Frost Bank, Review

Frost Insurance business arm is inept.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HOUTXN, Oct. 25, 2018

We've banked with Frost bank for 8 years and loved them and their service.  Banking was a breeze.  We bought all of our insurance through them, homeowners, flood, umbrella, car - and that is when the trouble started. I don't know that they are intentionally misleading, but they certainly don't service what they sell - and their capability levels are low; definitely a bank trying to do insurance work.  So disappointed in their customer service and capabilities this last round, that we've decided to leave -and take our banking money with us.  Too bad. They should stick to banking and regain their reputation for excellent customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Frost Bank, Bellaire Branch at Bellaire, TX
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment