Fifth Third Bank, Spring Hill Branch

Name:Fifth Third Bank, Spring Hill Branch
Full Service Brick and Mortar Office
Review:145 client reviews
Location:3008 Belshire Village Drive
Spring Hill, TN 37174

Maury County
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FDIC Cert:#6672

The Bank

Name:Fifth Third Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Fifth Third Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1090, view all, view on map
Total Assets:$205,546,136,000
Total Deposits:$166,753,712,000
Total Equity Capital:$20,364,631,000
Total Domestic Office Deposits:$166,576,958,000
Net Income:$1,145,114,000
Quarterly Net Income:$588,532,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%

Client Review

145 client reviews of Fifth Third Bank scored 2.5 out of 5.

Always Have Had A Great Experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by anthropic, Feb. 21, 2014

I rarely write reviews, but felt obligated to after my experience today versus the average reviews I've seen here.  It might be that my services and requests are 'simple', but overall, this branch has time and again represented themselves the way I'd expect a company to act.  Today, I'd noticed I was getting service charges all of a sudden for my Est. checking account.  Going over the requirements to have the fees waived, I found there'd been a mistake.  Partly on me and partly on them.  I've an auto loan through them.  My wife is also on the account, but was never 'linked' to the auto loan.  Chad, the rep I spoke with, quickly linked my wife to the account, returned the service charges to my account, made sure the fees would continue to be waived (so long as I met requirements), and was onto the next thing in a matter of minutes.  I've been to this branch too many times to keep up with, and have never had an experience like that of most of the other reviews.  I've never walked out of there thinking, "I can't wait to write a review to let others know how bad this place is."  The staff has always been accommodating, friendly, and has never brushed me off.  I really don't understand the poor ratings this branch has received, but again, my requests are usually trivial and easy to handle I'd suppose.  
tl;dr : the staff is friendly and knowledgeable.  The bad reviews this branch has is rubbish.  It's a great branch probably getting bad reviews from individuals not good with their money, but great at griping about it on the web.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Spring Hill Branch at Spring Hill, TN
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