Bank of America, WEST ROAD BRANCH
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306 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3845, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,418,508,000,000 |
| Total Deposits: | $2,042,255,000,000 |
| Total Equity Capital: | $225,449,000,000 |
| Total Domestic Office Deposits: | $1,929,333,000,000 |
| Net Income: | $27,414,000,000 |
| Quarterly Net Income: | $8,241,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 15% |
| More... | |
Client Review
306 client reviews of Bank of America scored 2 out of 5.
fantastic
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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1 bank teller at front counter, Friday afternoon 3:30 pm!
Overall Rating
Office Environment & Staff
Waiting Time
by Youhavetobekiddingme, Jun. 18, 2021
I went to this bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a “cheerleader” to us in line, making small talk, asking his our day was. For a National bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Overall Rating Office Environment & Staff Waiting Timeby Youhavetobekiddingme, Jun. 18, 2021
I went to this bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a “cheerleader” to us in line, making small talk, asking his our day was. For a National bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Client
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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