Fifth Third Bank, UNIVERSITY BRANCH

Carrie Shepherd
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Personality, Jul. 28, 2022

I opened a Savings Account and a credit card at the Kanawha City Branch several years ago. I have been working with Carrie about everything I need help with since that day. She is kind, considerate and very competent! If she is busy, she always returns your phone call. I would highly recommend the Kanawha City Branch solely because of her managerial skills.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Kanawha City at Charleston, WV
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Bad attitude service
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Office Environment & Staff
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by BillWillGM24, May. 03, 2021

I will never, ever go back to this Fifth Third Bank branch again (5351 S. Semoran Blvd, Orlando, FL 32822). On April 28, 2021 around 4:10 pm I went inside to deposit a check, but the young male teller had this attitude that I was bothering him even though I was the only client there. He refused to accept my check even though it was payable to me. I felt like I was getting service from a third world country. When I got back home I took a picture of the check and sent to ALLY BANK. They accepted my check without any problems and told me there was no reason for the Fifth Third Bank to refuse it. I called the manager from the Fifth Third Bank and explained to her what happened. She began asking me lots of questions of why I have a check from the United States Treasury for over$50,000. I felt like it was none of her business. ALLY BANK didn't ask me any of those questions.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, South Semoran Banking Center Branch at Orlando, FL
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Good Branch Network, Mediocre Interest Rates
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Swisscheesy, Jun. 14, 2020

Pros:
- Lots of branches in and around Charlotte, NC
- Easy to sit down face-to-face with a banker at any branch, even during the Covid 19 pandemic
- Quality of service is generally good (certainly better than I would expect from Bank of America or Wells Fargo)
- Fees are pretty easy to avoid
- High quality wealth management and investment services available to individuals with over $100k in assets

Cons:
- Abysmal savings account interest rates. Is 0.02% really the best they can do? Even my local branch manager keeps her savings with American Express. I plan to do something similar shortly.
- Account maintenance fees are just high enough to be annoying for those unable to avoid them.
- Overdraft fees are particularly punitive.
- Quality of service has declined a little in recent years. Before they were absorbed by Fifth Third, First Charter hired some truly excellent bankers. Things have been a bit more hit and miss since then.

Conclusion:

Fifth Third is a good choice if you value convenience and in-person customer service above all else. If you want accounts with high interest rates, you're better off looking elsewhere.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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