PNC Bank, Pinecrest Branch
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415 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2569, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $552,307,127,000 |
| Total Deposits: | $441,983,679,000 |
| Total Equity Capital: | $43,880,895,000 |
| Total Domestic Office Deposits: | $441,663,089,000 |
| Net Income: | $5,772,747,000 |
| Quarterly Net Income: | $1,532,889,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
415 client reviews of PNC Bank scored 2.5 out of 5.
Horrible customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BlancaS, Dec. 01, 2022
Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Friendly and Efficient
Overall Rating
Office Environment & Staff
by Jonsnora, Sep. 30, 2022
The asst branch manager was super good at her job. She was helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Overall Rating Office Environment & Staffby Jonsnora, Sep. 30, 2022
The asst branch manager was super good at her job. She was helpful, patient and capable of juggling several customers at the same time. Most impressive was She greeted 4 out of 5 of the customers entering by name. This bank felt warm and welcoming.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Zion Branch at Zion, IL
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Personal Banker/Assistant Manager
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LN333, Jun. 09, 2021
Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LN333, Jun. 09, 2021
Andrew at the Cold Spring, KY location is a top notch employee! Every time I walk into the branch he makes a point to say hi and make sure we are happy with our services!!! Whenever there is an issue or concern, Andrew is on top of figuring out what occurred and explains the actions and steps needed to make things right!!!! We are so happy with PNC and especially the personalized banking we receive from Andrew!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cold Springs Branch at Newport, KY
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