Full Service Brick and Mortar Office
Review: 2.5star506 client reviews
Location:651 North Us Highway 183, Building D
Leander, TX 78641

Williamson County
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FDIC Cert:#628

The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4822, view all, view on map
Total Assets:$3,308,575,000,000
Total Deposits:$2,502,364,000,000
Total Equity Capital:$297,265,000,000
Total Domestic Office Deposits:$2,079,331,000,000
Net Income:$23,604,000,000
Quarterly Net Income:$9,308,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:13%

Client Review

506 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Chased by Chase
 1star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by calf, Jun. 10, 2011

We currently have our mortgage with Chase.  Everytime we went inside the bank, we were offered an opportunity to refinance at a lower rate.  Although we questioned WHY Chase would want to reduce the amount of money they get from us, we succumbed to their seduction and paid the $395 application fee.  With excellent credit, we figured this would be a slamdunk.  After more than two months, a new survey (they already had one that was less than four years old!), and countless pieces of documentation, we received an unsigned letter from the Dallas corporate office saying Chase would be unable to refinance our home.  The reason they gave was boilerplate and had absolutely no bearing on our application.  To date - a month since we received the unsigned letter, we still have not heard one word - no letter, no phone call - nothing - from the local loan officer who handled the process.  If this is their idea of customer service, it's no wonder Chase wound up in the 2011 Customer Service Hall of Shame.  After nearly 30 years of banking with Chase and/or the banks it has gobbled up over the years, I am taking my business to a credit union.  We cannot overcome our feelings of being scammed.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Leander Banking Center at Leander, TX
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