KeyBank, JUNCTION CENTER BRANCH
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75 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1849 |
| FDIC Insurance: | 01/16/1956 |
| Holden By: | KEYCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 972, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $184,461,420,000 |
| Total Deposits: | $154,986,169,000 |
| Total Equity Capital: | $16,769,719,000 |
| Total Domestic Office Deposits: | $154,986,169,000 |
| Net Income: | $131,742,000 |
| Return on Equity: | 1% |
| More... | |
Client Review
75 client reviews of KeyBank scored 2.5 out of 5.
Terrible customer service!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Rn2013, Feb. 15, 2013
I have overlooked the fact that the managers will go to lunch while people are sitting and waiting to be helped but my most recent experience will not be overlooked.
I went to the branch on Friday feb 1 to order a new debit card because mine was lost. I was told it would take 5-7 business days and cost $5.
On Monday feb 11 I called the branch because I still hadn't received my new card. After 15 frustrating minutes of the manager telling me I never had a debit card, and then telling me that I had one but never used it, she said she would call me back. She later called and said that I should have the card by Friday February 15 and that it would be mailed to the branch, not my home. Inconvenient, but whatever.
I logged in to my account today to find that I had been charged $25 for a rush replacement fee. When I called the 1800# on the website, I was informed that my card wasn't even ordered until feb 11. When I explained the situation, I was told that they can't refund the fee because they can't verify that I did not request the rush, because I had actually requested the card a week before it was ordered. I have to fight with the branch to get my money back, when they are the ones that didn't order my card and then lied about it and rush ordered it. I will be closing my account today.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Junction Center Branch at Shelbyville, IN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Rn2013, Feb. 15, 2013
I have overlooked the fact that the managers will go to lunch while people are sitting and waiting to be helped but my most recent experience will not be overlooked.
I went to the branch on Friday feb 1 to order a new debit card because mine was lost. I was told it would take 5-7 business days and cost $5.
On Monday feb 11 I called the branch because I still hadn't received my new card. After 15 frustrating minutes of the manager telling me I never had a debit card, and then telling me that I had one but never used it, she said she would call me back. She later called and said that I should have the card by Friday February 15 and that it would be mailed to the branch, not my home. Inconvenient, but whatever.
I logged in to my account today to find that I had been charged $25 for a rush replacement fee. When I called the 1800# on the website, I was informed that my card wasn't even ordered until feb 11. When I explained the situation, I was told that they can't refund the fee because they can't verify that I did not request the rush, because I had actually requested the card a week before it was ordered. I have to fight with the branch to get my money back, when they are the ones that didn't order my card and then lied about it and rush ordered it. I will be closing my account today.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Junction Center Branch at Shelbyville, IN
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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