Citizens Bank of Ada, Review

My experience with Citizens
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Office Environment & Staff
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by luklaus, Jun. 20, 2018

A while back I got a check from a customer for a self locating Exede Mobile Internet system. It was 2800 dollars and we were happy to sell it since we had it on shelf for 6 months and it was paid for. It was a windfall to be sure. We deposited in the bank and happily spent the money on some items we had put off buying. Then the terrible news, after about 10 days we got the info from bank that the check was bogus and they froze our account. We went in to check on it. The friendly people at Citizens bank were great. After we discussed what happened and got a police report our manager Mark asked us what our bills were and he worked with us by not bouncing any checks we wrote as long as we called first. In order to pay our bills.This was a GOD SEND and after about 4 weeks we got caught up and we're back to normal. Thank you Citizens Bank

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Ada, Ada Wal-Mart Branch at Ada, OK
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Amazing Customer service!
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by Grimes3, Sep. 20, 2013

About 2 months ago a friend of mine needed me to cash a check for him from his job. So I went to the bank in walmart and did so. About a month later I get a call from them telling me that the check I cashed was NOT a check. I'm still not 100% what went wrong (the friend was up to something) but our account had to be deducted the $289 that they had given me when I cashed his "check" Although I was upset they were beyond friendly and helpful. Today I opened my mailbox to find a letter from them apologizing about everything that had happened and telling us they were thankful for how well we kept our balance (never being in the hole) and they had inclosed a gift card to a restaurant.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Ada, Ada Wal-Mart Branch at Ada, OK
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Big Bank, Small Attitude
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by Cassandra, Oct. 23, 2012

I switched to Citizens after a year plus of my husband telling me how wonderful they are. My "Big Bank" recently started charging fees on their checking accounts so the switch initially came out of necessity. However, my husband was right (I should have listened to him sooner). The staff are wonderful, interest rates on our new car excellent (thanks Jaryl!), and I couldn't be happier. My children had savings accounts at the "old" bank and switched them over to Citizens as well. I'm surprised at the interest paid to them, which will help when they attend college. So far, this is the best and friendliest bank I have ever banked with, and I used to be an accountant.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Ada, Citizens Bank Of Ada at Ada, OK
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