Full Service Brick and Mortar Office
Review: 2.5star420 client reviews
Location:230 W W T Harris Blvd
Charlotte, NC 28262

Mecklenburg County
View Other Branches
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2378, view all, view on map
Total Assets:$557,463,343,000
Total Deposits:$428,985,450,000
Total Equity Capital:$50,108,085,000
Total Domestic Office Deposits:$428,490,983,000
Net Income:$5,836,901,000
Quarterly Net Income:$957,096,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:8%

Client Review

420 client reviews of PNC Bank scored 2.5 out of 5.

 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by RustyTrombone, Jun. 04, 2018

So long as one never has to interact with any bank staff, things will go well.  I was working to resolve an ongoing matter with the branch manager.  He advised me that he had a forthcoming appointment but that he would call me in two hours and gave me his card to call him in case we missed connections.  He never called and two days of voicemail went unanswered.

On another occasion, my daughter came to the bank with me to cash a check.  She wasn’t old enough to have an account of her own and had been treated for brain cancer.  As such, she had some speech difficulties at the time.  She wanted to explain to the teller that she didn’t have an account but I did and she would like to cash the check against my account.  Before she could get started, the teller interrupted her and told her that she could not cash that check there since it was not drawn from a PNC account.  She tried again to explain that I was a PNC account holder.  The teller snapped at her, “You can speak when I’m finished, young lady.”  By that point I had enough and I told the teller that if she would be quiet for a second that she would have been known that I had an account there because that’s what my daughter was trying to say to begin with.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Promenade Branch at Charlotte, NC
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