JPMorgan Chase Bank, Review

Park Mall Chase Bank
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by HateChase, Apr. 05, 2012

The Branch Manager has no people skills and only cares about her bonus. I am closing all my accounts with Chase period over her!! Take your money and move it to a Credit Union. If she is a representative of the culture of Chase Bank and gives me the final reason why the big banks should never had received bailout money.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Pinellas Park - Park Mall at Pinellas Park, FL
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Chase Bank Strongsville, OH
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by FrustratedAgain, Apr. 02, 2012

I applied for a 30 year fixed rate mortgage at the Strongsville, OH branch office. This was some 40 days prior to the scheduled closing of my purchase contract. I outlined my financial situation (50% down, credit score over 730 and 100% of the purchase price in my IRA) After a number of bank snafus, my mortgage was still not approved 3 days prior to the closing.  The lastest communication from Chase was that my mortgage application was approved but there were still 35 "Conditions to be Satisfied for Closing". Needless to say, I had to ditch the Chase mortgage. I saved the deal by withdrawing the mortgage amount from my IRA and made the closing. Cost me $395 and a bunch of time and effort for nothing.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Strongsville Branch at Strongsville, OH
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I love my bank!
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by LoyalCustomer, Mar. 29, 2012

Always friendly and smiling, also a plus starbucks is within so you have that "Good morning" aroma. The staff is knowledgable and sweet!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Beltway And Wallisville Branch at Houston, TX
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Mortage inquiry
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by Carolyn, Mar. 26, 2012

I have been banking with you since take over of Washington Mutual. I went to your office in Bradenton, FL on Feb. 14th and spoke to Donna about a fixed rate for 7 yrs. on my equity loan with you. She said she would get back to me, it is now the 26th and I still have not heard from her.  Is this anyway to run a bank?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bradenton - West Cortez at Bradenton, FL
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WORST BANK!!!
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by jtjlacy, Mar. 22, 2012

Watch your charges with this bank i have lost almost $500 dollars in fales charges and not one person in anybank brank can exsplain it to me when money gose missing and is un-accounted for.
I HATE CHASE BANK!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Edmond West Branch at Edmond, OK
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Chase
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by Ty2bryce, Mar. 22, 2012

Best customer service ever at the Wyoming Springs Branch.  The really care about customers.  When my Mom past away they sent a card that express their condolence.  Who else would do that!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Wyoming Springs & Rm 620 Banking Cen at Round Rock, TX
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Great Customer Service
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by VikoBul, Mar. 16, 2012

I was just at Chase to deposit all my tips for the past 3 months....it was lots and lots of 1 dollar bills and stuff. There was this girl Alicia I think that did the counting and everything, she was nice, and had a nice smile, super polite...She didn't make any faces when she saw the money, and made me feel good...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista/Melrose Branch at Vista, CA
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Great service from John N.
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by kapman1, Mar. 06, 2012

Chase rep, John N.is always willing to go the extra mile to take care of both of my Chase personal and business accounts. He is also very knowledgeable and friendly. Because of John, I now go to Meijer to bank even if I have nothing to purchase in the store. Thanks John!     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Canton Meijer Banking Center Branch at Canton, MI
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MR. RICHARD FILBIN CUSTOMER
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by flickaflowers, Mar. 05, 2012

Mr. Jason miller and hidi.  D. Carter are excellent bank staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Park West Branch at San Diego, CA
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Worst office ever - $200.00 Disappeared right after counting twice
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by markbot, Mar. 05, 2012

they pull me out of the lane to one of their desk and after
counting twice my business account deposit, they came back to me and they shorted me out for $200.00 -
and also the window tellers they don't allow you to see when they count your money .


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Mountain Branch at Phoenix, AZ
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Tellers lack knowledge and attention to detail.
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by JesusChrist, Feb. 25, 2012

The staff is eager to help, but lack knowledge and attention to detail.  It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.  
   On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits.  Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS!  Naturally the checked bounced and the company who tried to cash the bad check took me for a crook.  This little fiasco ruined my reputation in addition to running up bounced check fees.  No thanks for the help.  I should have gone online to verify the (false) information I was given about my checking account balance.  He quoted me my savings account balance as my checking account balance.  I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster.  They may even lead you in the wrong direction.    Disgruntled

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
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Tellers lack knowledge and attention to detail.
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by JesusChrist, Feb. 25, 2012

The staff is eager to help, but lack knowledge and attention to detail.  It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.  
   On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits.  Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS!  Naturally the checked bounced and the company who tried to cash the bad check took me for a crook.  This little fiasco ruined my reputation in addition to running up bounced check fees.  No thanks for the help.  I should have gone online to verify the (false) information I was given about my checking account balance.  He quoted me my savings account balance as my checking account balance.  I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster.  They may even lead you in the wrong direction.    Disgruntled

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
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kind of ok, Washington Mutual was way better
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by rmay4, Feb. 15, 2012

The big bank feel is everywhere here. I got this account when they bought Washington Mutual. Once the change over happened several things are very difficult. One all transactions are entered as memos, not real transactions. After getting used it, it works ok but it is still confusing trying to figure out how much is really in there or if there is a problem or is it just an uncleared memo. The other thing that was frustrating was that they tried to get you make changes to your account to receive "new and improved services". What they did not tell you was that when you did this, all of the no-charge features on my account would also be improved to the new freakishly high fees for everything! I was really mad at the deception. Boy is big bank bad! I was able to just close one acct and I set up direct deposit to reduce the fees on my other account. I have opened another account at my local credit union to see if I can deal with not having all the branches and ATM available. With Chase, having local branches is not really important in that most of the things I need to resolve, it requires a call to the 800 number anyway. There are a couple of positive things and that is the app for my phone works great and the photo deposit from my phone is great although I am not sure I am comfortable with it yet. Their online banking is great as well. If they were friendly and easy to deal with and their fees were not so expensive, I would probably to try to stay with them but can not deal with it.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Cornelius Branch at Cornelius, OR
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Excellent service - great staff!
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by DCconsumer, Feb. 12, 2012

I recently went to New York City for a long weekend.  I live in Washington DC, where there are no Chase branches.  I had a check drawn off Chase Bank given to me by one of my clients.  I went to a Chase branch at 601  8th Avenue.  I attempted to cash the check but learned that I needed 2 IDs and I only had 1.  I really needed the cash.  The teller must have felt sorry for me because she called over one of the service guys (Phillip Vargas) to see if he could help me.  He was really nice.  He called my client to verify that it was okay to cash.  While he was on the phone, the branch manager Brian Vagell came by - the teller must have told him what was going on.  He too was really nice.  After getting the okay from my client, the manager took my check and ID and did the transaction for me.  I didn't even have to get out of my chair to get back in line!  He came back with my cash and gave me his and the service reps business cards and said to see them if ever I needed assistance.  I have never received this level of service, not even from my own bank.  It's wonderful when people take the time to think outside of the box rather than be mindless robots.  I hope Chase makes it down to DC one day.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eighth Ave And 39th Branch at New York, NY
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joseph bunzol
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by jobunzol, Feb. 06, 2012

Went in to help my 93 year old deaf mother have on line banking so we could set up bill pay. Should have done it myself at home but my Mom wanted to go. They set it up but put in either the wrong ID or wrong Password. Now cannot access and their CSR for the web is useless. Found something Bank of America does much better.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Rand & Central Banking Center Branch at Mount Prospect, IL
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RECRUITER: DOMINIQUE ACOSTA
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by bloomingdale, Jan. 30, 2012

The recruiter Dominique Acosta for JP Morgan Chase at the Utica Square location was crabby and rude with me on the phone.  I applied for a teller position.  I asked her a simple yes or no question, and she became irritated and instead of giving me a yes or no answer, she gave some long, drawn out answer.  Wow Dominique, let's be friendly and show some professionalism!  Please adjust your attitude, or get a different job.  I think I will look elsewhere.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Utica Square Branch at Tulsa, OK
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Chase Bank - Austin, Texas
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by TheTravelingNanny, Jan. 23, 2012

When I moved to Austin, I had three checking accounts.  One was from my previous city, one from a bank that gave me a free merchant account for my small business and a local one to hold me over.  Then I walked into Chase and my life simplified with the help of Chris Johnston, my personal banker.  He showed me how they could give me the same deal with my merchant account, personal account, my chase credit cards--all of it appears on one online statement I can access anywhere.  I am a travel nanny so when I have questions, I need answers fast.  Chris is always there for a quick phone call and replies promptly to my emails.  Once I had a charge I thought totally unfair and he went and got it refunded.  Turns out I had misunderstood something but I liked the way Chase thinks--gives you the benefit of the doubt that "they" didn't make something clear.  In today's world where we are often just a number--Chase stands up to the test of customer service.  As I travel, I find myself in Chase banks all over the world and as of now, all of them have had excellent customer service, answering my questions, making feel I had a personal person in banking anywhere Chase does business.  I have high expectations when it comes to business and I am happy to say, Chase more than passes the mark of excellance.  Chris Johnston has made me a believer in Chase!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Melbourne Branch at Melbourne, FL
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Great service
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by BabsD, Jan. 13, 2012

We recently moved back to Jersey City, after 15 years away. We opened several accounts at the Christopher Columbus branch, and I have to say we were really pleased with the staff there (especially Rani). We have had personal calls, suggested ways in which we could save money (that did not involve any pressure or extra costs for services), and every time we have had a problem, the staff there has solved it pleasantly.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on JPMorgan Chase Bank, Christopher Columbus Branch at Jersey City, NJ
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Give the extra care in customer service
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by newman, Jan. 11, 2012

This branch has recently opened, and is closer to our home. My experience with them has been so rewarding. Recently, I had to get some cash, and it was a fair amount, due to presents for the grandchildren. I'm over 65yrs. old, and was alone. The first thing the teller who handled me did was advise me of a sweepstakes I could enter for free, which I appreciated, and the best thing that happened was because the banker who handled me, seemed to sense that having that much cash on my person might not be the safest way to travel. Mr. Kellogg asked what my plans were for the day, and when I said I was doing errands, he responded with, "I hope this one is your last one before going home". I said "No", and he didn't push, but his worried look gave me the cause to stop and reconsider my plans. I drove home and put the cash away before continuing my errands. The personnel in this branch have been consistently warm and welcoming, but the extra concern has prompted me to take the time to give them the praise they deserve.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Us 41 And Jacaranda Blvd Branch at Venice, FL
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