First Horizon Bank, PINECREST BRANCH

First time I’ve ever been threatened by a bank teller
Overall Rating
Office Environment & Staff
Waiting Time
by MBlair, Jul. 21, 2022

Today, we went to First Horizon Bank located in Lake Mary to close an account . Upon entering, there was one woman working in an office, one woman behind the teller counter and one woman leaning against the customer section of the teller counter. After a moment, the woman in front of the teller counter turned and asked us if she could help us. She was dressed in a workout pants, a sweatband and a top. I said that I didn’t realize that she worked there, and she gave me a dirty look and moved to her desk. She waited on two gentlemen who had been there before us and had been waiting for her to finish gossiping with the teller, and then called out for the person who wanted to close the account. She did not get up and greet us at any time. We went to her desk and requested an account be closed. She  pulled up the account and said that there was no paperwork that we were authorized to close the account. We asked her to look at the paperwork already on file, which was with Iberia bank before First Horizon purchased it, and she said there was no paperwork there. We asked her to call someone and find out what the process was. She called someone at the corporate office who supposedly validated what she was thinking. By this point, we were convinced that we had already provided all the paperwork necessary to do this transaction, and felt that the corporate office should have been able to find the paperwork. They said they could  not find it. The  bank worker in front of us first said that she couldn’t put the call on speakerphone, but then magically learned how do it. She invited us to speak and one of us got up to get closer to the phone and started to talk to the person at the other end of the line. When it appeared that we were not going to be able to resolve the situation, she must have decided  that she wanted out of the situation and said that we  were suddenly in her personal space and pretended that she was offended in some way. She had not been nice to us up to this point, and we were beginning to wonder at the motive. I turned around and saw that the teller was coming from behind the teller gate and was concerned but not unduly so. I stepped out of the desk area to meet her and I asked her if she was there to help. She said no she was there to make sure that her coworker’s personal space was not being invaded. I asked her if I was invading her personal space at this point. She said no, then she threatened to call the police, and I realized that her motive was to intimidate. The teller started to laugh and shouted that she was going to call the police. I was frightened that she would take additional physical steps towards me and backed away. She laughed again, which validated my fears. At this point we realized we dealing with the irrational duo and left the bank. At no point did the woman in the office get involved.  Apparently the situation didn’t concern her.  We returned home and called the bank (not the branch). They offered to complete the transaction.
The actions of the employees at the Lake Mary branch of First Horizon Bank were shameful. They apparently did not have a firm grasp of bank policy or customer service skills. The bank needs to rethink letting an untrained person be “in charge” without a strong skill set .


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Lake Mary Branch at Lake Mary, FL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

The most awesome experience ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TammyTammy38, Mar. 23, 2022

The ladies who works at the Deerfield Branch are all super nice, they are so friendly. An awesome shout out to First Horizon Bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on First Horizon Bank, Lighthouse Point Branch at Pompano Beach, FL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Exceptional Customer Service
Overall Rating
Office Environment & Staff
by MissP, Jan. 08, 2021

I had the fortune experience of working with TemperanceM; all I can say is OUTSTANDING!! She was extremely professional, patience and just a pleasure to work with. Thank you so much!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Horizon Bank, Marlin-Whitehaven Branch at Memphis, TN
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment