted on making every part difficult and time consuming.
I was able to complete the task only after going over her head to Legal Dept where issues were solved in 48 hrs. How this lady could be in a manager position eludes me. I am closing all accounts and CD's due to this managers behavior.  Good luck to all and stay safe..  C Hudspeth  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on SmartBank, Tullahoma Branch at Tullahoma, TN
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