Frost Bank, Review
Frost Bank, Review
Average rating
based on 4 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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3 Star Review
Frost Insurance business arm is inept.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HOUTXN, Oct. 25, 2018
We've banked with Frost bank for 8 years and loved them and their service. Banking was a breeze. We bought all of our insurance through them, homeowners, flood, umbrella, car - and that is when the trouble started. I don't know that they are intentionally misleading, but they certainly don't service what they sell - and their capability levels are low; definitely a bank trying to do insurance work. So disappointed in their customer service and capabilities this last round, that we've decided to leave -and take our banking money with us. Too bad. They should stick to banking and regain their reputation for excellent customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Frost Bank, Bellaire Branch at Bellaire, TX
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HOUTXN, Oct. 25, 2018
We've banked with Frost bank for 8 years and loved them and their service. Banking was a breeze. We bought all of our insurance through them, homeowners, flood, umbrella, car - and that is when the trouble started. I don't know that they are intentionally misleading, but they certainly don't service what they sell - and their capability levels are low; definitely a bank trying to do insurance work. So disappointed in their customer service and capabilities this last round, that we've decided to leave -and take our banking money with us. Too bad. They should stick to banking and regain their reputation for excellent customer service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Frost Bank, Bellaire Branch at Bellaire, TX
Was this review helpful to you? Yes, No Report Abuse
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