First Hawaiian Bank, Review

First Hawaiian Bank, Review

Average rating based on 4 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
2
4 star:
0
3 star:
0
2 star:
0
1 star:
2
Great service, very helpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by almitsi, Dec. 13, 2016

I have had a bank account at this branch for over 10 years and I have always found the service to be super helpful.  Recently I was arranging a wire transfer and the branch manager, Aaron, personally helped me.  That is the sign of a great bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Hawaiian Bank, Lanai Branch at Lanai City, HI
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Great Service and Friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AlohaGman, Nov. 24, 2016

Great Branch. Staff have worked there a long time, so must be good management and ohana. I'm always greeted with a smile. And even though I'm only in branch every year or so, many remember me, especially Sybil- she's awesome. Great service, great staff, mahalo. Gerrit

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Hawaiian Bank, Koloa Branch at Koloa, HI
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disapointed customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steve1126, Apr. 06, 2015

I've been a customer of First Hawaiian,for 2 yrs my branch is Kamuela,I love First Hawaiian,I'm writing only about the Kamuela branch,I have a checking account,I never bounced a check or anything else that would be considered negative,Friday April third I received a a large check and I went to deposit it,and asked if I can get a portion of it ,I know that they put a hold on it,especially it was a out of state check,they wouldn't eveen consider it,not even a single dollar,I went to the mall Hilo side and went to the new fhb in the mall parking lot I went in and was greeted with a big Aloha,I gave them the check not even a minute later,they acknowledge and said that they would be able to give me a the amount that i requested,I was delighted I needed the money for for my security deposit for the new place that I moved into, it's weird that the bank that I originally opened my account denies me a penny,and then the other branh that didn't know me did,Happy Easter Waikea,and a Big boo to you Kamuela,



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Hawaiian Bank, Kamuela Branch at Kamuela, HI
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by Kuuipo777 2016-02-06 00:34:26
I deposited a government payroll check drawn off of First Hawaiian's own bank and they would not release a dime and put a hold on it. I've deposited these same checks before too. The associate was rude and dismissive. No Aloha at this branch on Bishop.
Mr. Wiser
Overall Rating
Office Environment & Staff
by KamaainaBill, Sep. 03, 2014

The female bank clerk was the rudest employee I've come across in years. When I asked for a rating form she refused. When I asked to speak to a supervisor, she took 15 minutes before coming out of the back office with the female supervisor. She was almost as bad. I closed my account the next day. First Hawaiian Bank has NO Aloha.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hawaiian Bank, Makiki Branch at Honolulu, HI
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by janek3088 2015-10-14 15:41:46
I guess you must've had the same teller I had.  RUDE, RUDE, RUDE. Thought she was hired because she was good.  However, that was not the case.  The checks I ordered had my name misspelled & another typo in my address (which btw was the same address I've had for 25 years).  I went into the branch to set things right.  Spoke w/ the manager after the teller told me they were going to charge me for a 2nd set of checks and the manager assured me I would not be charged.  Well,  that was 6 months ago.  STILL WAITING FOR MY CHECKS!!!!!

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