Comerica Bank, West-Allen Branch

Name:Comerica Bank, West-Allen Branch
Full Service Brick and Mortar Office
Review:59 client reviews
Location:23120 Allen Road
Trenton, MI 48183

Wayne County
View Other Branches
 
Phone:734-675-3550
FDIC Cert:#983
Established:2001-12-17


The Bank

Name:Comerica Bank
Concentration:Commercial Lending Specialization
Established:1849-03-05
FDIC Insurance:1934-01-01
Holden By:Comerica Incorporated
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:441, view all, view on map
Website:www.comerica.com
Total Assets:$71,529,062,000
Total Deposits:$58,028,400,000
Total Equity Capital:$7,400,224,000
Total Domestic Office Deposits:$57,480,022,000
Net Income:$906,815,000
Quarterly Net Income:$316,206,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:16%
Quarterly Return on Equity:17%
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Client Review

59 client reviews of Comerica Bank scored 2.5 out of 5.

Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bekind000, Nov. 29, 2018

I am sorry to say that the customer service at this bank in more then one location it disappoiting I have banked in a few different state as far as customer service at this bank and I have been verbally abused and threatened to not provide me service in addition to that my appearance has been commented on in a very inappropriate way.  There is a line of respect that has been crossed and providing customer service is clearly not a priority.  I came to this bank for what I hoped would be a great small banking experience but it has been very qestionable in the last few years as I have been yelled at by bank tellers who have then refused me service.  As I am someone who is levelheaded I then had to suck up to this employee to get them to do their job. Various rude comments have been made over the years to me which left me with the impression that said employees might even be jealous of my life???   The staff at this banking institution should be retrained on customer service and lean what proper business eddicut is.  Just because you see a customer year after year this doesn’t give any staff member the right to assume that an customer is there friend who that can talk to in any way they see fit. I am beyond disappointed with the customer service and that when asked to do a task act like they are doing you a favor when it is their job to serve respectfully-   That’s all I ask is to keep things polite and respectful-  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Boca Raton Branch at Boca Raton, FL
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Incompetent facility
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Anonymous9, Mar. 09, 2018

Since new management this bank has become horrible always pending transactions it takes days for transactions to be complete so your “available” balance is meaningless and they are ridiculous with overdraft fees I talked with them to make sure everything is sorted and put money in my account so I will not have any late fees to wake up the next morning with $200+ in overdraft fees the place Is a joke they accused me of trying to play “catch up” when I would gladly put more money in the bank but since they told me I would be fine If I didn’t use my debit which I didn’t I left but somehow they still messed up and I end up getting overdraft fees for them constantly trying to deduct their overdraft fees before I put money in it’s crazy they just try to gouge you for as much money as they possibly can and in my opinion it’s theft honestly how can they charge $200 of overdraft fees on overdraft fees within 24 hours

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Comerica Bank, Fourteen Mile Road-Hayes Branch at Warren, MI
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by Lowiss 2018-06-21 18:37:06
I agree with this customer 1000%. Crooks! My Account was a direct deposit specifically to avoid fees. My savings was also charged fees it was a Money Market account with interest rate of 1%. Without my approval they would transfer funds from the MM SAVINGS into my checking to cover unauthorized transactions. Then I try to pay auto insurance by phone they wouldnt approve the release of funds.
Comerica Bank is a refreshing oasis in a desert of impersonal banks.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JOKO, Sep. 15, 2016

After dealing with several well known banks in the area, my husband and I found the personalized service and general pleasant business atmosphere at Comerica to be a refreshing change.  The staff at the counter are efficient, accurate and pleasant.  The Manager and her staff are helpful, knowledgeable, and always eager to help and provide assistance.  We are thankful to have this bank and these people handling our banking affairs.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Comerica Bank, Windermere-1960 Branch at Houston, TX
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