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Customers Bank, Review
Customers Bank, Review
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Great service!
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by 4HappyCustomer4Live, Aug. 01, 2018
Love this bank, have been with them for years! They are friendly and helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Ryebrook Branch at Port Chester, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 4HappyCustomer4Live, Aug. 01, 2018
Love this bank, have been with them for years! They are friendly and helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Ryebrook Branch at Port Chester, NY
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STAY AWAY!
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by RichardD, Apr. 05, 2023
Customers Bank's management team is HORRIBLE! we left a large bank to receive a better relationship and boy were we wrong! This bank lacks service and their upper management treat you like you are a moron. We did not go back to a large bank but we did find a terrific regional bank that treat us the way we treat them, with respect. If you are still banking at Customers, move your accounts, its worth the aggravation!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RichardD, Apr. 05, 2023
Customers Bank's management team is HORRIBLE! we left a large bank to receive a better relationship and boy were we wrong! This bank lacks service and their upper management treat you like you are a moron. We did not go back to a large bank but we did find a terrific regional bank that treat us the way we treat them, with respect. If you are still banking at Customers, move your accounts, its worth the aggravation!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Horrible resolution department
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by Quinlanhensler, Dec. 16, 2018
Willing to provide a better review after laims are resolved ive been put through the ringer with unauthorized transaction. That they continue to hold for a ten day wait period. Even though i reported transactions asap. I even fild claim with FDIC AND CREDIT BEAREAS. And a identity theft claim. When you call you call over seas and they are programmed. Nothing ever gets solved until they the investigations department who u can't talk to they are in reachable which is highly sketchy. The ones in charge of my account are unreachable? Scary!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Quinlanhensler, Dec. 16, 2018
Willing to provide a better review after laims are resolved ive been put through the ringer with unauthorized transaction. That they continue to hold for a ten day wait period. Even though i reported transactions asap. I even fild claim with FDIC AND CREDIT BEAREAS. And a identity theft claim. When you call you call over seas and they are programmed. Nothing ever gets solved until they the investigations department who u can't talk to they are in reachable which is highly sketchy. The ones in charge of my account are unreachable? Scary!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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customers bank in wyomissing, Pa
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by anobitthedust, Sep. 01, 2012
The people their are not as friendly as before. When it was berkshire bank it felt like family. They also had great hours for my family and I. Now the hours just plain suck or shall I say bankers hours. Four of my family members closed their accounts and I am next. Thanks for nothing ill just open up another account somewhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Wyomissing Branch at Reading, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby anobitthedust, Sep. 01, 2012
The people their are not as friendly as before. When it was berkshire bank it felt like family. They also had great hours for my family and I. Now the hours just plain suck or shall I say bankers hours. Four of my family members closed their accounts and I am next. Thanks for nothing ill just open up another account somewhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Wyomissing Branch at Reading, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customers Bank is TERRIBLE
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by jguils, Mar. 09, 2012
Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Customers Bank, Port Chester Branch at Port Chester, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jguils, Mar. 09, 2012
Customers Bank is not flexible. They are not a good bank to do business with. They are very arrogant and their management team is the worst management I have ever worked with. Larger Banks have much better management and after dealing with Banks for twenty years I would say this bank will go out of business similar to USABank because their management is not that good. I would NOT recommend anyone do any kind of business with this bank. TBWHIAMFCS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Customers Bank, Port Chester Branch at Port Chester, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Professional
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by Noname123, Mar. 05, 2012
We currently are working with customers bank on some items. Been working with USABank(before they went out of business and purchased by Customers Bank) and now Customers Bank for five years. We currently rate them very average and will decide to rate them higher with a nice review in the next thirty days or much lower. It all depends if they act in a very professional manner or not in thirty days. I am sure you all would like to know how they treat loyal customers with regards to a subject that has national attention. Stay tuned.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Port Chester Branch at Port Chester, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Noname123, Mar. 05, 2012
We currently are working with customers bank on some items. Been working with USABank(before they went out of business and purchased by Customers Bank) and now Customers Bank for five years. We currently rate them very average and will decide to rate them higher with a nice review in the next thirty days or much lower. It all depends if they act in a very professional manner or not in thirty days. I am sure you all would like to know how they treat loyal customers with regards to a subject that has national attention. Stay tuned.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Port Chester Branch at Port Chester, NY
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by RichardD 2023-04-05 11:25:32
Customer's Bank management team is TERRIBLE! I have switched banks and gone with another bank that is so refreshing! Customers Bank is archaic in their customer service, if you are looking for service, stay away!
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