Regions Bank, Review

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by trinka60, Jan. 08, 2013

Inept. Self important nimcompoops.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Winthrop Branch at Riverview, FL
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Poor Service
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by mw79, Dec. 28, 2012

This branch has been horrible since it opened! The ATM is constantly out. You can file a complaint but it never changes. The countless times I have had to go to the Trinity Location is unreal due to their ATM being out. Unless you take off work and go into their office they will not return your calls to discuss a matter on your account. This is the manager. I have left 4 messages in two days with no call back. It is a different person each time the phone is answered so I am sure she has at least gotten 1 message. I called at 8:34 am on the 2nd day. Four minutes after they open and was still told the manager was with a customer. Really?????

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Cordova Branch at Cordova, TN
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Great Customer Service
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by fcpiii, Dec. 20, 2012

I have banked at several branches over the years and this one by far is the best.  The staff actually take the time to get to know you and the do a fantastic job at customer service.  Randi Raglin is outstanding.  I just hope that she stays under their radar because I don't want to lose her.  She has been extremely helpful with all our banking needs and always takes to the time to actually listen to you.  Unfortunately, that is a rare think these days.  Job well done.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Riverdale Branch at Little Rock, AR
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James L. Venable
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by fireball, Dec. 17, 2012

We have been banking at this Regions Branch as long as it has been at this location and I have had excellent service from all the personnel that I have been in contact with.  We moved to Marietta (Indian Hills development) in 1997 and prior to that we were in Pelham, AL.  We have had noting but excellent service from REGIONS.
   JAMES (JIM) L. VENABLE

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, East Marietta Branch at Marietta, GA
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POOR POOR CUSTOMER SERVICE AND JUST A HORRIBLE BANK
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by JDBERGERON, Dec. 05, 2012

just take the advice i ignored when i opened my account....GO SOMEWHERE ELSE!!!
i have used Regions for over 4 years now and finally I am at my wits end and closing account. I avoided closing because its such a hassel to reroute all my billing/financial info. I have finally had enough of their poor customer service and banking procedures that im closing it!
This includes Fountain City, west knox and Clinton Hwy branch. horrible horrible horrible!
dont bother complaing to branch mngr's just a wasted effort. SEE YA REGIONS!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Fountain City Branch at Knoxville, TN
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Doug Kocour
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by Destin, Dec. 03, 2012

I have been waiting since Nov.27th. for a fee to be removed from my personal checking account , a fee Regions said they would remove ! I believe Regions is manipulating their cut off dates to capture fees on the time a direct deposit is required to have been made for personal accounts. For some strange reason, Regions cut off date always seems to be the day before the Social Security makes their electronic deposit. Thus, they capture a fee.
To date, Regions continues to hold my $8.00 fee and apparently lied about giving it back !

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Destin Main Branch at Destin, FL
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B Money
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by BMoney, Nov. 23, 2012

I went to my local branch and I was amazed at how nice and how professional the employee's were at the visit. Everyone welcomed me and showed I was important. I will continue to do business with what I believe to be the best bank in the area.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Galloway Park Branch at Memphis, TN
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Business Director
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by admin, Nov. 10, 2012

On Nov. 7th, 2012 I went to make a weekly deposit for our business.  I had over 50k in checks and cash that day.  Everything was "business as usual".  The teller (at the drive through) took the usual amount of time, he was friendly and he gave me my "customer receipts" with all the correct information.  A couple of days later, I checked our account and realized that one of the checks that was deposited as a credit, actually showed up as a "debit".  I called our personal banker Jennifer at the South Beach Branch, and she was completely puzzled.  Had no idea why that would happen.  She said that she needed to "do some research" and call me back.  Which she did to tell me that it was a "bank error".  The check was scanned improperly and went in as a DEBIT instead of a CREDIT.  I've never heard of such a thing before!  Needless to say, the owner of our business and I were NOT satisfied with that response!  The check was over 8k!!!!  I asked Jennifer how would I, the customer, ever know?  If we didn't check our account on a regular basis, we would have never found it!  That's SO disconcerting!  So BEWARE people.  After A deposit, GO ONLINE AND CHECK YOUR ACCOUNT!  MAKE SURE YOUR CHECKS SHOW UP AS "CREDIT" INSTEAD OF "DEBIT"!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Biscayne Branch at Miami, FL
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Awful Service
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by kalj587, Oct. 27, 2012

Went to regions to cash a regions reimbursement check and at the regions bank in Belle Chasse they told me they could not cash it because the bank had no funds.  If you write a check that does not have funds they charge you. Had awful service especially with Misty she was rude, abrupt, and didn't even try to help.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Belle Chassee Branch at Belle Chasse, LA
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Terrible, just terrible
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by RegionsStinx, Oct. 11, 2012

Worst bank in Delray.

1. High fees
2. Unpleasant employees (especially the manager Adele)
3. Lousy hours
4. Antiquated services, processes, and systems
5. Will make you wait even they have no other customers to serve.
6. They will ALWAYS put the maximum hold on your check as allowable by law. It doesn't matter if you have $50,000 on deposit and have been a perfect customer for 10 years -- they still treat you like a crook!





* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Delray Beach Branch at Delray Beach, FL
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Great Service and People
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by tntrek, Sep. 04, 2012

I can't say enough on how awesome Karla is. She is extremely helpful and especially great at loans. It is great to find that kind of service at a big name bank nowadays.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Parkway Commons Branch at Franklin, TN
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Don't bother
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by mickwheeler, Sep. 01, 2012

When it comes to banks, my expectations are low. Very low. I don't need special attention, my needs are simple and I seldom require interaction with an actual person. So when I do need to interact with a person, it would be off great benefit if the person were able to actually provide assistance, rather than repeat (nearly verbatim) the automated responses from the phone system.

Also, a large part of the reason I no longer bank with Regions is the inability to cash a check on Saturdays and their fees. I could handle an ineffective staff, but I refuse to pay a fee for it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Destin Main Branch at Destin, FL
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Regions Bank - Jacksonville - Atlantic/Kernan
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by melmike3, Aug. 21, 2012

I have always enjoyed working withthe tellers and customer service in this branch.  However, the last manager there was not a relationship manager.  The new manager, Stacie, is phenomenal.  Very friendly and willing to assist in any way.  Top it off, she's just plain gorgeous too which is an added plus:)


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Atlantic/Kernan Branch at Jacksonville, FL
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dont use this bank
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by cabello, Aug. 19, 2012

this bank is a thief and will take your money. to file a complaint call the consumer financial protection burea at 855-411-2372

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Belleair-Highland Branch at Clearwater, FL
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Downhill Fast
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by infiniti1027, Aug. 17, 2012

When I started banking with Regions over 2 years ago, service was good, customers were treated with respect and problems were handled promptly and appropriately. However, that's changed dramatically as of this year. They have ZERO customer service skills. I've been dealing with account disputes totaling almost $400 for almost 2 months now, and the incompetent branch manager, customer service center and dispute center have been passing the buck to other departments and no one is helping me to get the issues resolved. I think they staff their positions with people who have a pulse, no other skills required. I am filing federal and state financial institution complaints, and am dissolving my relationship with Regions immediately.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Flower Mound Branch at Flower Mound, TX
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Lacks knowledge for business and commercial investments for loans
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by ATERRIBLEBANK, Aug. 15, 2012

AS a small business with about 100 employees we set up up a long term loan for 25 years to purchase a facility and their bank representatives never met with us.  It turns out THEY CALCULATED THE PAYMENTS WRONG.  It is the worst financial experience I have ever had with a bank especially dealing with such a large transaction.  They never met with us to review the documents to come to an understanding of the errors and problems. STAY AWAY from Regions because they will try to rip you off from your profits and revenues.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, San Marco Branch at Jacksonville, FL
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Driving away customers
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by tiredofthebull, Aug. 03, 2012

I was at your Columbia SC location today to cash my 15 yr old sons
check from his grandparents, he signed the back of the check and I
signed underneath. The teller informed me that she could not cash this
check because my son was not with me. I have never had this issue when
cashing any of my sons birthday or christmas checks for them as they
seldom receive checks that need cashing anyway. The manager was called
over to help handle this major transaction of $250.00 . After a few
minutes he decided that he would make an exception and go ahead and
cash it for me. By then It was too late and I was frustrated and ready
to leave, I had just finished work and thought I could run in cash a
check for my son from his grandparents and be back on the road before
rush hour started. After all I had been a good customer for many years
and I have never had this type of problem before.  I guess my question
is before I drag my son downtown (since regions closed my local
location down) what type of identification does he need birth
certificate, school ID,  or a letter from his mother?
 I am receiving a sizable settlement at the end of the summer, I will
have a hard time handing any of it to a bank that wouldnt even cash a
check for me without seeing my son first, after my years of being your
customer I feel you dont trust me at all. Should I trust you? Let me
know what form of ID my son needs to bring. Please let me know if this
is your policy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Linton Branch at Linton, IN
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cust service
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by scotts77, Aug. 02, 2012

tellers always seem to be in a bad mood mood, no raport not offer to assist with anything else.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Pascagoula Branch at Pascagoula, MS
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Unhappy with regions poor service
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by Veryupset, Jul. 28, 2012

Disputing an ach check on my account that I didn't write at tuscaloosa branch on bryant blvd in tuscaloosa. Don't think it would be fair to name woman in office but she was absolutely no help. Went in a month ago (or over) to dispute this ach and filed a complaint and filled out paperwork with her. Had heard nothing from them. Went by again today and talked to same woman and got answer she didn't know where dispute stood. Asked how long it took to dispute this and she said didn't know. Told her all I wanted was image of check for district attorney and she said I would need to subpoena the check thru my lawyer. Then puts me on phone with Bruce(who I think is fair to name). Bruce is head of security at regions bank and he gets on phone telling me to listen to him, telling me to shut my mouth, that there is no way he can get an image or paperwork on the ach and then tells me to leave the bank, says I am asking to many questions. Bruce is on a real power trip. Has very high opinion of himself. He then hangs up on me and calls woman back up and she starts tearing up and sniffling and telling me I have to leave bank or I will be arrested. All of this because I am disputing a 25 dollar check. Dealing with a control freak security guy(thought he was supposed to be helping customers) and an emotionally unstable woman. Branch manager came over (she couldn't have been nicer) and I tried to explain to her but pms unstable woman is sniffing and wiping her eyes that I need to go. Earlier she had been rolling them like it was a pain in her backside to help a customer who had check fraud committed against him. All of the negativity by other customers about regions does not surprise me after my last two visits to regions. Had been a long time customer but no more. Am going to get this 25 dollar thing handled(it is a matter of principal) but had to vent my feelings about regions. Very obvious why stock dropped from its high a few years ago to where it is now. Also asked if mine and Bruce's call was recorded( when I called to file complaint about unstable woman and Bruce) and they said if he didnt tell me it wasn't recorded. Next time all my dealings with regions are going to be recorded. Long winded and not over until I get image of check or $25 deposited. Ack in my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, University Branch at Tuscaloosa, AL
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Unhappy with regions poor service
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by Veryupset, Jul. 28, 2012

Disputing an ach check on my account that I didn't write at tuscaloosa branch on bryant blvd in tuscaloosa. Don't think it would be fair to name woman in office but she was absolutely no help. Went in a month ago (or over) to dispute this ach and filed a complaint and filled out paperwork with her. Had heard nothing from them. Went by again today and talked to same woman and got answer she didn't know where dispute stood. Asked how long it took to dispute this and she said didn't know. Told her all I wanted was image of check for district attorney and she said I would need to subpoena the check thru my lawyer. Then puts me on phone with Bruce(who I think is fair to name). Bruce is head of security at regions bank and he gets on phone telling me to listen to him, telling me to shut my mouth, that there is no way he can get an image or paperwork on the ach and then tells me to leave the bank, says I am asking to many questions. Bruce is on a real power trip. Has very high opinion of himself. He then hangs up on me and calls woman back up and she starts tearing up and sniffling and telling me I have to leave bank or I will be arrested. All of this because I am disputing a 25 dollar check. Dealing with a control freak security guy(thought he was supposed to be helping customers) and an emotionally unstable woman. Branch manager came over (she couldn't have been nicer) and I tried to explain to her but pms unstable woman is sniffing and wiping her eyes that I need to go. Earlier she had been rolling them like it was a pain in her backside to help a customer who had check fraud committed against him. All of the negativity by other customers about regions does not surprise me after my last two visits to regions. Had been a long time customer but no more. Am going to get this 25 dollar thing handled(it is a matter of principal) but had to vent my feelings about regions. Very obvious why stock dropped from its high a few years ago to where it is now. Also asked if mine and Bruce's call was recorded( when I called to file complaint about unstable woman and Bruce) and they said if he didnt tell me it wasn't recorded. Next time all my dealings with regions are going to be recorded. Long winded and not over until I get image of check or $25 deposited. Ack in my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, University Branch at Tuscaloosa, AL
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