Fulton Bank, Review

No notary services
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by Cestuique, Oct. 21, 2023

Opened new checking account and went back to notarize trust documents. The assistant manager said that she couldn't do it and was more concerned about what was in the documents as not to be called in the event of legal proceedings. She told me the banks policy is only notarizing banking documents. Now I have to go spend $40 at the UPS STORE for notary services. I would have NEVER opened an account here had I known this!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, GALLOWAY BRANCH at Absecon, NJ
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Account Closing
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by FTball, Dec. 13, 2022

Went into the branch in Herndon VA to close my accounts a few days ago and the manager gave me a hard time, talking in circles about closing my accounts. Then proceeded to one of the employees to close my accounts and became loud and raising her voice at the employees. I find this very uncomfortable and unprofessional.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, TRINDLE ROAD BRANCH at Camp Hill, PA
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Super to have a bank that’s never open
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by Greenchevy1995, Oct. 29, 2022

This place is always closed the drive through doesn’t leave enough room for my truck to drive through. So I have to block all the lanes then walk to the atm. Why have a location there if it’s never open? Says by appointment only. I can’t deposit and do other transactions from a atm. Seriously considering making an appointment so I can close my account and take my money and business elsewhere. Moved to Glen rock and thought that would be great to still keep Fulton. Apparently not. Very dissatisfied.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Shrewsbury Branch at Shrewsbury, PA
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when a manager has no social skills, fultons what you get
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by chrissyl557, Apr. 01, 2019

i have been a member for almost 2 decades plus my parents were as well, all of a sudden I have to show id, which is fine however my gripe is why is it just me, while others can go in and withdraw money from their own accounts? the branch manager, I even predate as a member of fulton bank. all I wanted was an answer as to why in which he was loud, nasty and extremely rude for no reason other then looking like a fool, do yourself a favor stay away from fulton bank. this is how a branch manager acts and fulton allows it???? unprofessional and absolutely ignorant of internal issues within the Denver, pa branch-- never in my 20 plus years have I ever had to show id??? we all know its because I look half my age and its discrimination-- get over yourself steve you work at a bank, not the white house, I worked in health care for years and never spoke to anyone the way you talked to me as a customer/member

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Cocalico Branch at Denver, PA
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Small Business Owner
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by RitaC, Aug. 30, 2018

I have only been with Fulton Bank for 3 months, and I will be switching to another bank because of their terrible customer service.  No one seems to know what they're doing--from the tellers all the way up to the district manager.  This bank is very poorly run.  Whenever I gave them a suggestion for improving their services, they shrugged their shoulders!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, Kennett Square Branch at Kennett Square, PA
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Bad Experience
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by dcarvl54, Jun. 07, 2016

Been a Fulton bank customer for over 25 years and never had such a terrible experience until i came into the Fulton bank in Herndon to close a couple of IRA's, not knowing it would be such a long drawn out ordeal. The branch manager Nicole who assisted was not confident and became nervous, she didn't know how to close our accounts. After several phone calls to several Bank departments, non stop talking and over an hour later she was able to close it NOT. We had to make several trips back to the bank because the wrong form was filled out and the calculations were incorrect. The Bank Manager needs to be more confident and more trained on IRA procedures. I have visited this branch on a few occasions and the other employees have always been very helpful and courteous. i would give them a four rating.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Herndon Branch at Herndon, VA
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Very frustrated!!!!!
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by Lortz, Feb. 09, 2015

I had my account for more than 2 years and today I had to close it because the staff was not able at 5:50 p.m. to help me out with a deposit. Finally an unprofessional lady (Dayana) with NO CUSTOMERS SERVICES at all was "trying" to take care of my deposit with her mad face because one of the staff asked her to do it; she answered him with a “thank you” with a mad voice. The staff needs to know that if they close at 6:00 p.m. they need to be prepared to receive customers at 5:59 p.m. (The doors were open). I will NOT recommend this branch to anyone else. I hope the person who is in charge to give this message take her to customers services classes because she won’t be worth it for the branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Manor Shopping Center Branch at Lancaster, PA
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Needs to get with the times
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by vhcrna, Dec. 10, 2014

Left Wells Fargo to switch to Fulton Bank. Very disappointed. Many features for ATM and online banking that I was used to was not offered through Fulton. Spoke with manager Terry and he had me fill out a form requesting these updates. Said he would pass it on & someone would call me. No one ever called. I called him about 2 wks. later & he was surprised no one called me and assured someone would call. No one has called. When using ATM, accts. are only named checking and savings and I don't know which account is which. Wells Fargo let me nickname my accts. so I knew exactly which account I was accessing. Can't put a memo on your transfers on the mobile app. Wells Fargo had a space for a memo so I could write what the transfer was for. Very convenient when you're making regular transfers. Went to transfer money from joint savings to my husbands money market acct. I did not know the acct. number, just that it was a money market acct.  the tellers couldn't tell which was his money mrkt. acct. it was quite the to-do. Later, when three tellers finally figured it out, they said I had the wrong number, yet the last 4 numbers of the acct. I had was the same 4 numbers of that acct. ?!? They need to get up to speed with technology. Oh and you can't deposit checks without an envelope in their ATMs... Come ON people...what are we waiting for? Fulton Bank is back in the dark ages. I wished I would have checked these things before I switched all our automatic bill pays. I am looking for another bank (not Wells Fargo) that can offer me similar things that WF has. Ane at least I know what research to do before just automatically switching.  Good luck, but I am VERY disappointed with what they have and with their customer service.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Lititz South Branch at Lititz, PA
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Bad manager
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by bink, Nov. 27, 2013

Brad Kline HAS to be the worst most unhelpful manager I've ever met. Cancelling my account & sticking to Wells Fargo!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, Cape Horn Branch at Red Lion, PA
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Terrible service
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by bink, Nov. 27, 2013

People at this bank are so utterly rude and unhelpful, especially the manager. Cancelling my account & sticking to Wells Fargo!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, Cape Horn Branch at Red Lion, PA
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Branch
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by bigdog, Sep. 30, 2013

You cannot get a return phone call leaving message after message. Have been with this bank for four years. I am ready to pull the plug and move to another bank there is not a chance the customer service could be worse. I guess sooner or later upper management will open their eyes and recognize its much easier to keep an existing customer than go out and recruit new customers. Oh well!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, Hanbury Village Branch at Chesapeake, VA
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Annoyed customer
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by welhoff, Jun. 03, 2013

I have been trying to work with Fulton Bank for 6 + months now as they have a retirement fund of mine that was dumped there after I left a job. I have requested for it to be rolled over into another account and went in several months ago to complete the paperwork for the roll over to occur. Still, the money sits with them. The fact that it's not moving is not as troubling as their attitude and tone about completing the task. It's obvious that I am bugging them when I call. They promise to call back and never do. So frustrating!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Mcgovern Avenue Branch at Lancaster, PA
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NASTY TELLERS!!!!
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by mrmack, Feb. 03, 2013

they have the rudest all woman staff ever, especially the older weman there one in paticular name lisa in her 50s. they make fun of and talk nasty and gossip about customers. just ridiculous, changed to blue ball. i advised blue ball of the trouble with fulton and they thought it was a disgrace. they should be worried about keeping a job then ridiculing people, low class staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Cocalico Branch at Denver, PA
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Predatory Bank: Preys on poor customers
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by FULTONpreysOnPoor, Oct. 03, 2011

FULTOB BANK has repeatedly come up with dishonest, unethical ways to extract money from low and fixed income customers. A recent $2 imaging charge for checks has become close to $50 charged to my account. They overdrew my account near the end of the month when they know poor customers funds are low, falsely claimed they had notified me the charge was due, and told me I should read my statement more closely when I objected to their predatory maneuvering targeting poor clients. After my tax dollars bailed the banks out, they now are profiting by kicking those most suffering in this economy while we are down. Disgusting, shamelessly shameful, cold and deceptive. On tope of all this, I have never received any checks after requesting them 3 times. Now, I am being charged for "imaging" on these non-existant checks. AND I have signed a document stating that no charges can be applied to my account unless enough funds are in it to cover them. I can deal with a $2 charge. But I have trouble with lies on top of lies on top of lies, and then being told it is my fault $2 has become $50 in less than a week. I am a spinal cord victim, now I am being preyed upon by Terry in Harrisburg and her corporate overlings that design these schemes to intimidate and take advantage of anyone who runs out of cash near the end of the month. I am sure they sleep very well at night on the big fluffy beds WE ARE PAYING FOR. What would these poor babies do if they actually had to work like I did to pay for my disability benefits? Disgusting theives. [and they tell me this will make switching to another bank hard for me because it will damage my credit report. The sleaze-balls got me again! They have spent their working hours figuring out every angle, it seems. ] Professional white collar criminals...with impunity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fulton Bank, Downtown Harrisburg Branch at Harrisburg, PA
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Medical
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by Troy, May. 31, 2011

Where are the employees?  I came into the bank to make a deposit and saw 2 tellers. One was helping a customer and the other was on the cellphone. Finally called me over. Simple deposit was made into a 5 minute ordeal. What ever happened to customer service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Elden Street Branch at Herndon, VA
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