Citizens Bank of Ada, Review

Not Consistent
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ArtGirl, Oct. 23, 2013

The banking polices with this bank I like. It's been the only thing that has kept me here. But I plan on opening an account at another bank and closing this one soon.
I can't put up with the terrible customer service anymore. With the type of account I have money orders are supposed to be free, yet every time I get one I have to make sure and specify that they are suppose to be free or the person working trys to charge me for it simply because they arent trained well and can't remeber wich accounts get them free. It's not a huge deal untill it happens like 20 times and every time the teller working has to run accross the room and get out the information to look it up, or they argue with me about it untill they look it up and realize they are wrong.
Also the times I call into this bank I always get conflicting information on what info they can provide over the phone. I had a customer service representative yell at me over the phone because I asked her if she could confirm my account number. Basically the worste customer service ever over the phone representatives will tell you things like "Well I'm not supposed to give this information over the phone but to help you out I'll do it this time." like there doing you a favor when all there doing is not providing good security for your account and not providing a good understanding of there company polices.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Ada, Ada Wal-Mart Branch at Ada, OK
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