Fifth Third Bank, Willis Tower

Name:Fifth Third Bank, Willis Tower
Full Service Brick and Mortar Office
Review:144 client reviews
Location:244 S.Franlin, Suite L1-21
Chicago, IL 60606

Cook County
View Other Branches
 
Phone:312-756-5400
FDIC Cert:#6672
Established:1894-06-01


The Bank

Name:Fifth Third Bank
Concentration:Commercial Lending Specialization
Established:1865-01-01
FDIC Insurance:1934-01-01
Holden By:Fifth Third Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1106, view all, view on map
Website:https://www.53.com
Total Assets:$205,489,635,000
Total Deposits:$167,823,270,000
Total Equity Capital:$24,358,955,000
Total Domestic Office Deposits:$167,710,560,000
Net Income:$706,867,000
Quarterly Net Income:$706,867,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

144 client reviews of Fifth Third Bank scored 2.5 out of 5.

Lost HELOC Transaction
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
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Lost HELOC Transaction
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
Was this review helpful to you? Yes, No   Report Abuse

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All Reviews...

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