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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Needs new manager and employees.
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by Eugenia, Oct. 18, 2013
NEVER GO TO THIS BRANCH! I went in to deposit cash one afternoon and a young man helped me. I counted my cash in front of him and gave it to him, he did not give me a deposit slip or even count the money again in front of me like he should. I was late for work so I took the receipt without checking it closely and left. A few hours later I checked the receipt and the amount was marked $100 less than what I had given him. I went back the next morning thinking the young man had just made a mistake but when I got there the employees were very defensive and told me that their cashbox was balanced. The man who got my cash deposit denied the amount I had given him.They told me they were going to call me when the branch manager arrived (they never called me.) I showed up again that afternoon and talked to the manager; from the begging he was in no intention of helping me. He treated me like an idiot asking me if I was sure I had gone to that branch (even though I had the receipt with the name of the branch and cashbox). The manager told me he would pull up the camera images to check how much money I had given the young man. So I showed up again the next day to see the images but when I got there he told me he couldn't get the images because it wasn't a robbery (It was since they stole $100 from me!). The manager was rude, offensive and unhelpful, he ended up telling me that if I had a problem I should go to the police department and get a police report (although I had been very patient and respectful). I closed my account and felt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Santa Cruz Ave Branch at Menlo Park, CA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Eugenia, Oct. 18, 2013
NEVER GO TO THIS BRANCH! I went in to deposit cash one afternoon and a young man helped me. I counted my cash in front of him and gave it to him, he did not give me a deposit slip or even count the money again in front of me like he should. I was late for work so I took the receipt without checking it closely and left. A few hours later I checked the receipt and the amount was marked $100 less than what I had given him. I went back the next morning thinking the young man had just made a mistake but when I got there the employees were very defensive and told me that their cashbox was balanced. The man who got my cash deposit denied the amount I had given him.They told me they were going to call me when the branch manager arrived (they never called me.) I showed up again that afternoon and talked to the manager; from the begging he was in no intention of helping me. He treated me like an idiot asking me if I was sure I had gone to that branch (even though I had the receipt with the name of the branch and cashbox). The manager told me he would pull up the camera images to check how much money I had given the young man. So I showed up again the next day to see the images but when I got there he told me he couldn't get the images because it wasn't a robbery (It was since they stole $100 from me!). The manager was rude, offensive and unhelpful, he ended up telling me that if I had a problem I should go to the police department and get a police report (although I had been very patient and respectful). I closed my account and felt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Santa Cruz Ave Branch at Menlo Park, CA
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by Kelly21 2013-10-23 03:36:12
Hi can youdescribe the Young man i was also robbed by one of them
by Heather2112121212121 2013-11-01 14:39:11
Well I dont want to open an account with this bank now.
And thank you to the customers for this insight.
And thank you to the customers for this insight.
Needs a new manager
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by Bunnyy13, Oct. 16, 2013
The employees at this branch are lazy and extremely rude. I went in to go take care of an overdraft fee. Not only was the wait way too long with 4 tellers and only about 5 customers, but the manager was extremely rude and had the worst speaking manners and spoke like a bad rapper. It was highly unprofessional. She also needs to learn to keep her voice down. I'm sure all of the other customers now know all of my personal information thanks to this woman. The teller I was also speaking with, a woman with blondish - brown hair, looked like she was about ready to fall asleep. They were also very unhelpful and failed to resolve my issue. There are about 2-3 other Chase Banks around the vicinity, I would highly recommend you stay away from this one. I am now opening an account with PNC bank because when I had them previously I never had an issue such as this and they resolved every issue I've ever had as a young banker. I should have NEVER switched to Chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Branch at Lyndhurst, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bunnyy13, Oct. 16, 2013
The employees at this branch are lazy and extremely rude. I went in to go take care of an overdraft fee. Not only was the wait way too long with 4 tellers and only about 5 customers, but the manager was extremely rude and had the worst speaking manners and spoke like a bad rapper. It was highly unprofessional. She also needs to learn to keep her voice down. I'm sure all of the other customers now know all of my personal information thanks to this woman. The teller I was also speaking with, a woman with blondish - brown hair, looked like she was about ready to fall asleep. They were also very unhelpful and failed to resolve my issue. There are about 2-3 other Chase Banks around the vicinity, I would highly recommend you stay away from this one. I am now opening an account with PNC bank because when I had them previously I never had an issue such as this and they resolved every issue I've ever had as a young banker. I should have NEVER switched to Chase.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Branch at Lyndhurst, NJ
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Mr
Overall Rating
by RonS, Oct. 15, 2013
Becareful if you bank with JP Morgan Chase. I personnaly have 2 postal boxes at different post office branches. I never know where my account statements will end up as JP Morgan Chase picks and chooses where to send my accounts, with absolutely no request from me. Talk about an invasion of privicy wow! I personnaly after 30 years with this bank and closing all accounts.
Where in the United States Constitution does it state that a person cannot have more than one post office box. Where does state that Chase has the right to change account address without notification from the account holder and then not have the respect to notify the account holder.
Good bye Chase 30 years customer loyality down the tube.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Richmond/Sage Branch at Houston, TX
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Overall Ratingby RonS, Oct. 15, 2013
Becareful if you bank with JP Morgan Chase. I personnaly have 2 postal boxes at different post office branches. I never know where my account statements will end up as JP Morgan Chase picks and chooses where to send my accounts, with absolutely no request from me. Talk about an invasion of privicy wow! I personnaly after 30 years with this bank and closing all accounts.
Where in the United States Constitution does it state that a person cannot have more than one post office box. Where does state that Chase has the right to change account address without notification from the account holder and then not have the respect to notify the account holder.
Good bye Chase 30 years customer loyality down the tube.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Richmond/Sage Branch at Houston, TX
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Horrible
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by hello123, Oct. 14, 2013
Probably the worst service ever. Constantly messing up my accounts. They can never get it right. Having to make trips to the bank constantly to fix a mistake they made is just annoying and inconvenient. Go to a different location if you can. You can tell they are very unprofessional and not trained properly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Decatur Corners Branch at Decatur, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hello123, Oct. 14, 2013
Probably the worst service ever. Constantly messing up my accounts. They can never get it right. Having to make trips to the bank constantly to fix a mistake they made is just annoying and inconvenient. Go to a different location if you can. You can tell they are very unprofessional and not trained properly.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, North Decatur Corners Branch at Decatur, GA
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by Savvy1 2013-10-17 19:28:57
Went in to make a payment to my credit card the other day and the teller posted my $900.00 payment to a closed account. Returned today and asked to speak with the manager. Frank helped me, and although I kept my composure, I was so upset at the fact that Chase was going to let a $900.00 credit sit on a closed account. If it wasn't for me double checking my statement I would have never known that this occurred. Makes me wonder what other errors they are making. This may sound like a small amount for people who have thousands or millions in the bank, however, it is relative. My hundreds are like thousands, so be cautious: They may be erroneously placing a thousand here and there in your million dollar account(s). So, this is how it was resolved: After relocating to the correct account, I was told by Frank "Sorry for the inconvenience." Which was his way of saying goodbye, let me get to more important matters...like myself. Bottom line...they make a mistake you pay. Also, if you don't have millions in the bank, they are not going their customer service flies out the window , so don't expect to get that Starbucks card or credit of some sort for their mistake and your inconvenience.
Pamela Smith is "A Diamond in The Rough"
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by JimM5114, Oct. 09, 2013
Pamela Smith is "A Diamond in The Rough"
Every one knows that banks all want to maximize their profits. Yes they are a sea of sharks surviving off the lazy, distracted and uninformed.
Ms. Smith is the Vice President and Branch Manager of the Chase Bank on Hwy 6 North at 529. She is a fair and awesome manager and a good banker to boot. My experience with her was an inspiration. She makes the most of her employees by treating them nice and showing respect.
We could all learn a lesson from this humble, insightful and soulful Lady!
You can really trust this bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hwy 6 And West Branch at Houston, TX
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JimM5114, Oct. 09, 2013
Pamela Smith is "A Diamond in The Rough"
Every one knows that banks all want to maximize their profits. Yes they are a sea of sharks surviving off the lazy, distracted and uninformed.
Ms. Smith is the Vice President and Branch Manager of the Chase Bank on Hwy 6 North at 529. She is a fair and awesome manager and a good banker to boot. My experience with her was an inspiration. She makes the most of her employees by treating them nice and showing respect.
We could all learn a lesson from this humble, insightful and soulful Lady!
You can really trust this bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hwy 6 And West Branch at Houston, TX
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A rude misbehaving man working at the outer
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by Katerina, Oct. 08, 2013
The black man working at the counter was rude misdemeaning and overall atrocious, refused to cash my Time warner cable check ( I have no idea why) probably he just wished so! It was his desire whether he wants it himself or not!!!
I feel like I was swimming in a pool of shit!!! Never go to this branch!!! They won't do their job anyway.
If i had time i would file a claim for this worker, because this kind of behavior is not allowable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Marina Del Rey Branch at Marina Del Rey, CA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Katerina, Oct. 08, 2013
The black man working at the counter was rude misdemeaning and overall atrocious, refused to cash my Time warner cable check ( I have no idea why) probably he just wished so! It was his desire whether he wants it himself or not!!!
I feel like I was swimming in a pool of shit!!! Never go to this branch!!! They won't do their job anyway.
If i had time i would file a claim for this worker, because this kind of behavior is not allowable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Marina Del Rey Branch at Marina Del Rey, CA
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Horrible Customer service
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by MKCH, Oct. 07, 2013
I went to the Bank to get my service on accounts. It is very poor service they offered me. I've asked them to close business account and they forgot and made a mistake on my account and wants me to hold responsible for it since their software does not allow them to fix it. The assistant manager says that he would fight with the customers legally. What a crappy service to threaten customer for their issues.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Middle Belt-Eleven Mile Road Branch at Farmington, MI
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby MKCH, Oct. 07, 2013
I went to the Bank to get my service on accounts. It is very poor service they offered me. I've asked them to close business account and they forgot and made a mistake on my account and wants me to hold responsible for it since their software does not allow them to fix it. The assistant manager says that he would fight with the customers legally. What a crappy service to threaten customer for their issues.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Middle Belt-Eleven Mile Road Branch at Farmington, MI
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by CHASEVIOLATEDME 2013-10-07 12:08:55
Day 15 I am unable to have access to my own funds in my account and I been told I cannot even cash my own Cashiers Check i purchased. I have NO access to my own earned funds of 40,000.00. I am not just an average customer, I am a requested donated State Advocate in 2 states! I donate to mothers, children and senior women violated by agencies to DV rights. I donate FUNDS to their care, I also serve Non Profit support financially and my SON cant access my support with a NEW baby as needed. I cant get back HOME, blocked from travel and yet they are HONORING the 2 businesses that have REFUSED proper IRS Income Statements to me and taken 10k dollar LOAN now telling me I have to wait to get the loan, interest and income earned for now 5 months!!! CHASE likes to ABET businesses in violation & an Attorney Ive know for years took 4000.00 retainer -expense Per Diem and REFUSED to stand in court once he knew he could just use funds and have a nice TRIP out of town. POSTING COMMENTS MEANS ZERO AS CEO JAMIE DIMON HAS MET WITH FEDERAL PROSECUTOR AT SAME 2 WEEK TIME OF ME AND OTHER CUSTOMERS NOT BEING "GOOD ENOUGH" TO BE IN THEIR BANK BUT THEIR OWN ENDORSED FDIC BANK REFUSES TO CLOSE DOWN SAME CUSTOMERS THAT HAVE VIOLATED BUSINESS FRAUD IN ATTORNEY LICENSE AND WORKPLACE LAWS WITH EVEN IRS VIOLATIONS TODAY. I AM ALSO A THERAPIST FOR RECOVERY AND CRISES COUNSEL AND SPIRITUAL COUNSEL AND SUPPORT THE COMMUNITY IN FUNDRAISING FOR OVER 25 YEARS FOR EDUCATION, ETC
Excellent Service
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by Aall, Sep. 29, 2013
I have been dealing with this branch for several years and all I can say is that every person I have dealt with has been very professional and courteous. They all seem well trained and knowledgeable and are allways eager to help. Specially Amy and Cici.
Keep up the good work!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Nw Military And 1604 Branch at San Antonio, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Aall, Sep. 29, 2013
I have been dealing with this branch for several years and all I can say is that every person I have dealt with has been very professional and courteous. They all seem well trained and knowledgeable and are allways eager to help. Specially Amy and Cici.
Keep up the good work!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Nw Military And 1604 Branch at San Antonio, TX
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bad customer service
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by veryiratecustomer32, Sep. 25, 2013
I have been dealing with one of your branches in california trying to get a loan. The person that contacted me didn't disclose any fees that I would have to pay until after the fact I paid all the fees and they said I would have the money in an hour western union. I went and tried to get the money but they had no records of this transaction. I called them back several times and no response left messages also. I got a hold of them on monday when they finally called me back they said there was an error in my wtc # for western union and we going to send it fedx and I would have to pay the fedx charges as well I told this person that I didn't have any more money but they didn't listen. I asked if they could take some of the money out of what I was getting and pay the fees but he said that they can't do that so I told him that I would call him back in like 20 minutes I got busy at work and didn't get a chance to call back. I tried an hour later and got a greeting message to leave my name and phone # and they would call me back as soon as possible never happened. I've tried several times today and yesterday and also monday but no responses back to my calls or messages. I would like the number to your corporate offices so I cal tell them about this also. I would like all of the money that I have lost in this whole deal credited back to me as soon as possible.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 82-462 Highway 111 Branch at Indio, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby veryiratecustomer32, Sep. 25, 2013
I have been dealing with one of your branches in california trying to get a loan. The person that contacted me didn't disclose any fees that I would have to pay until after the fact I paid all the fees and they said I would have the money in an hour western union. I went and tried to get the money but they had no records of this transaction. I called them back several times and no response left messages also. I got a hold of them on monday when they finally called me back they said there was an error in my wtc # for western union and we going to send it fedx and I would have to pay the fedx charges as well I told this person that I didn't have any more money but they didn't listen. I asked if they could take some of the money out of what I was getting and pay the fees but he said that they can't do that so I told him that I would call him back in like 20 minutes I got busy at work and didn't get a chance to call back. I tried an hour later and got a greeting message to leave my name and phone # and they would call me back as soon as possible never happened. I've tried several times today and yesterday and also monday but no responses back to my calls or messages. I would like the number to your corporate offices so I cal tell them about this also. I would like all of the money that I have lost in this whole deal credited back to me as soon as possible.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 82-462 Highway 111 Branch at Indio, CA
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Incompetent Mortgage Banker
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by shouldhaveusedothers, Sep. 25, 2013
Avoid using Suzanne Jacobus as your mortgage banker. She is incompetent and unprofessional. She seems does not care or unwilling to solve your issues. Your need to follow ups with her all the time becasue she either forget documents you provided or gives you false/inaccurate information. You end up with wasting your application fees and get nowhere!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Walnut Creek - Ygnacio Plaza Branch at Walnut Creek, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby shouldhaveusedothers, Sep. 25, 2013
Avoid using Suzanne Jacobus as your mortgage banker. She is incompetent and unprofessional. She seems does not care or unwilling to solve your issues. Your need to follow ups with her all the time becasue she either forget documents you provided or gives you false/inaccurate information. You end up with wasting your application fees and get nowhere!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Walnut Creek - Ygnacio Plaza Branch at Walnut Creek, CA
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by formerBofAcustomer 2015-04-09 17:58:21
Quite the contrary, I found this bank to be fast, friendly and effective for my banking needs. Patricia, the manager, is the best banker I've had the pleasure of working with over my past 45 years of banking!
Claudia Davis
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by Cloud9, Sep. 16, 2013
I have only dealt with customer service on the phone or in person, I was all ways helped immediately. The staff greeted me with a smile, they where knowledgable and efficient, every need or issue was taken care of. They listened well, did not rush me and did not waste my time either. I'm happy and am sorry for the people that weren't happy. Sometimes it depend on your attitude how you get treated.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rainbow At Alta Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cloud9, Sep. 16, 2013
I have only dealt with customer service on the phone or in person, I was all ways helped immediately. The staff greeted me with a smile, they where knowledgable and efficient, every need or issue was taken care of. They listened well, did not rush me and did not waste my time either. I'm happy and am sorry for the people that weren't happy. Sometimes it depend on your attitude how you get treated.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rainbow At Alta Branch at Las Vegas, NV
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Senior's not safe
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by ibjme, Sep. 16, 2013
Chase Bank Crystal Lake - My 75 yr old father in law made the tough choice (after 2 years) to change his banking over to Chase so that he could join "online banking" since his wife passed a few years ago and, due to his memory going, he didn't want any more utilites being turned off because he forgets to pay.
He lives in Lake In The Hills so that's the Chase he chose and after going there, almost daily, for several weeks and bringing in ALL of his financials, including his investments outside of Chase and properties he owns, the banker and VP who had been helping him, Danielle, suggested he meet her mom. This alone made us very uncomfortable seeing that, first: How unethical to share that type of information? Second: He is an older man who is very lonely and very desperate to not be alone anymore (his own words) and has a substantial portfolio and to think she would share that information bothered us. He agreed to meet her mom and so Danielle had her mom call him and they went out. He stopped coming around, which was weird but we didn't know what was happening. Three weeks later, he's engaged to be married and, in his own words, "she loves to shop!" (with huge smiles all over his face) He says she's the woman of the house now and wants to change things so she will be redecorating and asked we get any of our "crap" out right away. Furthermore, unbeknownest to us, a senior family friend who is very concerned made a call to the bank manager, Mark, and complained that Danielle would share a customer's personal information let alone, a senior citizen's. The manager sounded astonished and said he didn't know when his employees started playing the "dating game" and he would have to make some calls to find out how to proceed. However, apparently, after he questioned Danielle, he said that she denied it and the manager said it was now a "family conflict" and it was "out of Chase hands" and couldn't help. (How awful!) In the meantime, my husband and I starting receiving phone calls, several a day, from the banker from her personal phones. She left some nasty messages, also via text and the calls have not stopped in over 2 weeks now. The family friend who originally made the call to the bank manager Mark, he called today to say he's had 7 calls from her and her mom (my father-in-law's bride to be). The messages left on his phone are in regards to my father in law's personal files, how she was trying to find them but couldn't, then she found them and wanted to know how to get them to her daughter (Danielle who is the VP at Chase and the one who "set them up" and also which computer they should use...my father-in-law's or hers? and the last message was about her wedding dress she'd decided on...?
We are at a complete loss and are taking this higher as we speak but I wrote this "comment" to warn anyone in the Illinois area about Chase bank's policies and how they are not regarding them or the law. Your personal and private information may be shared freely with anyone the banker or management for sure chooses and if you complain, they are allowed to harrass you at your home, work and cell. From 6:47am to evening hours is free game all because this employee Danielle lied and then denied the allegations and the manager Mark labeled it a "family conflict"...even though most of us have never even met.
Protect yourself, your parents and/or grandparents!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lake In The Hills Banking Center Bra at Lake In The Hills, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ibjme, Sep. 16, 2013
Chase Bank Crystal Lake - My 75 yr old father in law made the tough choice (after 2 years) to change his banking over to Chase so that he could join "online banking" since his wife passed a few years ago and, due to his memory going, he didn't want any more utilites being turned off because he forgets to pay.
He lives in Lake In The Hills so that's the Chase he chose and after going there, almost daily, for several weeks and bringing in ALL of his financials, including his investments outside of Chase and properties he owns, the banker and VP who had been helping him, Danielle, suggested he meet her mom. This alone made us very uncomfortable seeing that, first: How unethical to share that type of information? Second: He is an older man who is very lonely and very desperate to not be alone anymore (his own words) and has a substantial portfolio and to think she would share that information bothered us. He agreed to meet her mom and so Danielle had her mom call him and they went out. He stopped coming around, which was weird but we didn't know what was happening. Three weeks later, he's engaged to be married and, in his own words, "she loves to shop!" (with huge smiles all over his face) He says she's the woman of the house now and wants to change things so she will be redecorating and asked we get any of our "crap" out right away. Furthermore, unbeknownest to us, a senior family friend who is very concerned made a call to the bank manager, Mark, and complained that Danielle would share a customer's personal information let alone, a senior citizen's. The manager sounded astonished and said he didn't know when his employees started playing the "dating game" and he would have to make some calls to find out how to proceed. However, apparently, after he questioned Danielle, he said that she denied it and the manager said it was now a "family conflict" and it was "out of Chase hands" and couldn't help. (How awful!) In the meantime, my husband and I starting receiving phone calls, several a day, from the banker from her personal phones. She left some nasty messages, also via text and the calls have not stopped in over 2 weeks now. The family friend who originally made the call to the bank manager Mark, he called today to say he's had 7 calls from her and her mom (my father-in-law's bride to be). The messages left on his phone are in regards to my father in law's personal files, how she was trying to find them but couldn't, then she found them and wanted to know how to get them to her daughter (Danielle who is the VP at Chase and the one who "set them up" and also which computer they should use...my father-in-law's or hers? and the last message was about her wedding dress she'd decided on...?
We are at a complete loss and are taking this higher as we speak but I wrote this "comment" to warn anyone in the Illinois area about Chase bank's policies and how they are not regarding them or the law. Your personal and private information may be shared freely with anyone the banker or management for sure chooses and if you complain, they are allowed to harrass you at your home, work and cell. From 6:47am to evening hours is free game all because this employee Danielle lied and then denied the allegations and the manager Mark labeled it a "family conflict"...even though most of us have never even met.
Protect yourself, your parents and/or grandparents!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lake In The Hills Banking Center Bra at Lake In The Hills, IL
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Zero confidentiality or common sense
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by Beaware, Sep. 09, 2013
I came to this branch to order the check and made them delivered to the branch. When I came to get my checks, my package was opened . I asked who opened my checks and I was told that the banker who put his name on the delivery package forgot the name of the customer the checks were delivered for. The banker did not know how to put the order into the system. If he did it right, then my name would appear on the package with att. to him. What level of professionalism and confidentiality I can think of in Chase if the bankers do not know how to order checks? Plus another banker was saying that he did a right think.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Third Avenue And 56th Street Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Beaware, Sep. 09, 2013
I came to this branch to order the check and made them delivered to the branch. When I came to get my checks, my package was opened . I asked who opened my checks and I was told that the banker who put his name on the delivery package forgot the name of the customer the checks were delivered for. The banker did not know how to put the order into the system. If he did it right, then my name would appear on the package with att. to him. What level of professionalism and confidentiality I can think of in Chase if the bankers do not know how to order checks? Plus another banker was saying that he did a right think.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Third Avenue And 56th Street Branch at New York, NY
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waited 20 mins in line to see a teller
Overall Rating
Waiting Time
by UNSERVED, Sep. 04, 2013
There were 2 tellers. I was the only one waiting in line. Each was assisting his or own her customer. The lady teller finished her customer. But then instead of calling me, she went to the 2nd window to assist the other teller . (a guy).
There were no other employees to be seen and no one came to help me. These tellers didn't seem to know what they were doing. I kept waiting for 20 mins and they were still not done assisting one customer. I was told that the lady teller is a supervisor or something, but she clearly didn't know how to manage things. She could have brought another agent to help me . She knew i was waiting too long and inpatient. I left the branch unserved & unassisted.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Edgewater Broadway Branch at Chicago, IL
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Overall Rating Waiting Timeby UNSERVED, Sep. 04, 2013
There were 2 tellers. I was the only one waiting in line. Each was assisting his or own her customer. The lady teller finished her customer. But then instead of calling me, she went to the 2nd window to assist the other teller . (a guy).
There were no other employees to be seen and no one came to help me. These tellers didn't seem to know what they were doing. I kept waiting for 20 mins and they were still not done assisting one customer. I was told that the lady teller is a supervisor or something, but she clearly didn't know how to manage things. She could have brought another agent to help me . She knew i was waiting too long and inpatient. I left the branch unserved & unassisted.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Edgewater Broadway Branch at Chicago, IL
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Ewing Chase Bank - Rude and Annoying
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Office Environment & Staff
by TrentonNJ, Sep. 03, 2013
We have three accounts here. My wife came in to the branch with a tee shirt with Stunt Double written over her breast. He said three times about her "stunt doubles" and even asked if "her stunt doubles" could do some stunts for him.
Today, my accountant faxed a document to this branch and I went over to open up a new account and was berated by the woman manager, I was not allowed to do this even though, I called them and asked if I could.
So, I am opening up my new account at TD and then will be closing the other three and moving everything to TD.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ewing Branch at Trenton, NJ
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Overall Rating Office Environment & Staffby TrentonNJ, Sep. 03, 2013
We have three accounts here. My wife came in to the branch with a tee shirt with Stunt Double written over her breast. He said three times about her "stunt doubles" and even asked if "her stunt doubles" could do some stunts for him.
Today, my accountant faxed a document to this branch and I went over to open up a new account and was berated by the woman manager, I was not allowed to do this even though, I called them and asked if I could.
So, I am opening up my new account at TD and then will be closing the other three and moving everything to TD.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ewing Branch at Trenton, NJ
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by ladyWhoreChaseBANK 2013-09-08 08:00:13
I visited the Huntington & Shamrock branch one day to perform 2 simple transactions. The 1ST transaction consisted of a check deposit. The 2nd transaction was a withdrawl from the same account where I had an available balance exceeding the amount I wanted to withdrawl. The lady helping me was a manager or supervisor that did not want to give me my money. She kept staring at the screen with a dull confused look on her face until she finally said she was sorry and didnt feel comfortable releasing my money. I was irate, and insisted to speak with someone else but she said they were all unavailabe. This lady needs a refresher course in teller training, was very unprofessional and rude. This banking center is truley the armpit of all chase banking institutions and that supervisor lady needs to be terminated and drug tested because h3r speech and performance show obvious signs of drug use. 2 thumbs down to chase bank on huntington and shamrock.
Horrible Branch!!!
Overall Rating
by Scarlet, Aug. 31, 2013
I went here to open my account years ago and the lady assisting me aggressively pushed a credit card on me which I closed as soon as I got home because I felt so uncomfortable with the whole situation.
About a month ago I decided to close my checking account because I had switched to another bank. I went in on 7/26 and was in and out in 15 mins. The gentleman even refunded me the monthly charge they charged me for that month. On 8/26 I get an email telling me that my account is not just open but in a negative due to the monthly charge. I go back to the same branch and another gentleman takes my info and says that everything will be set. By 8/29 my account was still red and open so I went back to the bank to see what is going on.
Another gentleman assisted me and told me because it will take a little bit to process the refund they are giving me for the monthly charge and the account needs to be in the green before they can close it, to give him a call on 8/30 so that he can close it. I decided to go into the back on 8/30 instead of giving him a call to make sure that everything is done properly. Because he was busy with another customer, one of his colleagues assisted me and informed me that the account is in the process of being closed. So even though I did not call him, he had remembered my issue and took the initiative to solve the problem.
He is the only reason I am giving this location 2 stars instead of 1. You guys need more people like him and less people like the first two gentlemen who apparently you pay to stand there and look pretty and not to do their job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Stratford Barnum Avenue Branch at Stratford, CT
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Overall Ratingby Scarlet, Aug. 31, 2013
I went here to open my account years ago and the lady assisting me aggressively pushed a credit card on me which I closed as soon as I got home because I felt so uncomfortable with the whole situation.
About a month ago I decided to close my checking account because I had switched to another bank. I went in on 7/26 and was in and out in 15 mins. The gentleman even refunded me the monthly charge they charged me for that month. On 8/26 I get an email telling me that my account is not just open but in a negative due to the monthly charge. I go back to the same branch and another gentleman takes my info and says that everything will be set. By 8/29 my account was still red and open so I went back to the bank to see what is going on.
Another gentleman assisted me and told me because it will take a little bit to process the refund they are giving me for the monthly charge and the account needs to be in the green before they can close it, to give him a call on 8/30 so that he can close it. I decided to go into the back on 8/30 instead of giving him a call to make sure that everything is done properly. Because he was busy with another customer, one of his colleagues assisted me and informed me that the account is in the process of being closed. So even though I did not call him, he had remembered my issue and took the initiative to solve the problem.
He is the only reason I am giving this location 2 stars instead of 1. You guys need more people like him and less people like the first two gentlemen who apparently you pay to stand there and look pretty and not to do their job.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Stratford Barnum Avenue Branch at Stratford, CT
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Karen Huntoon
Overall Rating
Other Services
by ethanerickson, Aug. 30, 2013
i just received the rudest, most disrespectful treatment
from chase bank vice president karen huntoon
& "relationship banker" keith dron
at the morro bay branch of chase bank.
i have never been treated so unprofessionally in my life! well i have, but not from a bank.
this is a small, wonderful town, and we are better than this.
this is the third time in 3 years that i have been treated rudely at chase and the third time is a charm.
i closed my account and i now do business with community bank on morro bay blvd.
karen and keith need to learn to treat clients with respect.
i am so disappointed with them and with chase.
i know they know better.
every client should be treated the same,
with respect, kindness and a sincere desire to solve problems.
today chase bank let me down in a big way
and they do not deserve my business.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Morro Bay Branch at Morro Bay, CA
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Overall Rating Other Servicesby ethanerickson, Aug. 30, 2013
i just received the rudest, most disrespectful treatment
from chase bank vice president karen huntoon
& "relationship banker" keith dron
at the morro bay branch of chase bank.
i have never been treated so unprofessionally in my life! well i have, but not from a bank.
this is a small, wonderful town, and we are better than this.
this is the third time in 3 years that i have been treated rudely at chase and the third time is a charm.
i closed my account and i now do business with community bank on morro bay blvd.
karen and keith need to learn to treat clients with respect.
i am so disappointed with them and with chase.
i know they know better.
every client should be treated the same,
with respect, kindness and a sincere desire to solve problems.
today chase bank let me down in a big way
and they do not deserve my business.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Morro Bay Branch at Morro Bay, CA
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Avery Ranch Chase
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Interest Rate and Cost
Office Environment & Staff
by sam44, Aug. 30, 2013
The manager at this branch is so rude!! She talks down to you and is very unprofessional! I would advise anyone living in this area to use a different branch!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Avery Ranch & Parmer Ln Bnkg Ctr Brh at Austin, TX
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Overall Rating Interest Rate and Cost Office Environment & Staffby sam44, Aug. 30, 2013
The manager at this branch is so rude!! She talks down to you and is very unprofessional! I would advise anyone living in this area to use a different branch!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Avery Ranch & Parmer Ln Bnkg Ctr Brh at Austin, TX
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by UNSERVED 2013-09-04 15:48:50
is she the thin/tall young lady? works at the teller?
Crestwood KY Chase customer
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DWHSr, Aug. 26, 2013
Longtime customer with this bank, including three refinancings, each time lowering rates. Friendly and helpful staff and OUTSTANDING loan officer.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Crestwood Station Branch at Crestwood, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DWHSr, Aug. 26, 2013
Longtime customer with this bank, including three refinancings, each time lowering rates. Friendly and helpful staff and OUTSTANDING loan officer.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Crestwood Station Branch at Crestwood, KY
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Genuine, amazing service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by ao62112, Aug. 23, 2013
I go to this bank often. Every time I go there, everyone is smiling and eager to help even if I feel like I have a dumb question. They really make you feel like you are not just a customer but part of their Chase family! Emily Popchock was especially helpful! She is such a sweet woman with some great advice!! She recently helped me set up a savings account and explained everything for me clearly! She is just one of the reasons why Chase bank on 16 and John R is the best!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Big Beaver And John R Bkg. Ctr. Bran at Troy, MI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ao62112, Aug. 23, 2013
I go to this bank often. Every time I go there, everyone is smiling and eager to help even if I feel like I have a dumb question. They really make you feel like you are not just a customer but part of their Chase family! Emily Popchock was especially helpful! She is such a sweet woman with some great advice!! She recently helped me set up a savings account and explained everything for me clearly! She is just one of the reasons why Chase bank on 16 and John R is the best!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Big Beaver And John R Bkg. Ctr. Bran at Troy, MI
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