Prosperity Bank, Review

Customer Service Rep Stephanie
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by GNNG23, Aug. 01, 2019

Just wanted to give a shout out to Stephanie from the customer service department on being very helpful and friendly. She went above and beyond to help me and my guest on resolving some issues. I spoke to another guy earlier and he was not helpful. Again, thank you Stephanie for helping me out.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Speechlady1
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by Speechlady1, Feb. 17, 2019

Best Bank in Houston

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, Eastex Freeway Branch at Houston, TX
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Best Bank In Town
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by smallbusinessnb, Nov. 28, 2017

Best bank in town!!!!  Two of our business debit cards had been hacked for over $550.00. First time bank called me immediately to see if I had purchased gas in Johnson City, I was in New Braunfels, so they immediately cancelled the card.  A couple of weeks later found over $500.00 worth of charges at a Shell Oil in Austin on another card.  Again called the bank and they immediately cancelled the card.  As of last week all money was refunded.  Customer service at this location is AWESOME!!!  I am a small business owner and appreciate all the work they have done for me.  Thank you.

* this reviewer has be with this bank for >10 years
* this review was made on Prosperity Bank, Gruene Branch at New Braunfels, TX
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Best Bank in Town
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by waverunner55, Sep. 14, 2016

The Staff and their service are excellent and the bank has a wide variety of products and services to choose from. I would recommend them to friends & family and often do. This is an EXCELLENT BANK.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Prosperity Bank, Galveston Branch at Galveston, TX
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Personal Service
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by setinways, Jan. 21, 2014

I hated when they switched from American State to Prosperity, I suppose it is because I do not like change. But I still deal with the same people and I think they are great. I have had no bad experiences with them and they have helped me with some bad online experiences and I really appreciate the way they do business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, 82nd Street Branch at Lubbock, TX
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I love Height's Prosperity Bank
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by Fritz, Mar. 20, 2013

The Height's Bank is so helpful and friendly it is a pleasure to go to the bank. The past President who just retired had been in the Heights area for 40 years along with most of the staff. They know everyone and his new replacement is very nice as well. The west U branch is like that and a close 3rd is their location at Woodway and Bering. They know how to run a bank.  Call me crazy but I still like my banks to be solvent.
You didn't see their name in the paper for mortgages gone bad like other banks in Houston.  They are conservative like
bankers should be. Their number one priority is protecting your and my money.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Prosperity Bank, Heights Branch at Houston, TX
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Pesonal Service
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by tevavari, Mar. 05, 2011

These folks know me and greet me by name every time I walk in the door, the do the same with their other patrons as well. I find this small but personal touch to be quite refreshing in today's business climate.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, Beaumont Branch at Beaumont, TX
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Bill Thurston
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by Crockett, Oct. 04, 2010

I have a request can you do away with the video/Audio screens at the Drive In banking.I like listening to my radio news etc.the volume on these units is so hihg that I roll my window up.This means I cannot hear the person inside if they have a question.At the very least can you tune it to Fox News. Thanks

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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