Full Service Brick and Mortar Office
Review: 2.5star74 client reviews
Location:1620 E State Road 44
Shelbyville, IN 46176

Shelby County
View Other Branches
Branch Deposit:$120,100,000
FDIC Cert:#17534

The Bank

Concentration:Commercial Lending Specialization
FDIC Insurance:01/16/1956
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:984, view all, view on map
Total Assets:$185,890,386,000
Total Deposits:$148,528,430,000
Total Equity Capital:$14,788,518,000
Total Domestic Office Deposits:$148,528,430,000
Net Income:$1,291,667,000
Quarterly Net Income:$161,584,000
Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:5%

Client Review

74 client reviews of KeyBank scored 2.5 out of 5.

Terrible customer service!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Rn2013, Feb. 15, 2013

I have overlooked the fact that the managers will go to lunch while people are sitting and waiting to be helped but my most recent experience will not be overlooked.
I went to the branch on Friday feb 1 to order a new debit card because mine was lost. I was told it would take 5-7 business days and cost $5.
On Monday feb 11 I called the branch because I still hadn't received my new card. After 15 frustrating minutes of the manager telling me I never had a debit card, and then telling me that I had one but never used it, she said she would call me back. She later called and said that I should have the card by Friday February 15 and that it would be mailed to the branch, not my home. Inconvenient, but whatever.
I logged in to my account today to find that I had been charged $25 for a rush replacement fee.  When I called the 1800# on the website, I was informed that my card wasn't even ordered until feb 11.  When I explained the situation, I was told that they can't refund the fee because they can't verify that I did not request the rush, because I had actually requested the card a week before it was ordered. I have to fight with the branch to get my money back, when they are the ones that didn't order my card and then lied about it and rush ordered it. I will be closing my account today.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Junction Center Branch at Shelbyville, IN
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