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Bank of America, UNIVERSITY CITY BRANCH
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312 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3661, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,589,060,000,000 |
| Total Deposits: | $2,055,465,000,000 |
| Total Equity Capital: | $245,482,000,000 |
| Total Domestic Office Deposits: | $1,926,068,000,000 |
| Net Income: | $27,197,000,000 |
| Quarterly Net Income: | $6,923,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
312 client reviews of Bank of America scored 2 out of 5.
Passive Aggressive Bank Teller
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PassiveAggressiveBeh, Dec. 05, 2023
On November 22,2023, I went to the BOA to deposit 2 checks into my Estate account. I stood in line in the Business line. I had been told previously that estate accounts were considered business accounts. The bank teller told people in line ahead of me that she was unable to guarantee something.
When it was my time, she told me that he (the bank teller manager) moved the woman in front of me to another window and now she had to work both lines. She continued to service people in the other line who came in after me. The bank teller manager told her to wait on me next, but she refused. I held up my checks to get her attention and said that I had business. She said that the bank teller at the end of the counters was waiting on business customers. I asked if she wanted me to stand behind that woman. She said if I didn't mind. I moved and stood behind her. Ms. Queen BT (Queen Bank Teller) then waited on one person at the drive thru and then came to the station where I was standing. She stood there and watched the bank teller wait on the woman who I was standing behind. She then walked back to her station and waited on people who came in at least 30 minutes after me. The bank teller manager then told the bank teller to wait on me next as he had told Queen BT. I was finally waited on after being there for at least 40 minutes. I do not know her name but, she is the oldest bank teller I have ever seen at this location.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, UNIVERSITY CITY BRANCH at Charlotte, NC
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PassiveAggressiveBeh, Dec. 05, 2023
On November 22,2023, I went to the BOA to deposit 2 checks into my Estate account. I stood in line in the Business line. I had been told previously that estate accounts were considered business accounts. The bank teller told people in line ahead of me that she was unable to guarantee something.
When it was my time, she told me that he (the bank teller manager) moved the woman in front of me to another window and now she had to work both lines. She continued to service people in the other line who came in after me. The bank teller manager told her to wait on me next, but she refused. I held up my checks to get her attention and said that I had business. She said that the bank teller at the end of the counters was waiting on business customers. I asked if she wanted me to stand behind that woman. She said if I didn't mind. I moved and stood behind her. Ms. Queen BT (Queen Bank Teller) then waited on one person at the drive thru and then came to the station where I was standing. She stood there and watched the bank teller wait on the woman who I was standing behind. She then walked back to her station and waited on people who came in at least 30 minutes after me. The bank teller manager then told the bank teller to wait on me next as he had told Queen BT. I was finally waited on after being there for at least 40 minutes. I do not know her name but, she is the oldest bank teller I have ever seen at this location.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, UNIVERSITY CITY BRANCH at Charlotte, NC
Was this review helpful to you? Yes, No Report Abuse
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