Regions Bank, GOODLETTSVILLE BRANCH

Worst Regions Bank In AMERICA!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by JimmyMac615, Sep. 09, 2014

Let me start off by saying that banking with regions was never my option. I was banking with Union Planters out of Indiana when their were purchased by Regions. Ive had way too many problems with Regions over the years but this one takes the cake! on 8 27 2014 I stoped by the branch on Long Hollow Pike in Goodlettesville, TN ran by one jerk named Daniel Coblence. I stoped through the atm at 730 pm to deposit cash into my account to cover a negative balance that was going to go through at midnight and the money had to be in by 8pm. The atm at this branch was offline so I went to the branch on Rivergate Pwky of which their atm was offline. I went back to the Long Hollow branch and it was still offline. I had to make anohter trip at 10pm of which it was finally online and I made the deposit. The next day I see an overdraft for their highway robbery of $37. I proceed to stop by this branch again. The teller tells me I need to speak to one of the other reps. I sat there for 5 mins with 5 different people in offices of which one was on a phone an NO ONE offfered any assisitance. SO I took a card and called one of the assosociates because Im sick of them wasting my time to get back my money they wrongly took. Finally I get an associate tell her what has happened it takes her almost the entire day to get back to me because she had to check out my story. Fianlly the next day after that I got my 37 dollars back. On Sep 2 I needed to pay my rent once again I go through the drive thru at the Long Hollow branch where Im met by the rudest teller I have ever dealt with by the way! I needed money orders for over $2000. She proceeds to tell me that She cant do that but she can give me cash and I can go somewhere else to get my mo. Lets think about todays day and age. I know people that have been murdered for less than $2000 and this person wants to give me that in cash then go around to gas stations and get money orders WHAT A JOKE and THANK YOU FOR CARING ABOUT THE SAFETY OF YOUR CUSTOMER! I proceeded to tell her no thats not going work let me speak to the manager. So fianlly after about another 5mins of waiting I get Daniel Coblence on the phone and say sir I need to get money orders to pay my rent of which the drop box for the landlord was less than 100yards away from this tellers window which was the reason I used this branch. He said theres nothing I can do but if you have a debit card I can give you cash. Thanks Richard ,whom Daniel Coblence will be known by in the rest of this letter, you obviously care about my safety as much as your rude teller. So after several mins of arguing and a said the something like quit dicking around with my money and I cant believe this damn bank He stops and says Sir If you cuss at me one more time I am going to call the cops on you ARE YOU KIDDING ME REALLY. YOUR GOING TO CALL THE COPS ON ME BECAUSE YOU WASTE MORE OF MY TIME THAN ANYBODY ELSE I DEAL WITH. Seriously this is how you treat customers. Well after a 30min wait on phone in cusotmer support. I finally got to speak with Jane of the customer support line and after 30mins of being on hold I WAS FUMIMG and if you tell me any other human being wouldnt be after all these issues just trying to do simple transactions that are obviously too hard for Richard your kidding yourself. This is obviosuly ok with this corporation but its not ok by me THE CUSTOMER of 14 years that never wanted to be with your bank in the first place.  After speaking with Jane 7 days later I get a call from a Rich Glasco of your security dept. WHAT SECURITY you have made it perfectly clear that you dont care what type of situation your going to put me in and when I spoke to Jane that day I made it perfectly clesr that i wanted to speak with someone from your corporate office that cared about customer service and the lack there of. Well there you go 14 yrs and you threaten to put me in warms way and call the cops on me at the same time. Then theres no reason to ever do business with you again and I will be waiting for the day that this awful corporation to crash and burn! Thats really sad that I have wasted as much time effort and energy just trying to the simplest of tasks with your bank and thats too hard. Oh and the other thing NO WHERE AND I MEAN NO WHERE was it listed that Money Orders were not available throught the drive thru! Really thats top notch Regions customer service right there is you cant tell my sarcarsm. When I close this account I will be sure to make note of every awesome person on your staff that I have been unfortunate enough to deal with and the best part is NO ONE THAT WORKS FOR YOU CARES ABOUT THE CUSTOMERS YOU JUST WANT THEIR MONEY! And if you think thats makes you a good comapny your just once again kidding yourselves! The best part it will probably take another 7 days to hear from you because of all the other customers who are tieing up you customer service lines and making me wait 30 mins just to talk to a person! WHAT A JOKE! ME personally I work in the music business and theres plenty of money out there and never enough time to get things done so if you think for a second that by wasting my time dealing with this you havnt cost me money your once agian wrong! But that wont matter because this sorry excuse for a bank and corporation will NEVER see another dollar from me and it is worth it to have to drive a little extra out of the way to never deal with the headaches you have caused me again. Thanks for taking Im sure ten years off my life also just from the stress of having to deal with your lack of customer service. Do this to enough customers which im sure you already have like both of my parents who got fed up and clsed their regions accounts years ago so there is an entire family that never chose your bank but we like many other people Im sure can choose not to use your sevices! Thanks for all the wasted time energy and money you have stolen from me over these past 14 years shouldnt be too hard to find another bank that wants to take my money and probably treat me better than any single person with you clown car of company! One other thing looks like your reviews are pretty steller on here too Mr. Coblence

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on Regions Bank, 112 New Long Hollow Pike Branch at Goodlettsville, TN
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