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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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Fair friendly service
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by critic90, Mar. 14, 2014
I stopped in the deposit money into my daughter s account and was told that I had to write a check. I was not happy I just wanted to deposit cash. The teller asked if I wanted to see the manager. I refused. However the teller was so genuine I felt bad then much to my surprise the manager was behind me. She introduced herself and asked me my name. She immediately said sorry and walked me to her office. I was so impressed by her helping me to help my daughter I went back in and a randy helped me. I knew that if they cared that much about helping me help my daughter. I wanted to bank there. I was very pleased.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby critic90, Mar. 14, 2014
I stopped in the deposit money into my daughter s account and was told that I had to write a check. I was not happy I just wanted to deposit cash. The teller asked if I wanted to see the manager. I refused. However the teller was so genuine I felt bad then much to my surprise the manager was behind me. She introduced herself and asked me my name. She immediately said sorry and walked me to her office. I was so impressed by her helping me to help my daughter I went back in and a randy helped me. I knew that if they cared that much about helping me help my daughter. I wanted to bank there. I was very pleased.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by fertado 2014-08-15 13:12:58
Im very moved with the excellent service you received, you deserveve it
A.jones
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by Azxax, Mar. 12, 2014
Pathetic crew under the direction of an idiot captain. The lower rung staff are rude, unhelpful and couldn't care less. Typical example is Mr Pho Bi, yawns in your face " long day today" at 11:30am !!! Gives you wrong information at every step and you leave the premises feeling insulted. Will never go this bank again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Metuchen Branch at Metuchen, NJ
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Azxax, Mar. 12, 2014
Pathetic crew under the direction of an idiot captain. The lower rung staff are rude, unhelpful and couldn't care less. Typical example is Mr Pho Bi, yawns in your face " long day today" at 11:30am !!! Gives you wrong information at every step and you leave the premises feeling insulted. Will never go this bank again.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Metuchen Branch at Metuchen, NJ
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Incompetent Management
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by yankefan, Mar. 12, 2014
The new manager, Jeremy, is completely incompetent. The business and personal bankers do not have the knowledge required of their positions. On the surface, it appears that the manager is happy with the less than stellar performance of such employees. They are unable to handle the simplest transactions, such as providing copies of statements or tax documents. They don't care one iota about the customer and much more interested in defending their little kingdom.
Tim, the investment banker is by far the dumbest bank employee I ever met. He can't even handle routine paperwork. Doubt he has any knowledge about investments. I'd have better luck throwing darts at a stock report than to listen to him. Do not investment one dollar with him.
The only bright spot about this branch are the tellers but their service was enough to stop me from closing my accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rye Branch at Rye, NY
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yankefan, Mar. 12, 2014
The new manager, Jeremy, is completely incompetent. The business and personal bankers do not have the knowledge required of their positions. On the surface, it appears that the manager is happy with the less than stellar performance of such employees. They are unable to handle the simplest transactions, such as providing copies of statements or tax documents. They don't care one iota about the customer and much more interested in defending their little kingdom.
Tim, the investment banker is by far the dumbest bank employee I ever met. He can't even handle routine paperwork. Doubt he has any knowledge about investments. I'd have better luck throwing darts at a stock report than to listen to him. Do not investment one dollar with him.
The only bright spot about this branch are the tellers but their service was enough to stop me from closing my accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rye Branch at Rye, NY
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by bankerboy 2014-03-15 15:27:12
awe man, what happened to the old manager. there was a new guy answered the phone, sounded kinda young and jerky-cocky.
Not Happy
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by ReliablePartners, Mar. 12, 2014
I opened a business account in early December of 2013 that took me over 2 hours after I had already been sitting in the lobby waiting for almost 3 hours. No one approached me during my lobby time to ask if I had been helped. The "expert" business agent that I worked with did not give me my ATM card but rather cut it up when he discovered he forgot. My office is across the street. He didn't call me back for 6 weeks to talk about opening the other 10 accts I opened elsewhere in the meantime. Today I closed everything out.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Redlands Branch at Redlands, CA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby ReliablePartners, Mar. 12, 2014
I opened a business account in early December of 2013 that took me over 2 hours after I had already been sitting in the lobby waiting for almost 3 hours. No one approached me during my lobby time to ask if I had been helped. The "expert" business agent that I worked with did not give me my ATM card but rather cut it up when he discovered he forgot. My office is across the street. He didn't call me back for 6 weeks to talk about opening the other 10 accts I opened elsewhere in the meantime. Today I closed everything out.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Redlands Branch at Redlands, CA
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Customer service
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by Shammy, Mar. 10, 2014
I was in this bank last week with a problem I encountered while traveling. I was helped by a young man who showed excellent customer service skills. This bank helped me out and made my trip enjoyable.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 4470 Northlake Boulevard Branch at Palm Beach Gardens, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Shammy, Mar. 10, 2014
I was in this bank last week with a problem I encountered while traveling. I was helped by a young man who showed excellent customer service skills. This bank helped me out and made my trip enjoyable.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 4470 Northlake Boulevard Branch at Palm Beach Gardens, FL
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Criminals!
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by TeeJay, Mar. 08, 2014
I deposited cash into my account at the drive thru window at the vista lakes branch in Orlando to Michael, the teller. Several hours later my husband tells me I didn't make the deposit which I did. I had my receipt and noticed the last 4 of the account number weren't mine. I called and was on hold forever. I went back to the branch because it was close to 6pm. The bank proceeds to do research. The Asst branch manager Michelle Knight told me that it was deposited into someone else's account and reversed out but does not show it was ever deposited into my account. She had the NERVE to ask me if I was sure the teller didnt give the money back to me? Why would I deposit cash to ask for the same cash back! She said they needed to research this and it might not be resolved today and would make the deposit IF they see there was an error! They were NOT going to deposit the cash into my account. I accused Michael of shenanigans! He would NOT come out to talk to me! It was not until I threatened to call the police that they deposited the money into my account. I am disgusted! I feel like they were trying to covering up for their crooked teller! I am going to tell EVERYONE what happened. Now you can't even trust banks with your money!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista Lakes Branch at Orlando, FL
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby TeeJay, Mar. 08, 2014
I deposited cash into my account at the drive thru window at the vista lakes branch in Orlando to Michael, the teller. Several hours later my husband tells me I didn't make the deposit which I did. I had my receipt and noticed the last 4 of the account number weren't mine. I called and was on hold forever. I went back to the branch because it was close to 6pm. The bank proceeds to do research. The Asst branch manager Michelle Knight told me that it was deposited into someone else's account and reversed out but does not show it was ever deposited into my account. She had the NERVE to ask me if I was sure the teller didnt give the money back to me? Why would I deposit cash to ask for the same cash back! She said they needed to research this and it might not be resolved today and would make the deposit IF they see there was an error! They were NOT going to deposit the cash into my account. I accused Michael of shenanigans! He would NOT come out to talk to me! It was not until I threatened to call the police that they deposited the money into my account. I am disgusted! I feel like they were trying to covering up for their crooked teller! I am going to tell EVERYONE what happened. Now you can't even trust banks with your money!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista Lakes Branch at Orlando, FL
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Slow as.... YOU KNOW
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by Tiredofchasebank, Mar. 05, 2014
The drive through banking takes 30 minutes if your lucky.... You better not be in a hurry bc once your stuck in line you are going to sit there for 30-45 minutes and there are only 2 cars in front of me the whole time. ITS A FREAKIN JOKE at this bank. This is my last day next time I'm switching banks
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Gonzales Banking Center Branch at Gonzales, LA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tiredofchasebank, Mar. 05, 2014
The drive through banking takes 30 minutes if your lucky.... You better not be in a hurry bc once your stuck in line you are going to sit there for 30-45 minutes and there are only 2 cars in front of me the whole time. ITS A FREAKIN JOKE at this bank. This is my last day next time I'm switching banks
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Gonzales Banking Center Branch at Gonzales, LA
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Worst Bank Ever!!!!!!!!!
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by jassyjeffy, Mar. 03, 2014
Laura the branch manager is incompetent. This idiotic bank would not accept a $2,200 cash deposit. Absolute positive idiots!!!! Laura is the queen of idiots.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Independence Branch at Independence, OH
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jassyjeffy, Mar. 03, 2014
Laura the branch manager is incompetent. This idiotic bank would not accept a $2,200 cash deposit. Absolute positive idiots!!!! Laura is the queen of idiots.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Independence Branch at Independence, OH
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Worst bank in the world
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by Becky4561, Mar. 03, 2014
This bank is terrible. Do not come here or you will be waiting for hours. They need to hire more staff. I have stopped going to this bank and I tell everyone I know not to come here because of the bank's poor services.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Midtown Piedmont Ave Branch at Atlanta, GA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Becky4561, Mar. 03, 2014
This bank is terrible. Do not come here or you will be waiting for hours. They need to hire more staff. I have stopped going to this bank and I tell everyone I know not to come here because of the bank's poor services.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Midtown Piedmont Ave Branch at Atlanta, GA
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Mean teller
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by scarymary, Feb. 28, 2014
It pains me to give this review only one star, considering everyone, except for one teller was absolutely wonderful. While waiting in line, I witnessed a toddler playing with the red velvet rope that holds the bar/stands together, forming the line for people to stand in. One of the tellers, a heavy set african-american woman with wavy hair, asked if the little girl belonged to the customer who she was currently helping. When she said that, the little girl's mother, who was sitting in the waiting area, seemed realized that teller didn't want her to play with the rope. She got right up and made her stop. Then, to my surprise, the teller and her customer continued to talk and laugh about it. I'm sure the mother could hear it, because I could hear it, while standing in line. That was very rude and unprofessional. I don't even think that the little girl was being bad. She was just playing with the rope for pete's sake.
* this review was made on JPMorgan Chase Bank, College Park Branch at Indianapolis, IN
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Overall Ratingby scarymary, Feb. 28, 2014
It pains me to give this review only one star, considering everyone, except for one teller was absolutely wonderful. While waiting in line, I witnessed a toddler playing with the red velvet rope that holds the bar/stands together, forming the line for people to stand in. One of the tellers, a heavy set african-american woman with wavy hair, asked if the little girl belonged to the customer who she was currently helping. When she said that, the little girl's mother, who was sitting in the waiting area, seemed realized that teller didn't want her to play with the rope. She got right up and made her stop. Then, to my surprise, the teller and her customer continued to talk and laugh about it. I'm sure the mother could hear it, because I could hear it, while standing in line. That was very rude and unprofessional. I don't even think that the little girl was being bad. She was just playing with the rope for pete's sake.
* this review was made on JPMorgan Chase Bank, College Park Branch at Indianapolis, IN
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Chase has a god complex.
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by Hoffman, Feb. 26, 2014
Every month since April 2013 - Chase on springdale in Jeffersonville, IN has decided for me; when I receive my SSA Automatic Direct Deposits.
Internet Help/messaging and speaking to numerous people there - does no good. Half of them tell me that yes, they know my direct deposit hits on Wednesday but they hold it due to SSA until Thursday.
SSA informs me that they never gave Chase instructions to ever hold my automatic direct deposits.
Despite me giving the bank that paperwork (Benefit award letter) and copies of my payment history - they still refuse to pay me when I supposed to be paid.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Springdale Branch at Jeffersonville, IN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hoffman, Feb. 26, 2014
Every month since April 2013 - Chase on springdale in Jeffersonville, IN has decided for me; when I receive my SSA Automatic Direct Deposits.
Internet Help/messaging and speaking to numerous people there - does no good. Half of them tell me that yes, they know my direct deposit hits on Wednesday but they hold it due to SSA until Thursday.
SSA informs me that they never gave Chase instructions to ever hold my automatic direct deposits.
Despite me giving the bank that paperwork (Benefit award letter) and copies of my payment history - they still refuse to pay me when I supposed to be paid.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Springdale Branch at Jeffersonville, IN
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Helpful and concerned
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by Cash1234, Feb. 21, 2014
So helpful and friendly! I had some questions and concerns about my account and Brian was able to get everything taken care of! Thank you so much!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Financial Center Branch at Boise, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cash1234, Feb. 21, 2014
So helpful and friendly! I had some questions and concerns about my account and Brian was able to get everything taken care of! Thank you so much!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Eastgate Financial Center Branch at Boise, ID
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BANK OF AMIRIKAN
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by GMAIL, Feb. 19, 2014
YAS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Overall Ratingby GMAIL, Feb. 19, 2014
YAS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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Shocked at the lack of privacy for individuals personal information
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by TDbankhereIcome, Feb. 14, 2014
I had the WORST experience at the chase Band located at 58 W Ramapo Rd Garnerville, NY. ( I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them) I went in to get something notarized and waited over 30 minutes. The long wait time was certainly annoying as I sat and listened to Erica talk loudly and incessantly to the couple she was serving but I figured this was their idea of friendly service. What I found absolutely UNACCEPTABLE is the way this couples private information was broadcasted across the bank. I know both of their names, how much money they make jointly, their home address including apartment number, his mother maiden name and the approximate time their cards are due to arrive in the mail .I guess the couple are lucky that I am not a thief because the bank employee would have made my job very easy, if I were one of the bad guys. In this day and age of identity fraud I was absolutely flabbergasted at the unprofessional and dangerous business practices being displayed right in front of me. If they care so little about this couples privacy, how in the world and I supposed to feel safe about how my information is handled?
Erica, the chase employee in question, could tell that I was very annoyed at the situation but it was her believe that my frustration came from having to wait so long. I was fine with letting her believe this was the reason for my frustration until she then curtly told me that if I had called and made an appointment for notary services then I would not have had to wait. I replied that I DID call and if making an appointment ahead of time was such a great idea then perhaps the person on the phone should have informed me of that option. She went on to make a quip about how it was 20 minutes until 6 ( I arrived at 5:15) and that I was lucky that they even had a notary available to help me. I informed her that during my phone call I was assured that a notary would be available until 6:00 on that specific day. So I guess now I am supposed to feel lucky that there was even someone there doing their job?
So the privacy of personal information is obviously NOT a concern (what I witnessed has to be against the policies and procedures of any banking establishment) and I as customer who tried to do her due diligence and called ahead of time is somehow left feeling that I should feel fortunate that she even bothered to help me at all. So why am I banking with this establishment? I have no idea but I know a lot of other banks that would welcome my business. TD bank for example, which is located diagonally across the street. After I left Chase I drove over to TD bank, where my daughter has her account, so that she could count all the change she saved up...a very nice feature that TD bank does for free for its customers. I was met with a smiles from the abundant number of staff members they had working on a Friday evening. I was promptly offered assistance, I never felt rushed and when we left we were thanked for banking with them (what a novel idea!) and even offered some Valentines day chocolates.
The difference in customer service between Chase and TD bank was an eye opening experience. The times they are a changin. I guess when you bank with an establishment for over 15 years they just assume you will never leave....how wrong they are.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Garnerville Branch at Garnerville, NY
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TDbankhereIcome, Feb. 14, 2014
I had the WORST experience at the chase Band located at 58 W Ramapo Rd Garnerville, NY. ( I have to say that the tellers at this branch have ALWAYS been a pleasure to work with and this review is certainly no reflection on them) I went in to get something notarized and waited over 30 minutes. The long wait time was certainly annoying as I sat and listened to Erica talk loudly and incessantly to the couple she was serving but I figured this was their idea of friendly service. What I found absolutely UNACCEPTABLE is the way this couples private information was broadcasted across the bank. I know both of their names, how much money they make jointly, their home address including apartment number, his mother maiden name and the approximate time their cards are due to arrive in the mail .I guess the couple are lucky that I am not a thief because the bank employee would have made my job very easy, if I were one of the bad guys. In this day and age of identity fraud I was absolutely flabbergasted at the unprofessional and dangerous business practices being displayed right in front of me. If they care so little about this couples privacy, how in the world and I supposed to feel safe about how my information is handled?
Erica, the chase employee in question, could tell that I was very annoyed at the situation but it was her believe that my frustration came from having to wait so long. I was fine with letting her believe this was the reason for my frustration until she then curtly told me that if I had called and made an appointment for notary services then I would not have had to wait. I replied that I DID call and if making an appointment ahead of time was such a great idea then perhaps the person on the phone should have informed me of that option. She went on to make a quip about how it was 20 minutes until 6 ( I arrived at 5:15) and that I was lucky that they even had a notary available to help me. I informed her that during my phone call I was assured that a notary would be available until 6:00 on that specific day. So I guess now I am supposed to feel lucky that there was even someone there doing their job?
So the privacy of personal information is obviously NOT a concern (what I witnessed has to be against the policies and procedures of any banking establishment) and I as customer who tried to do her due diligence and called ahead of time is somehow left feeling that I should feel fortunate that she even bothered to help me at all. So why am I banking with this establishment? I have no idea but I know a lot of other banks that would welcome my business. TD bank for example, which is located diagonally across the street. After I left Chase I drove over to TD bank, where my daughter has her account, so that she could count all the change she saved up...a very nice feature that TD bank does for free for its customers. I was met with a smiles from the abundant number of staff members they had working on a Friday evening. I was promptly offered assistance, I never felt rushed and when we left we were thanked for banking with them (what a novel idea!) and even offered some Valentines day chocolates.
The difference in customer service between Chase and TD bank was an eye opening experience. The times they are a changin. I guess when you bank with an establishment for over 15 years they just assume you will never leave....how wrong they are.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Garnerville Branch at Garnerville, NY
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I had problems there with cindy ly as well
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by Keisten, Feb. 12, 2014
Wow I can't believe someone else had issues with this banker. I received several letters with my social security blasted all over them that weren't suppose to be. When I made a complaint about it after about the 3rd time the woman.. Director of chase seatac branch as she called herself fully defended her. I could not believe she defended her sooo strongly for putting peoples social security numbers all over regular paper sent out from chase. Sooo rude I finally came to the conclusion nothing would be done about this so when I saw the review below I can't believe other people had problems with her too & nothing was done.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seatac Branch at Seattle, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Keisten, Feb. 12, 2014
Wow I can't believe someone else had issues with this banker. I received several letters with my social security blasted all over them that weren't suppose to be. When I made a complaint about it after about the 3rd time the woman.. Director of chase seatac branch as she called herself fully defended her. I could not believe she defended her sooo strongly for putting peoples social security numbers all over regular paper sent out from chase. Sooo rude I finally came to the conclusion nothing would be done about this so when I saw the review below I can't believe other people had problems with her too & nothing was done.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seatac Branch at Seattle, WA
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by Keisten 2014-02-12 19:08:05
After 9 years I finally closed my account with chase due to this banker
Employee, Jessica
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by k1234, Feb. 10, 2014
I spoke with a banker named Jessica. Horrible customer service!! She refused to stop talking so that I could ask a question. I literally said several times, "can I ask a question?" Until she pushed me so far I had to tell to get her attention. I'd already made it clear I did not want to do the first option she gave and I told her what I would like to do. She said, "if you would have let me finish, I was going to say you could do that".
Really?!? I called for ONE thing. And she really jerked me around. She actually said I should leave my bank account negative instead of transferring money!!! What?!?
Wow....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridglea Branch at Fort Worth, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby k1234, Feb. 10, 2014
I spoke with a banker named Jessica. Horrible customer service!! She refused to stop talking so that I could ask a question. I literally said several times, "can I ask a question?" Until she pushed me so far I had to tell to get her attention. I'd already made it clear I did not want to do the first option she gave and I told her what I would like to do. She said, "if you would have let me finish, I was going to say you could do that".
Really?!? I called for ONE thing. And she really jerked me around. She actually said I should leave my bank account negative instead of transferring money!!! What?!?
Wow....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridglea Branch at Fort Worth, TX
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible manager
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by Anon45, Feb. 09, 2014
I went to get my quick pay setup at chase and everyone was so nice helpful except the exept the manager , i think her name was like Joey or something , seemed really mean the bankers and even the customers . One of the worst banking experiences I've EVER had. Im even thinking of closing my chase account because of it .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Anon45, Feb. 09, 2014
I went to get my quick pay setup at chase and everyone was so nice helpful except the exept the manager , i think her name was like Joey or something , seemed really mean the bankers and even the customers . One of the worst banking experiences I've EVER had. Im even thinking of closing my chase account because of it .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by truth123 2014-03-14 18:39:31
I have to say when I read this review I was shocked. The staff at champion is amazing. Joey the manager has always made me feel welcome and easy to talk to. When my mom passed away she was so compassionate. When I got fees on my account she helped me out. I would say you should talk to her. She is approachable and caring. I know she would apologize to you if you told her you were unhappy. I don't think you really dealt with her from the sounds of it. So to anyone reading this. That branch is amazing and it's because the manager leads by example. They will take care of you. Go meet her yourself. Joey is loved in the comnunity. She donates her time to those in need. She's the only one there that comes to help when called upon. Go see her.
Justin is the worst employee
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by Lovelylady23, Feb. 08, 2014
Chase is the absolute worst bank I've ever been to. Especially this location. I will be closing an account with them soon. A man named Justin was so unhelpful, rude, tired, and he did not care about me at all. My account wasnt letting me withdraw money I deposited from my check. I went to see what was going on and Justin said he would help me at his desk because he had to verify with the bank the check my employer gave me. So he called the other bank, said unfortunately we cant give you your money, didnt say why and when I asked he said hes not allowed to tell me. Long story short. I went to another chase bank and they helped.me but I should be able to do what I want with my money and not have to verify with my employer and call chase bank with my employer on the phone to tell them yes its a real check. So chase bank is holding money and they hire people like Justin who are rude and unhelpful. He also said snarky comments to.me like "youve had problems in the past with withdrawing from your savings so im just letting u know u shouldn't do that anymore because there will be a 5 dollar fee". I hate chase. They dont care about you. Just their money.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rockford North Main Branch at Rockford, IL
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lovelylady23, Feb. 08, 2014
Chase is the absolute worst bank I've ever been to. Especially this location. I will be closing an account with them soon. A man named Justin was so unhelpful, rude, tired, and he did not care about me at all. My account wasnt letting me withdraw money I deposited from my check. I went to see what was going on and Justin said he would help me at his desk because he had to verify with the bank the check my employer gave me. So he called the other bank, said unfortunately we cant give you your money, didnt say why and when I asked he said hes not allowed to tell me. Long story short. I went to another chase bank and they helped.me but I should be able to do what I want with my money and not have to verify with my employer and call chase bank with my employer on the phone to tell them yes its a real check. So chase bank is holding money and they hire people like Justin who are rude and unhelpful. He also said snarky comments to.me like "youve had problems in the past with withdrawing from your savings so im just letting u know u shouldn't do that anymore because there will be a 5 dollar fee". I hate chase. They dont care about you. Just their money.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Rockford North Main Branch at Rockford, IL
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Chase needs to pay attention
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by iamfred2, Feb. 08, 2014
My husband and I had a joint account for several years. In June 2013, I took his name off my account and he opened his own account. Unfortunately, I still had checks with his name printed on them. He took one of them and took out a payday loan. He didnt pay the loan so the check was sent to the bank. THEY ACCEPTED IT!!! Even though his name is on the check, he is NOT a signor on the account anymore. Since when is it legal to take a check from someone who is not a signor on the account?? I called Chase to straighten this out and all they did was take the fee off my account. So now I'm stuck paying this check that I didnt write or authorize because the Chase employees dont do their jobs. Nice. I AM SWITCHING BANKS TOMORROW.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Griffith Branch at Griffith, IN
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby iamfred2, Feb. 08, 2014
My husband and I had a joint account for several years. In June 2013, I took his name off my account and he opened his own account. Unfortunately, I still had checks with his name printed on them. He took one of them and took out a payday loan. He didnt pay the loan so the check was sent to the bank. THEY ACCEPTED IT!!! Even though his name is on the check, he is NOT a signor on the account anymore. Since when is it legal to take a check from someone who is not a signor on the account?? I called Chase to straighten this out and all they did was take the fee off my account. So now I'm stuck paying this check that I didnt write or authorize because the Chase employees dont do their jobs. Nice. I AM SWITCHING BANKS TOMORROW.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ridge Griffith Branch at Griffith, IN
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Awsome
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by lovewcj, Feb. 02, 2014
Best people i ever met. Love how they are their with a smile on their face and quick to assist u very friendly. If I'm not approved for something is because of me not them .good job i will stay with this bank
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Bristol Branch at Bristol, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby lovewcj, Feb. 02, 2014
Best people i ever met. Love how they are their with a smile on their face and quick to assist u very friendly. If I'm not approved for something is because of me not them .good job i will stay with this bank
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Bristol Branch at Bristol, WI
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by k1234 2014-02-10 14:02:41
If you've had them less than 6 months, just give it time...
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