Citizens Bank, Review

Citizens Bank, Review

Average rating stars based on 37 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
12
4 star:
2
3 star:
0
2 star:
3
1 star:
20
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Looking for a new bank
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Lostme, Sep. 29, 2014

Customer for 20 years - treated like a criminal for trying to deposit an English check.  Funny - I thought them being a UK owned bank, it would have been no problem.

Insulted, straight from their director's office.  Took 7 days to verify money that I was able to verify leaving the account in 24 hours.

Once one of the best - now, just your typical bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Pawtuxet Branch at Providence, RI
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The most unprofessional bank/bankers
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Disbelief, Sep. 22, 2023

Yesterday I went to check my bank account at the ATM. My wife and I had deposited $5,000 the day before. My account had been deactivated. When I called the branch manager, Stacey Taylor, she proceeded to tell me in a condescending, loud, and rude tone that the check we deposited "did not jibe with Citizen Banks standards" and that they were going to hold the check and suspend that my account would be deactivated for the duration. When I walked in to confront her about the absurdity of Citizen Bank holding my money hostage, she made a loud announcement in the same nasty tone "You only have a couple hundred dollars in the account anyway..." She then turned and walked into her office and slammed the door behind her.
Here's the rub - when my wife and I called our regular bank, Wells Fargo, to explain what happened, they were baffled. The manager informed us that Citizen Bank was not "holding" the check. They had cashed the check.
We are lodging a formal complaint with the FDIC.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, MYSTIC BRANCH at Mystic, CT
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Bad Manager = Bad Banking
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Sunny29, Apr. 28, 2023

I made an appointment to meet with the bank manager given a large amount of money was going to be invested at this bank location at 66 West Main St. Webster NY 14580. The manager was very arrogant, spoke in an aggressive manner and acted as if I was wasting his time. It made me very uncomfortable so I contacted a different staff member on another day to ask questions and heard her ask a colleague the question, and when she transferred my call, it ended up being the same manager unfortunately! He spoke again with his condescending tone questioning me why I called after he already met with me rather than trying to answer my banking questions?!! Not only extremely unprofessional, but really has some anger issues —very rude! Will never bank there again and he should be fired. I am sure he is driving customers away!!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, WEBSTER BRANCH at Webster, NY
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NO CUSTOMER SERVICE
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ApexTuning, Mar. 02, 2023

As a business owner , I am extremely displeased with how Citizens run their operations. My account has been supposedly suspended due to fraudulent activity. So I figured okay , I’ll just call them & verify theirs no fraud activity. NOBODY ANSWERED THE PHONE. I stayed on hold sitting in the parking lot for 2 hours till I finally had enough. So that being said how can I pay my employees if I can’t pull any funds from my account? I most certainly will not be referring this bank to ANYONE on that matter unless you want your accounts locked up.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Citizens Bank, MAPLE SHADE BRANCH at Maple Shade, NJ
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Wouldn't use them definitely not the ATM
 1star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by DPSR, Feb. 14, 2023

I deposited 1000 dollars cash into their ATM for my checking account. The account did not receive this. The ATM said error but it won't return my cash. The bank manager was powerless and careless. The employee Bill was nice enough to help out. No money could be returned to me tho. Still has not been. I filed a police report.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, HADDON HEIGHTS BRANCH at Haddon Heights, NJ
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Excellent banking location
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MikeRambo, Jul. 17, 2022

The reason why I love this branch is because I've been banking here since it opened as Mellon PSFS back in 1999.  They are asking if I need to open another account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Bensalem Acme Branch at Bensalem, PA
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Worst customer service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by MariaD, May. 03, 2021

I cringe when I have to go to this branch of Citizens Bank.  I like Citizens Bank it is this branch (Concordville) with very poor customer service.  I have seen the employees in this branch speak very poorly to customers.  I have waited countless times at the drive through window for ten minutes or more and when they do come to the window they say that they are busy with other customers but on one particular time I saw them talking to each other for that ten minutes.  I do not go to that branch if I can help it.  The Kennett Square branch is the best!!! Always helpful and speedy on getting me through the drive through in a timely manner.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Concordville Branch at Glen Mills, PA
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New Management Is Horrible
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Kalisidragon, Nov. 29, 2019

So sad ... I have been going here for over 10 years,I've seen many managers come & go, I loved them all & was always treated very well, today there was a new manager & he was horrific & treated me extremely poorly, I have never in my life seen such arrogance. At this point I will never go back to this location as long as he is management, I will find another branch or find a different bank entirely, it's a shame

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Amesbury Stop & Shop Branch at Amesbury, MA
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Regional manager
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by 4evayoung, Aug. 04, 2019

Exceptional customer service from Eddie thumbs up! by far one of the best employee that I have had encountered  at this branch. The manager not so much. Eddie brightens up the branch his welcoming smile and charismatic personality always is welcoming and he is so very helpful. This branch gets my 5 stars because of this employee.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Westfield Stop & Shop Branch at Westfield, MA
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No customer service and insulted even after proof.
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by mpaulers, Jun. 17, 2018

The bank manager Belinda has no customer service skills and no knowledge of her own banks procedure though Belinda kept telling us the so called bank policy and basically telling us what we were telling her regarding a claim wasn't true even after Belinda heard a recorded conversation between us and the claims department at Citizens bank who said the complete opposite then what Belinda was telling us. The branch use to be great , they made changes with people, procedure and now it's very bad. Long wait times, no drive through, bad customer service and no care about issues regarding your account all Belinda was telling us  to call the banks toll free number which we already did and the toll free number advised us to go into our local branch, Belinda didn't even care enough to look at our account. We had such a bad experience we are closing both accounts and our extended family together are closing another three for a total of five accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Mentor-On-the-lake Branch at Mentor, OH
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by Spooky214 2023-03-07 10:04:42
Citizens Home Office is horrible. They can’t even give you the right information. Their story constantly changes. They need a Federal Investigation.
Citizens Bank Review
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DaveZ, Mar. 27, 2017

The people at the Panorama Trail Citizens Bank branch in Penfield, New York are exceptional. They are all so personable, and I never feel like just another customer. They treat me as a good friend and neighbor. And Linda couldn't be nicer. When my girlfriend passed away in July of 2016, her kind words to me meant so much. Thanks Linda.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Panorama Plaza at Rochester, NY
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New staff
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Cheesecakefan, Dec. 29, 2015

I am so sad and excited that Jill and Mallory have been promoted and transferred to the Kingston bank.  My Norwell bank will never be the same.  I will travel to Kingston just to keep tabs with them.  Kingston has 2 of the best employees ever.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Kingston Stop And Shop Branch at Kingston, MA
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Mgr Customer Service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by TheOriginalGregB, Dec. 28, 2015

I have occasion to frequent this branch on occasion. Each and every time I do I have the pleasure to be helped by Aaron, I believe he is the branch manager. He is always friendly, courteous and professional. He has a good memory for remembering the small things that keep me coming back. He is very knowledgeable in his field. An excellent employee and manager.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Stop & Shop - Wickford Branch at North Kingstown, RI
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Branch Manager
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by atweedie, Nov. 03, 2015

I had recently moved to another state and tried to close my account in person but they wouldn't let me and said I needed to send a letter. So I left some money in my account to pay a couple more bills until I was able to open a different account where I lived because there was no citizens banks out west. I explained my situation with a seasoned teller at the time. Her and another lady were very helpful and we're willing to work with my situation. By the time I moved and got settled and opened up another account with a bank I sent that letter to close my account with a check for any extra fees that may have accured. By the time they had gotten that check fees had snowballed to $170 witch the teller and her supervisor at the time said would not happen. I had not received any emails phone calls or anything thinking my account was closed and taken care of. 2 weeks later I received an automated phone call saying I owed $170 witch then made me call. When I called I talked to the male branch manager that was completely understand professional and started raising his voice at me when I was put trying to explain the situation. It then got to the point where I confronted him on why he was talking to me like I was a criminal and not a customer for 7 years and with the same attitude he resisted to understand what the other employees had told me and just began to talk to me like I was a teenager and I didn't understand what late fees and over draft charges were. I was assured that I wouldn't get any fees as long as I sent a check to cover the difference but by the time they got the check I had already been $20 dollars over and that's when the snow ball effect happened. He assured me he would sort this out with the other employees I had talked to. I then said I have no problem paying the $20 I had miscalculated for and just let me close my account. I finally received a call 3 days later from the male branch manager with the same tone of disrespect saying to close the account I must pay $120 dollars. With sheer disgust I accepted to pay that with a pledge of never dealing with a citizens bank again and to tell my story of what happened. To anyone going to deal with this manager do jot expect any sort of professionalism or respect this man obviously has too man personal issues to be dealing in customer service and tends to bring his issues into work and let's his frustrations out on customers BE WARNED!!! And good luck go to Wells Fargo where customer service is excellent and professional and they are willing to help with real "citizens" needs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, East Hampton Branch at East Hampton, CT
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Excellent Sevice !!!!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by shanara, Sep. 19, 2015

I went in to the Sop & Shop branch in Westborough today. The manager and teller were so friendly and polite. They were able to help me out in no time. I am looking forward to banking with them for a very long time. Now this is the way banking is supposed to be.  

* this reviewer had >10 banks before.
* this review was made on Citizens Bank, Westborough Stop & Shop Branch at Westborough, MA
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Customer
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by limorin, Jul. 14, 2015

I have been working with Helen Brandon of the North Conway branch since April 2015 trying to get a mortgage on a condo and have been ignored, asked for documents already sent to her and blindsided by off-the-wall requests.  It has left me extremely upset and anxious,  Closing is in three days and today I was handed another obstacle.  She failed to schedule an appraisal of the property and now wants to delay the closing.  The seller will charge me $100 a day for each day of delay.  I am so not happy with her or Citizens Bank's performance throughout this whole awful ordeal.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, North Conway Branch at North Conway, NH
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Dim wits
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by Mrsale, Apr. 29, 2015

If I get into the specific problems that I've encountered over the past few years, I could be easily identified. Suffice to say that there are a few really, really unqualified people working here.  I used to like this bank, but I am looking to take my business elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Grand River / Beck Kroger at Novi, MI
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Nickled and dimed
 2star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by TobyinBoston, Feb. 18, 2015

Citizens used to be a great bank.  Now, it's just fair, and that's being exceedingly generous.  Management has elected to institute many new fees over the last few years, which are make me feel like I'm being nickled and dimed.  Branch service is likewise diapointing.  Again, management has elected to run the branches with a skeleton crew resulting in poor service.  The branch folk are overworked, and as a consequence, are happy to offer minimal service, so that they can "keep up".  I don't blame the staff, I blame the nitwit management team.  Overall, I'm looking forward to banking with another smaller institution that values both their customers and their employees.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, West Concord Office at Concord, MA
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by theresaeileen 2015-05-11 08:49:54
Too many fees.
Outside Driveup Issue
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Tonawanda, Jan. 27, 2015

I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine.  When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them.  They can't guarantee that the service person will be there before they close for the day.  If they come too late, they'll have to come back tomorrow....Really????  This is terrible customer service.  Not the staff's fault at all - they're very professional & helpful.  This is a bad bank policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
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Beverly MA horrible service Brian Mgr, Kristine.
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Crotchrkt, Apr. 09, 2014

Horrible customer service - refused to closed account. Made me wait 40 min when he couldn't verify how an account was opened!  Really?  a bank manager couldn't verify this after calling the customer service?  Something is seriously wrong here, possibly just with these two if not systematically with the whole operation.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Beverly Stop & Shop Elliott Branch at Beverly, MA
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Erica F. Berman
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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