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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Chase bank Scott depot Wv
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by Becky1970, Oct. 12, 2011
My husband and I went into our local chase branch, after getting a call from our business banker, her name is Angela Raines. I was waiting in the car in front of the bank finishing up a phone conversation for our business. My husband waited only a short time after going inside, until he was seen by our banker, Angela. After I walked in he was leaving, because I believed he was done working on our business transactions (fast service i thought) actually he left because he was being hit on by this woman.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Trays Valley Banking Center Branch at Scott Depot, WV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Becky1970, Oct. 12, 2011
My husband and I went into our local chase branch, after getting a call from our business banker, her name is Angela Raines. I was waiting in the car in front of the bank finishing up a phone conversation for our business. My husband waited only a short time after going inside, until he was seen by our banker, Angela. After I walked in he was leaving, because I believed he was done working on our business transactions (fast service i thought) actually he left because he was being hit on by this woman.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Trays Valley Banking Center Branch at Scott Depot, WV
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by BJTurner 2016-01-20 06:51:35
What drive through closes at 5 p.m? Seriously, I do not get off until 5 and you would think you can stay open until 6 or open at 7 a.m. So inconvenient.
Overall good except for one complaint.
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by PCUTAHBANKER, Oct. 11, 2011
I really like this bank and it deserves 5 stars, but I gave it only 3 stars for one reason....occasional utter complete lack of acceptable customer service. However, I find that I have only experienced this with one particular employee by the name of Gertrude. If you ever are directed to speak or deal with this very rude woman, immediately ask for another employee to help you, you will have a much better day. All the personal bankers are great, it seems that only this particular teller disrupts the quality of this branch of Chase bank. So, to customers of Chase, I have but one piece of advice; avoid Gertrude. Otherwise, people there are very attentive.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Silver King Branch at Park City, UT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PCUTAHBANKER, Oct. 11, 2011
I really like this bank and it deserves 5 stars, but I gave it only 3 stars for one reason....occasional utter complete lack of acceptable customer service. However, I find that I have only experienced this with one particular employee by the name of Gertrude. If you ever are directed to speak or deal with this very rude woman, immediately ask for another employee to help you, you will have a much better day. All the personal bankers are great, it seems that only this particular teller disrupts the quality of this branch of Chase bank. So, to customers of Chase, I have but one piece of advice; avoid Gertrude. Otherwise, people there are very attentive.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Silver King Branch at Park City, UT
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Outstanding Service even for complicated Accounts
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by practicalee, Oct. 10, 2011
I have needed help with some complicated Trust Account changes as well as opening some additional personal accounts. Jake and then Amy and, most recently, Ken Smith have all been outstanding at supporting my needs. Their knowledge was impressive and when they needed Chase Legal advice they knew who to call. Ken was also helpful in following up with me to help answer questions about the benefits of Chase's credit cards tied to my personal bank account. I will definitely be making more "cash back" than I did before. I highly recommend this company and branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 201 Rohnert Park Expswy Branch at Rohnert Park, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby practicalee, Oct. 10, 2011
I have needed help with some complicated Trust Account changes as well as opening some additional personal accounts. Jake and then Amy and, most recently, Ken Smith have all been outstanding at supporting my needs. Their knowledge was impressive and when they needed Chase Legal advice they knew who to call. Ken was also helpful in following up with me to help answer questions about the benefits of Chase's credit cards tied to my personal bank account. I will definitely be making more "cash back" than I did before. I highly recommend this company and branch.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 201 Rohnert Park Expswy Branch at Rohnert Park, CA
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Rude, underqualified, and horrible customer service!
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by Jazmyn1, Sep. 26, 2011
We transferred our company account to Chase to better keep our 2 business accounts separate. One in my husbands name and one in mine for tax purposes. Husband wrote me a check as he does every month to pay bills. I went to cash it. They said it was not his signature and asked if I signed it for him. I said no! They didn't believe me. They aid the "E" on his name was different. Who signs their name the same every time???? They called him and He said YES he signed it and to please cash it. They told him he needed to come up and sign a new check in front of them! I'm his wife and he verified it! Time and money away from his work wasted to come write a new check! I tried to deposit his check another day. They know me, and they said they need deposit slip, debit card or account number to deposit. I asked if they could look it up as they ALWAYS do...NO was the answer! Every single time I go there I am harassed and treated like a criminal. Fed up and pulled our $ out of there! These are just 2 of the incidents I speak of. Their drive thru is SLOW, there's never anyone working, and the employees are not capable of good customer service. Beware and go somewhere else!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Greenfield Banking Center Branch at Greenfield, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jazmyn1, Sep. 26, 2011
We transferred our company account to Chase to better keep our 2 business accounts separate. One in my husbands name and one in mine for tax purposes. Husband wrote me a check as he does every month to pay bills. I went to cash it. They said it was not his signature and asked if I signed it for him. I said no! They didn't believe me. They aid the "E" on his name was different. Who signs their name the same every time???? They called him and He said YES he signed it and to please cash it. They told him he needed to come up and sign a new check in front of them! I'm his wife and he verified it! Time and money away from his work wasted to come write a new check! I tried to deposit his check another day. They know me, and they said they need deposit slip, debit card or account number to deposit. I asked if they could look it up as they ALWAYS do...NO was the answer! Every single time I go there I am harassed and treated like a criminal. Fed up and pulled our $ out of there! These are just 2 of the incidents I speak of. Their drive thru is SLOW, there's never anyone working, and the employees are not capable of good customer service. Beware and go somewhere else!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Greenfield Banking Center Branch at Greenfield, IN
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Ridiculous staff
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by soslow, Sep. 21, 2011
This branch is by my office so I use it. I just left after sitting in the drive-thru for 25 minutes. No one else around, 1:45 p.m. in the afternoon. This is typical. I have also in the past had someone give my cash back and driver's license to the person in the other lane and off they drove. Lucky for the bank and me, they were honest and returned it the next day. They are either severely understaffed or the manager is just completely underqualified to run a branch. All the other branches I use or have used are awesome. They need to do some mass fires and re-hires.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Keystone At The Crossing Branch at Indianapolis, IN
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Overall Rating Office Environment & Staff Waiting Timeby soslow, Sep. 21, 2011
This branch is by my office so I use it. I just left after sitting in the drive-thru for 25 minutes. No one else around, 1:45 p.m. in the afternoon. This is typical. I have also in the past had someone give my cash back and driver's license to the person in the other lane and off they drove. Lucky for the bank and me, they were honest and returned it the next day. They are either severely understaffed or the manager is just completely underqualified to run a branch. All the other branches I use or have used are awesome. They need to do some mass fires and re-hires.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Keystone At The Crossing Branch at Indianapolis, IN
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Best Bank Ever for Me
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by determined9h, Sep. 19, 2011
I am extremely happy with the service and caring I received at this particular branch of Chase in the last year.
The bank staff has repeatedly gone out of its way to help me whenever help or advise was requested. For any service I need, they are quick either to provide the service themselves or point me in the right direction. They are efficient, friendly, and caring, and I cannot recommend them enough. They have simply amazed me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Palisades Park Branch at Palisades Park, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby determined9h, Sep. 19, 2011
I am extremely happy with the service and caring I received at this particular branch of Chase in the last year.
The bank staff has repeatedly gone out of its way to help me whenever help or advise was requested. For any service I need, they are quick either to provide the service themselves or point me in the right direction. They are efficient, friendly, and caring, and I cannot recommend them enough. They have simply amazed me.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Palisades Park Branch at Palisades Park, NJ
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Best experience ever! Business Banker and Branch Manager..
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by Lovelyme, Sep. 17, 2011
Gerald and Julio are the most amazing people ever in this branch. I am a business owner and I have been with Chase for many many years. Since the first time I walked in to the North Gables office I was immediately acknowledge by the branch manager and directed me to Gerald to resolve a fraud case I was working with and wasn't going anywhere. The moment a sat down with Gerald he was very warm and friendly and assured me that he was going to do his best to help me resolve my issue... And thats exactly how it happened! He was on the phone for over one hour until he figured out what happened and fixed it.
Not only he fixed my fraud issue, but also review my accounts with chase and offered me a business credit card, a business savings, the ability to offer direct deposit to my employees and also a wonderful check scanner
To be able to deposit my clients checks from my office.
This is what I called an amazing experience at a bank. Usually bankers in general are just trying to sell you a product when in reality is not what us as consumer really need, and that's something that I like about this branch. They do what's right for the clients. (at least with me ;-))..
After all, the branch manager Julio came over and thanked me for my business and handed to me his business card just in case I need it in the future.. Since then I have gone to the branch multiple times and both Gerald and Julio always greet me by name when they see meminsidenthe branch.
I also have to give it t the wonderful young ladies in the teller line. They are always smiling and very friendly with everybody.
Sooooo.... If you want to visit a bank full of knowledgeable and professional people, visit the office in 1300 Ponce de Leon Blvd. Corks Gabkes, FL. You won't be disappointed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Gables Banking Center at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lovelyme, Sep. 17, 2011
Gerald and Julio are the most amazing people ever in this branch. I am a business owner and I have been with Chase for many many years. Since the first time I walked in to the North Gables office I was immediately acknowledge by the branch manager and directed me to Gerald to resolve a fraud case I was working with and wasn't going anywhere. The moment a sat down with Gerald he was very warm and friendly and assured me that he was going to do his best to help me resolve my issue... And thats exactly how it happened! He was on the phone for over one hour until he figured out what happened and fixed it.
Not only he fixed my fraud issue, but also review my accounts with chase and offered me a business credit card, a business savings, the ability to offer direct deposit to my employees and also a wonderful check scanner
To be able to deposit my clients checks from my office.
This is what I called an amazing experience at a bank. Usually bankers in general are just trying to sell you a product when in reality is not what us as consumer really need, and that's something that I like about this branch. They do what's right for the clients. (at least with me ;-))..
After all, the branch manager Julio came over and thanked me for my business and handed to me his business card just in case I need it in the future.. Since then I have gone to the branch multiple times and both Gerald and Julio always greet me by name when they see meminsidenthe branch.
I also have to give it t the wonderful young ladies in the teller line. They are always smiling and very friendly with everybody.
Sooooo.... If you want to visit a bank full of knowledgeable and professional people, visit the office in 1300 Ponce de Leon Blvd. Corks Gabkes, FL. You won't be disappointed.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Gables Banking Center at Miami, FL
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dont use this branch
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by ron123, Sep. 12, 2011
worst. nobody at customer “service” cares or even pretends to care. all odds are stocked against you if you have any kind of situation that requires a human solution, not a “system” respose. so much time wasted on pointless phone “veryfications” and “transfers” no amount of “bonuses” can compensate. NEVER. AGAIN.
the problem start with the new manager taj that he was acting in a rude way to me and my partner , he didnt want to help us or give us a decent costumer service .
he was racist to my partner and gave this weird comment about that he is the manager and he will do whatever he want. that's ridiculous!!!
They drop the ball all the time, i feel like i have to babysitt them to get things accomplished! They change their policies all the time and never tell me, which has resulted in fees that i wasnt aware of on my account! It is absolutley unnacceptable! The telephone bankers are rude & do nothing to help! Do not bank with this branch! Or you'll regret it!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Alameda - Marina Village Branch at Alameda, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ron123, Sep. 12, 2011
worst. nobody at customer “service” cares or even pretends to care. all odds are stocked against you if you have any kind of situation that requires a human solution, not a “system” respose. so much time wasted on pointless phone “veryfications” and “transfers” no amount of “bonuses” can compensate. NEVER. AGAIN.
the problem start with the new manager taj that he was acting in a rude way to me and my partner , he didnt want to help us or give us a decent costumer service .
he was racist to my partner and gave this weird comment about that he is the manager and he will do whatever he want. that's ridiculous!!!
They drop the ball all the time, i feel like i have to babysitt them to get things accomplished! They change their policies all the time and never tell me, which has resulted in fees that i wasnt aware of on my account! It is absolutley unnacceptable! The telephone bankers are rude & do nothing to help! Do not bank with this branch! Or you'll regret it!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Alameda - Marina Village Branch at Alameda, CA
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disatisfied
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by alexander, Sep. 08, 2011
I went into the bank to simply re order checks, and the teller said I had to pay for them. I told her I have been with the bank for many years, since wamu and way back when and never had to pay for checks. Isn't chase always bragging about FREE checking!? She looked further into my account and then agreed and assured me there would be no fee. Surprise, surprise 2-3 weeks later still no checks, but a debit for the checks showed up on my account. I had to call the 1800 number to get this resolved, which they did. However it was annoying and inconveniant. It's unfortunate because this is the only chase in the area, the 2ND closest chase is a town away. Isn't chase also always bragging about having chase banks conveniantly placed in our neighborhoods?! Definately true in NY but definately not in NJ.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Aberdeen Shoprite Branch at Matawan, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alexander, Sep. 08, 2011
I went into the bank to simply re order checks, and the teller said I had to pay for them. I told her I have been with the bank for many years, since wamu and way back when and never had to pay for checks. Isn't chase always bragging about FREE checking!? She looked further into my account and then agreed and assured me there would be no fee. Surprise, surprise 2-3 weeks later still no checks, but a debit for the checks showed up on my account. I had to call the 1800 number to get this resolved, which they did. However it was annoying and inconveniant. It's unfortunate because this is the only chase in the area, the 2ND closest chase is a town away. Isn't chase also always bragging about having chase banks conveniantly placed in our neighborhoods?! Definately true in NY but definately not in NJ.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Aberdeen Shoprite Branch at Matawan, NJ
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by ToniG 2016-01-29 22:30:43
I totally agree. I am a NJ resident a little over a year now and I'm so disappointed that there are not many Chase banks around here. New York has tons of them.
INTERNATIONAL REPS
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by frustration73, Sep. 07, 2011
I had to call the 1-800 number to fix a issue with my account on line and on my app. The reps are from another country and when I could not understand one of the reps and got very frustrated to say it lightly, I asked for a american speaking rep and due to this the other lady blocked my acct completely. I became very upset and asked to speak to a manager after being hung up on 5 times I finally reached the manager which whom was also hard to understand. She stated to me that they would not unlock my acct just because I could not understand them. It upsets me to no end that banks hire foreiners to do their jobs. Well make sure they speak perfect english. Better yet keep our money in america instead. I almost pulled all my cash out of the bank that following monday if my local chase bank had not unblocked my account. What right does a rep have to block me from seeing my own money. When I asked for the reps name all she would tell me was shara humhum. OMG what a idiot. So take note chase reps when a person calls in from the UNITED STATES OF AMERICA where ENGLISH is the primary language spoken we do not want to speak to someone that we can not understand trying to speak our given learned language. I was upset because I had just opened my account with Chase and this is how I got treated.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Odessa Main Branch at Odessa, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby frustration73, Sep. 07, 2011
I had to call the 1-800 number to fix a issue with my account on line and on my app. The reps are from another country and when I could not understand one of the reps and got very frustrated to say it lightly, I asked for a american speaking rep and due to this the other lady blocked my acct completely. I became very upset and asked to speak to a manager after being hung up on 5 times I finally reached the manager which whom was also hard to understand. She stated to me that they would not unlock my acct just because I could not understand them. It upsets me to no end that banks hire foreiners to do their jobs. Well make sure they speak perfect english. Better yet keep our money in america instead. I almost pulled all my cash out of the bank that following monday if my local chase bank had not unblocked my account. What right does a rep have to block me from seeing my own money. When I asked for the reps name all she would tell me was shara humhum. OMG what a idiot. So take note chase reps when a person calls in from the UNITED STATES OF AMERICA where ENGLISH is the primary language spoken we do not want to speak to someone that we can not understand trying to speak our given learned language. I was upset because I had just opened my account with Chase and this is how I got treated.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Odessa Main Branch at Odessa, TX
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VERY RUDE AND NO HELP
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by FINDANEWBANK, Sep. 03, 2011
ASST MANAGER IS RUDE AND NO HELP----PUNK
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 23 Mile Road Branch at New Baltimore, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FINDANEWBANK, Sep. 03, 2011
ASST MANAGER IS RUDE AND NO HELP----PUNK
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 23 Mile Road Branch at New Baltimore, MI
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Chase Bank--Elliott and 48th location
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by disgruntled2, Sep. 03, 2011
I've been having problems with the online Chase Alerts since July and the I.T. Dept can't fix the problem. 2 different representatives via Customer Service indicated it's a problem with several of their customers. So I called this local branch to help resolve the problem. The manager has tried to help resolve the issue; however, the problem is still not fixed. The regular banker told me that he has not heard of the problem from his customers--only from me--and that it is not a Chase Branch problem and there was nothing he could do about it. What a customer 'friendly' response!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby disgruntled2, Sep. 03, 2011
I've been having problems with the online Chase Alerts since July and the I.T. Dept can't fix the problem. 2 different representatives via Customer Service indicated it's a problem with several of their customers. So I called this local branch to help resolve the problem. The manager has tried to help resolve the issue; however, the problem is still not fixed. The regular banker told me that he has not heard of the problem from his customers--only from me--and that it is not a Chase Branch problem and there was nothing he could do about it. What a customer 'friendly' response!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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alin p
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by alinep, Aug. 20, 2011
I took my daughter there when she turned 18 to open an account and the bank rep took advantage of her and rubbed her!! I am very dissapointed with the bank. She received a card in the mail that she is going to get $125 if she opens a new account, and deposits $100 into checking within 60 days. The rep there told her that she needed $600 to open and did everything he could to talk her out of it, and she and up opening a student account. I looked at the fine print on the card when she got home, and all she needed was to deposit $100 withing 60 days and 10I after she'd deposit they were supposed to give her the $125. I am extremely upset as a father to see some prick of a rep taking advantage of a innocent young girl. I am goof to have her close the account, and go somewhere else! Its ridiculous!! To even think that I am a Electrical Engineer working for DWP Department of Water and Power, and I was going to open one myself over there its absurd. I would NEVER give them my business!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 4 West Redlands Blvd Branch at Redlands, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alinep, Aug. 20, 2011
I took my daughter there when she turned 18 to open an account and the bank rep took advantage of her and rubbed her!! I am very dissapointed with the bank. She received a card in the mail that she is going to get $125 if she opens a new account, and deposits $100 into checking within 60 days. The rep there told her that she needed $600 to open and did everything he could to talk her out of it, and she and up opening a student account. I looked at the fine print on the card when she got home, and all she needed was to deposit $100 withing 60 days and 10I after she'd deposit they were supposed to give her the $125. I am extremely upset as a father to see some prick of a rep taking advantage of a innocent young girl. I am goof to have her close the account, and go somewhere else! Its ridiculous!! To even think that I am a Electrical Engineer working for DWP Department of Water and Power, and I was going to open one myself over there its absurd. I would NEVER give them my business!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 4 West Redlands Blvd Branch at Redlands, CA
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I love our bankers! Angela and Linda are always very helpful!
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by Elyndra, Aug. 13, 2011
The best personal service ever! People don't really take the time to know you these days, but this is not the case here. I am always greeted by my first name and feel very welcome. With times being so hard, it's nice to have someone do their best to help out! Thanks, ladies!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hollywood - Young Circle at Hollywood, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Elyndra, Aug. 13, 2011
The best personal service ever! People don't really take the time to know you these days, but this is not the case here. I am always greeted by my first name and feel very welcome. With times being so hard, it's nice to have someone do their best to help out! Thanks, ladies!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hollywood - Young Circle at Hollywood, FL
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Actually, less than one star.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by zooot, Aug. 12, 2011
The title says it all.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sarasota - Fruitville Road at Sarasota, FL
2 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby zooot, Aug. 12, 2011
The title says it all.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sarasota - Fruitville Road at Sarasota, FL
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Assistant Manager
Overall Rating
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by Jenny1289, Aug. 08, 2011
The assistant manager at this branch helped me take money out & I had no ID..... I went another branch in Beverly Hills & they turned me away without any help. He verified my information & was nice..... I had gym clothes on & it did not matter to him! Thanks to him I was able to eat & get gas for the car! Thanks Aaron... He would not let me call corporate to make him look GOOD even though he does not need it :-)...... I just wish there were more of him!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Hauser Branch at Los Angeles, CA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby Jenny1289, Aug. 08, 2011
The assistant manager at this branch helped me take money out & I had no ID..... I went another branch in Beverly Hills & they turned me away without any help. He verified my information & was nice..... I had gym clothes on & it did not matter to him! Thanks to him I was able to eat & get gas for the car! Thanks Aaron... He would not let me call corporate to make him look GOOD even though he does not need it :-)...... I just wish there were more of him!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Hauser Branch at Los Angeles, CA
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Uninformed staff, waste of time
Overall Rating
Office Environment & Staff
Waiting Time
by nkburm, Aug. 04, 2011
I went to this branch of Chase to get my first credit card, to build my non-existent credit history. I brought my father in case he needed to cosign/guarantee a card for me. I filled out an application and was told there would likely be no problem with my application as I have had Chase for years and have my paychecks direct deposited into my account. Days later, I receive a letter stating that I have been denied for lack of credit history. I call the bank and speak the the banker, Tiffany Lopez, who I had previously spoken to, and she tells me that if I come in with my father again we can have him as a cosigner and then my card getting chances would be like 99%. So I tell Tiffany we will be in between noon and one, call my father, he drives the two hours up to Portland, and we go in to see Tiffany, except she is not there (although she assured me she would be). We are seated with another banker who spends 20 minutes filling out my application. She then realizes there is no spot on the app for a cosigner, so she calls her boss and is told Chase does not allow cosigning like that. However, she says, my dad can get a card and let me use it, which is 'pretty much the same thing as having your own card'. We left soon after without any card. The employees at this Chase Branch are uniformed about their occupations, and will waste your time before you figure that out. Fine for simple transactions, but if you need to sit down with someone, go somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Raleigh Hills at Portland, OR
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby nkburm, Aug. 04, 2011
I went to this branch of Chase to get my first credit card, to build my non-existent credit history. I brought my father in case he needed to cosign/guarantee a card for me. I filled out an application and was told there would likely be no problem with my application as I have had Chase for years and have my paychecks direct deposited into my account. Days later, I receive a letter stating that I have been denied for lack of credit history. I call the bank and speak the the banker, Tiffany Lopez, who I had previously spoken to, and she tells me that if I come in with my father again we can have him as a cosigner and then my card getting chances would be like 99%. So I tell Tiffany we will be in between noon and one, call my father, he drives the two hours up to Portland, and we go in to see Tiffany, except she is not there (although she assured me she would be). We are seated with another banker who spends 20 minutes filling out my application. She then realizes there is no spot on the app for a cosigner, so she calls her boss and is told Chase does not allow cosigning like that. However, she says, my dad can get a card and let me use it, which is 'pretty much the same thing as having your own card'. We left soon after without any card. The employees at this Chase Branch are uniformed about their occupations, and will waste your time before you figure that out. Fine for simple transactions, but if you need to sit down with someone, go somewhere else.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Raleigh Hills at Portland, OR
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zenive
Overall Rating
by totallydissatisfied, Aug. 01, 2011
The Asst. Manager at the 92 E. 103rd Street,Chicago branch is rude, discriminatory and harassing. Tinzella Carter need to go for customer service training and take a hand analysis class. She needs to learn to relate to the customers she deals with. How are to going to question someone who presents all ID required by Chase. I hope everyone that has been harrassed by any chase branch files a formal complaint with chase. We dont have to take this behaviour from anyone. Write all concerns to the Corporate Headquarters Chairman and Executive Committee, 9900 Katy Freeway, Houston, Texas 77055-6207
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Chicago - 103rd & Michigan Branch at Chicago, IL
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Overall Ratingby totallydissatisfied, Aug. 01, 2011
The Asst. Manager at the 92 E. 103rd Street,Chicago branch is rude, discriminatory and harassing. Tinzella Carter need to go for customer service training and take a hand analysis class. She needs to learn to relate to the customers she deals with. How are to going to question someone who presents all ID required by Chase. I hope everyone that has been harrassed by any chase branch files a formal complaint with chase. We dont have to take this behaviour from anyone. Write all concerns to the Corporate Headquarters Chairman and Executive Committee, 9900 Katy Freeway, Houston, Texas 77055-6207
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Chicago - 103rd & Michigan Branch at Chicago, IL
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Don't believe the hype
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bankingvictim, Jul. 31, 2011
The little handful of good reviews about chase are written by individuals that work in its communication department. Don't believe the hype folks, they're paying people to find the thousands of negative but honest reviews that are posted about the bad customer service, mistreatment & blatant rip offs that chase gets away with every day. chase (I refuse to capitalize its name) is one the largest financial institutions in the world so, of course they have a communications/marketing department to circumvent these negative reviews…
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Sauganash Branch at Chicago, IL
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bankingvictim, Jul. 31, 2011
The little handful of good reviews about chase are written by individuals that work in its communication department. Don't believe the hype folks, they're paying people to find the thousands of negative but honest reviews that are posted about the bad customer service, mistreatment & blatant rip offs that chase gets away with every day. chase (I refuse to capitalize its name) is one the largest financial institutions in the world so, of course they have a communications/marketing department to circumvent these negative reviews…
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Sauganash Branch at Chicago, IL
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great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LisaG, Jul. 29, 2011
I feel compelled to write a review after reading the reviews below. I am a former WAMU customer and had reservations about the services that would be provided to me by Chase after the transition. I have been treated with the utmost professionalism both at this branch and on the telephone. It's dissapointing that some of the customers Chase has to serve are so rude and obnoxious. Really, do we need to call people names or bully them about their physical appearance? That has nothing to do with anything. I plan on being a Chase customer as long as there is a branch near my home.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Tierrasanta Branch at San Diego, CA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LisaG, Jul. 29, 2011
I feel compelled to write a review after reading the reviews below. I am a former WAMU customer and had reservations about the services that would be provided to me by Chase after the transition. I have been treated with the utmost professionalism both at this branch and on the telephone. It's dissapointing that some of the customers Chase has to serve are so rude and obnoxious. Really, do we need to call people names or bully them about their physical appearance? That has nothing to do with anything. I plan on being a Chase customer as long as there is a branch near my home.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Tierrasanta Branch at San Diego, CA
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