JPMorgan Chase Bank, Review

Wakefield Branch in the Bronx, NY
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by ParalegalLady, Jan. 09, 2012

I went to this branch with my great aunt, who was seeking assistance from her bank to help her find any assets from old copies of stocks and bonds. We arrived at about 4:30PM, only to find about 5-6 people waiting to speak with one rep standing at a computer by the back door. This was the person who was helping my great aunt, and who had requested she bring a copy of my great uncle's death certificate. We waited about 10 minutes or so, when a woman came over and asked if we could give her the death certificate to copy for him. I said I wanted to speak with this rep and waited a few minutes more. We were called over (in front of other who were waiting a long, long time), and I asked to see the file. Immediately, he started brushing us off and said he had no copies, and he was only helping my great aunt. When I asked what letters he was sending out and for what purpose, he stated he was only helping and didn't want to get involved of our disagreement. What disagreement was he referring to?? I indicated I had been working with my great aunt for about 6-8 months, and wanted to see the file. He told me he had no file, he had no papers of my great aunt's, and he was only trying to help her find any old assets.  What??  I then asked him why he needed to have my great uncle's death certificate, especially being he had no papers of my aunts. AT NO TIME DID ANY MANAGER COME OVER AND ASK WHAT WAS GOING ON!  What??  Why was this "person" getting involved in my great aunt's business AND if he was only trying to help, why wouldn't he answer my aunt's question as to what happened to her papers and files!!  This is extremely frightening to think that a bank would be taking advantage of an elderly person, raking her in with kindness and pleasantries . . . and claims that they have shredded her papers and copies of HER DOCUMENTS!!  Why was he asking for a copy of my great uncle's death certificate IF IN FACT HE SHREDDED ALL COPIES OF HER DOCUMENTS????  Why is it THAT NO MANAGER APPROACHED US and asked what was going on?  This was going on in front of numerous customers, and our "business" was being discussed in front of "the public"!!  I'm not done investigating this issue and I am sure they are in violation of some banking and privacy laws!!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Wakefield Branch at Bronx, NY
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Tellers at Mt. Shasta, CA Branch are Rude and 1 is outright Mean!
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by AnonymouslyYours, Jan. 06, 2012

This branch of Chase bank is the absolute worst bank I have ever been to in any place in the nation because the Tellers are rude. They make me feel like they can't stand me and this 1 girl acts like she literally hates me! I thought maybe that is how she is, but I went in there this week and she was being somewhat talkative and fairly friendly to the person before me. When it was my turn, she actually seemed angry at me! I honestly have no idea why as I'm just a customer. I don't know any of these people outside of the bank and I've always been friendly and courteous even when being treated like this. I have been with WaMu/Chase for almost a decade now but am seriously considering switching banks even though I do almost all of my banking online. I was in a wonderful mood coming from the bank out business banks with as they are all so friendly and then went over to Chase to be treated so poorly. I don't want to do this anymore and think I may move all our banking to the local bank even though it may cost us money each month. Who want to go somewhere they're treated as though they are despised? :(

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 168 Morgan Way Branch at Mount Shasta, CA
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customer service in barrington il,60010
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by larrybthe1, Dec. 24, 2011

The chase branch in barrington is great! The employees are great everytime I walk in I get greeted by several people. I like that they know me by name. They are always there to help especially the tellers they are always very nice and try to be helpful if they don't know they answer they get assisstance from a banker. They are very friendly in barrington, I'll 60010.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Barrington Branch at Barrington, IL
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Very Professional
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by Jpaulson, Dec. 22, 2011

Came in today to inquire about opening an account and possible moving over my 401k.  Great service as soon as I walked in the door.  Bankers were helpful and easy to talk to.  The financial advisor at the branch – Jeff Plyamm – actually listened to my needs and we had a nice conversation about the different options I have for my IRA.  You can tell this guy knows what he's talking about.  Never had this kind of service from any other bank – especially when it came to my retirement planning.   

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wilshire Center Branch at Los Angeles, CA
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TERRIBLE BANKING EXPERIENCE
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by firstladyoc, Dec. 14, 2011

THIS BANK IS TERRIBLE. I opened an account as primary checking in july, by december they closed it without explanation. My account was never overdrawn. They simply states the bank had the right to close my account at anytime. Better off with Bank of America or a credit union. Stay away from Chase Banks is my advice!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Los Alamitos at Los Alamitos, CA
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Good Experience to date
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by Margo, Dec. 09, 2011

Although I have just joined Chase, I have probably utilized most of the services offered. I have yet to be treated badly. Everyone I have encountered has been both capable and courteous. I feel like I made a good choice when I switched to Chase.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 12320 Kingsride Branch at Houston, TX
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Ali
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by Ali1, Dec. 09, 2011

This branch manager is rude and not willing to help customer. I made a cashier check for $1000 and chase did not honor that and it's been couple of weeks I am just getting run around to get the refund for it and afraid that I will lose that $1000 which they already debited from mu account for cashier check and did not even honoe that check.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Klein Branch at Spring, TX
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Ms. Auld
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by allypat, Dec. 05, 2011

The people at this bank are friendlier than any other bank I've been to.  Help and services are beyond expectations!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Poulsbo at Poulsbo, WA
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Horrible Customer Service!!!! DO NOT USE CHASE.
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by jpscorazfl, Dec. 02, 2011

I deal with many banks for work, and by far this is the worse bank! I was thinking to open my personal account here, but never mind.
HORIBBLE CUSTOMER SERVICE!!! People are not happy never smile. Don't even say thank you to the customers.



* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dr Phillips Blvd Branch at Orlando, FL
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Horrible customer service, horrible people, horrible fees, horrible bank!
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by Tmoney101, Nov. 29, 2011

I am a frequent patron of chase bank in Boulder, Colorado. I have not had a single positive experience since I have started using this bank. They get me with all kinds of crazy fees, and the service is very much sub-par. Right from day 1 I knew I was making a bad decision when the guy (Terry Gushiken?) set up my account. He was very concieded, and made me feel very small. I cannot wait until I can afford to switch banks, and I highly suggest any newcomers go to anyother bank in the area.

* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Walnut And 30th Branch at Boulder, CO
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majiksam
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by majiksam, Nov. 29, 2011

We created a living trust and had questions regarding placing our accounts into the trust and, as usual, the staff was very helpful and informative.  We have always been treated with respect and courtesy.  We use this branch exclusively because of the professionalism of the staff and their prompt attention to our needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Traverse City Meijer Banking Center at Traverse City, MI
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Miladys Sanchez (customer)
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by miladybnk, Nov. 22, 2011

Lovetta Harmon
Branch Manager
JP Morgan Chase Bank
2959 N. Military Trail
West palm beach ,FL 33409

It is unfortunate the employees at this location where unable to help or should I say, make things easier for me by resolving my situation when I asked for help, Saturday 19, 2011.  I ordered a new ATM card from another branch. The call center and employee both indicated to wait 10 days, which I did. The card did not arrived therefore I rode my bike to the branch do to not having a vehicle. The employee said to give it a few more days, by Monday November 20, 2011. I was upset but never the less I gave it till then. Today is Tuesday November 22, 2011, and I know have to be inconvenience to call or come in the branch to resolve a matter so small. This would have been dealt with at a click of a mouse from the employee.  I’ve never had a complaint from Chase .The employees are always helpful and very courteous but this matter did not have to get to this degree. Again it is unfortunate. To be herd and for someone to hear my dilemma is all that I acquire with this letter, no other agenda, and of course for my ATM card to be ordered again.
 



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 2959 North Military Trail at West Palm Beach, FL
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About JP Morgan and Chase
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by annick, Nov. 18, 2011

I don't believe any body had the same problem that I have .I receive a retirement check from France from the last 6 years.all the sudden since last May the money is returned to France.not accepted (France tells me) For the last 7 months I have tried to find out why this as not been fixed ( at both ends) No help from Morgan Stanley at all..Still not getting my retirement from France....Really considering changing bank very soon..

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oshkosh Main Office Branch at Oshkosh, WI
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Optimom
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by optimom, Nov. 18, 2011

Today my daughter went into the bank to cash a $50 check from the Grosse Pointe Band and Orchestra Boosters, I gave her my check deposit stub to verify we have an account there, she also has a  mastercard with them.  They would not cash her check.  Beyond pathetic................

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kercheval-St. Clair Branch at Grosse Pointe, MI
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Customer
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by MercedCustomer, Nov. 08, 2011

Today I went to my bank (at the Raleys' Supermarket) to inquire on the status of my order for duplicate checks.  I had brought my order slip in person approximately two weeks ago.  I was informed that they had forgotten to make the order.  They stated that they would be happy to give me temporary checks, but if I wanted to get an expedited check order, I would have to pay an additional fee.   There was no flexibility.
I was very disappointed, especially since this was an error on their part.  Had I not gone in to ask, I would still be waiting for my checks.  
I did decide to get temporary checks, but at another bank.  After ten years, it was time to change to another bank.  Although courteous, their admitted error caused me from paying bills in a timely manner that I am used too.  Nor did I feel that I should have to pay an additional fee to have my checks expedited.  For those reasons, I decided to go to a different bank that day.   I have no regrets to switching to another bank that same day.  The customer service was very indifferent to my situation and immediate need.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, North G Street & Yosemite Avenue Ral at Merced, CA
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Very Cool Chase Branch 39th and 8th Manhattan NY
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by SurfsUpCoast, Oct. 22, 2011

Visited Chase branch yesterday on corner of 39th and 8th in Manhattan.  Visiting from Cali.  Lost my card and had no cash.  Guy who helped me couldn't have been nicer.  He got me a temp card, got cash for me at teller without me having to wait in line, rush ordered a new debit card at no cost...genuinely good chill people in branch. No New York attitude! Music playing was cool too.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eighth Ave And 39th Branch at New York, NY
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Merchant Services Suck....
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by gcarrillo00, Oct. 21, 2011

I went in last monday, and I signed up for merchant services and they told me that in no more than 3 days my account would be open and active ready to start processing. Well is now Friday afternoon and I get a call saying that they have an underwriting problem and that they need some info faxed, ok no problem right? Wrong, hold on Wrong!!! they say that the Underwriting office is in Dallas and I am in San Diego, they close at 5.00pm which is 3.00 my time, I get this call at 1.57pm ok one hr, I call the lady back for over 45 minutes and 13 calls later no response, away from the desk or on another call. So now I am with no credit card processing when I have two major events Saturday and Sunday for a convention and I am a vendor. Really nice chase.. way to keep customers happy, I was better with Wells than this rats....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, College Grove Branch at San Diego, CA
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Stunningly Good Service
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by GinaSamarotto, Oct. 20, 2011

Having come from Wells Fargo, Chase is a breath of professional fresh air.  The staff is amazing, I actually DO have a personal banker and not an automated, arbitrary 800 number to call when I have a problem or question.  They made it easy to move and a delight to stay.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Poughkeepsie Plaza Mall Branch at Poughkeepsie, NY
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Wonderful
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by akelm, Oct. 17, 2011

Love the Teal Branch in Beaverton Oregon. They are so good and professional.
As for the Becky1970 comment about Angela hitting on her husband, go Angela!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murray Hill Branch at Beaverton, OR
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Rep,& tellers
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by luv915, Oct. 14, 2011

I have no problem with the bank . The tellers are always nice and always greet me well. I do have to say that there was a Rep I knew him as Nazar, He is no longer at the Branch. He was a wonderful Rep My Husband my son and myself felt very comfortable with his work and the way he worked with us. He always greeted us with smile. He was always very helpful and helped us with whatever we needed and explained everything to us. I would like to know where he is now. I heard he got a promotion, We are happy to hear that. May he continue to get rewarded and promoted for his wonderful work.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hoboken Branch at Hoboken, NJ
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