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Bank of America, Review
Bank of America, Review
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fantastic
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by Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Goldengate, Oct. 03, 2022
I am amazed that people are being so critical. I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.
There is such a diverse group of people who bank here. Its part of the special charm.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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1 bank teller at front counter, Friday afternoon 3:30 pm!
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by Youhavetobekiddingme, Jun. 18, 2021
I went to this bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a “cheerleader” to us in line, making small talk, asking his our day was. For a National bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Overall Rating Office Environment & Staff Waiting Timeby Youhavetobekiddingme, Jun. 18, 2021
I went to this bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a “cheerleader” to us in line, making small talk, asking his our day was. For a National bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Client
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by GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GonzGonzalo13, Feb. 22, 2021
Bankers on Cermack and western do an excellent job ,on top " of their game I was treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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BOA
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by SirrAlexx419, Jan. 15, 2021
I love banking with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cortaro Farms Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SirrAlexx419, Jan. 15, 2021
I love banking with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cortaro Farms Branch at Tucson, AZ
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supervisor Ngu Tran
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by vinu, Jan. 08, 2021
I went to rent a locker today. rented one and items did not fit in it so requested for bigger locker available. we were denied extra 15 minutes of the time on top of that Supervisor was extremely rude, nasty, unprofessional. to the point that i had to curb her rude behavior. it was appalling to interact with unfriendly, rude supervisor. I sincerely would like to write a letter to the regional manager of BOA in Kirkland area. Our son is flying out of state tomorrow there was no intention to help or of courtesy .
* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Juanita Branch at Kirkland, WA
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Overall Rating Office Environment & Staff Waiting Timeby vinu, Jan. 08, 2021
I went to rent a locker today. rented one and items did not fit in it so requested for bigger locker available. we were denied extra 15 minutes of the time on top of that Supervisor was extremely rude, nasty, unprofessional. to the point that i had to curb her rude behavior. it was appalling to interact with unfriendly, rude supervisor. I sincerely would like to write a letter to the regional manager of BOA in Kirkland area. Our son is flying out of state tomorrow there was no intention to help or of courtesy .
* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Juanita Branch at Kirkland, WA
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John
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by Tallone, Sep. 15, 2020
Bank manager horrible. Had checking account hacked and said she could do nothing,to us to call the fraud department who said they could do nothing also. Tried to close account, they said "why"! Tried to freeze account. They said they would but didn't. I thought they were suppose to help with these situations. Very disgusted! Will find a bank that cares. No customer service anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lee's Summit-Langsford Branch at Lees Summit, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tallone, Sep. 15, 2020
Bank manager horrible. Had checking account hacked and said she could do nothing,to us to call the fraud department who said they could do nothing also. Tried to close account, they said "why"! Tried to freeze account. They said they would but didn't. I thought they were suppose to help with these situations. Very disgusted! Will find a bank that cares. No customer service anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lee's Summit-Langsford Branch at Lees Summit, MO
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customer for over 15 years
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by LeslieLeslie, May. 20, 2020
They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LeslieLeslie, May. 20, 2020
They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Transfer Funds
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by blahblahblah, May. 09, 2020
My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM. That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything. It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby blahblahblah, May. 09, 2020
My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM. That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything. It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
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I can live without them
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by Tommy1, May. 09, 2020
I have a dual perspective on BofA, they offer a really NICE online platform, very useful tools as the internal transfers (BofA to BofA) and high Zelle limits, high ATM limits and very nice Customer Service. I was a BofA Client 2018-2019 and kicked out due Risk dept, No surprise, they are very delicate with high volume transactions or high risk business. Understandable. I can live without them. As a Business owner/ account holder i had an amazing Online Banking and App experience but a terrible branch experience, all their offices are crowded all the time in Miami Area, products and personnel are really good but insufficient for some business needs, I've never used any merchant services from them but seems to be one of the best in the market. I've never felt the difference between move 10k and 500k in transactions or balance, never been "upgraded" or recognized, always at the same tier.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tommy1, May. 09, 2020
I have a dual perspective on BofA, they offer a really NICE online platform, very useful tools as the internal transfers (BofA to BofA) and high Zelle limits, high ATM limits and very nice Customer Service. I was a BofA Client 2018-2019 and kicked out due Risk dept, No surprise, they are very delicate with high volume transactions or high risk business. Understandable. I can live without them. As a Business owner/ account holder i had an amazing Online Banking and App experience but a terrible branch experience, all their offices are crowded all the time in Miami Area, products and personnel are really good but insufficient for some business needs, I've never used any merchant services from them but seems to be one of the best in the market. I've never felt the difference between move 10k and 500k in transactions or balance, never been "upgraded" or recognized, always at the same tier.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Grateful customer
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by Inline, May. 07, 2020
This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time. STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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Overall Ratingby Inline, May. 07, 2020
This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time. STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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QUESTION
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by ali1973, Mar. 06, 2020
If I could put under one star for the rating I would put 0 stars because I went to deposit some money and there was nobody to help me 5 staff members were just talking and laughing and I was just waiting and waiting and I ask them are you guys going to help me and they told me just wait the clerk is busy and again I was waiting and there was nobody there to help me they were just talking and laughing about the corona virus and they were just using UN polite language and for real what kind of service the bank has they are supposed to be education people, and today I can't believe what I saw they are so ignorant people low class, they should be smart people, education people, I have a question where did you find these people, do they even have a diploma to work there or they just don't have a diploma I want you to answer my question and from those people i'm going to cancel my account and I don't want to be with you guys anymore just because of your bad service and especially those 5 clerks two girls and three guys I don't want deal with you guys anymore so don't forget to answer my question!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Taylorsville Branch at Salt Lake City, UT
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby ali1973, Mar. 06, 2020
If I could put under one star for the rating I would put 0 stars because I went to deposit some money and there was nobody to help me 5 staff members were just talking and laughing and I was just waiting and waiting and I ask them are you guys going to help me and they told me just wait the clerk is busy and again I was waiting and there was nobody there to help me they were just talking and laughing about the corona virus and they were just using UN polite language and for real what kind of service the bank has they are supposed to be education people, and today I can't believe what I saw they are so ignorant people low class, they should be smart people, education people, I have a question where did you find these people, do they even have a diploma to work there or they just don't have a diploma I want you to answer my question and from those people i'm going to cancel my account and I don't want to be with you guys anymore just because of your bad service and especially those 5 clerks two girls and three guys I don't want deal with you guys anymore so don't forget to answer my question!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Taylorsville Branch at Salt Lake City, UT
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by sshusain 2020-05-08 10:02:16
I went on 05/07/2020 at 1:00PM and there was no one to help. I deposited a check for $200.00 and got a credit of 0.90. How is that?
Big Money Issue
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by AngelP, Mar. 05, 2020
This is the second incident.
A month ago,I was told that my money (of $2616 which was supposed to be used to pay rent for home) would be sent in a check (instead of depositing the funds back into my account).
I was told by the bank manager, that I would recieve the check in 7 days which I never recieved.
First, I couldn't understand why they couldn't just deposit the money back into the account.
I spoke to cooperate and was told "if you don't recieve the check in the mail in another two weeks, we will print you out another check".
Now, my rent is due again. I am in panic mold because I've never been late on my rent or given a 3 day notice.
I was slightly relieved that I would be able to go to the bank to get the check.
Yesterday, I get a call from Fara F. (from cooprate), telling me that the bank manager and business manager consultant from this branch had been arreted for fraudulent activity!
I explained that I need my money. My son and I could be homeless if I don't pay my rent which is already late.
Fara F. from cooperate, could only offer an apology. She also stated, they have been getting calls from others as well but "if we can send you another check, it would be 7-15 days".
If? What kind of inconsiderate mess is this? It's not my fault an employee stole my money and now my family have to suffer?
Bank of America is the worse bank ever. My mother warned me about Bank of America.
Think twice about this branch and the overall company ethics and policies.
THIS COULD BE YOU!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Topanga Canyon-Ventura Branch at Woodland Hills, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AngelP, Mar. 05, 2020
This is the second incident.
A month ago,I was told that my money (of $2616 which was supposed to be used to pay rent for home) would be sent in a check (instead of depositing the funds back into my account).
I was told by the bank manager, that I would recieve the check in 7 days which I never recieved.
First, I couldn't understand why they couldn't just deposit the money back into the account.
I spoke to cooperate and was told "if you don't recieve the check in the mail in another two weeks, we will print you out another check".
Now, my rent is due again. I am in panic mold because I've never been late on my rent or given a 3 day notice.
I was slightly relieved that I would be able to go to the bank to get the check.
Yesterday, I get a call from Fara F. (from cooprate), telling me that the bank manager and business manager consultant from this branch had been arreted for fraudulent activity!
I explained that I need my money. My son and I could be homeless if I don't pay my rent which is already late.
Fara F. from cooperate, could only offer an apology. She also stated, they have been getting calls from others as well but "if we can send you another check, it would be 7-15 days".
If? What kind of inconsiderate mess is this? It's not my fault an employee stole my money and now my family have to suffer?
Bank of America is the worse bank ever. My mother warned me about Bank of America.
Think twice about this branch and the overall company ethics and policies.
THIS COULD BE YOU!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Topanga Canyon-Ventura Branch at Woodland Hills, CA
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by Nada 2020-04-25 17:42:36
Bofa in LA mirada is the best bank branch on the planet everyone is awesome. Debby Barbara and Erica are most professional I ever met.
Worst customer service to obtsin
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by Liz1, Nov. 14, 2019
Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only, and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Liz1, Nov. 14, 2019
Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only, and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Extraordinary Customer Service!!! TY!
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by gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Overall Ratingby gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Great staff like Victor
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by Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Bad bank final straw moving account
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by dmarzilli, Sep. 07, 2019
Went to bank today stuck in traffic due to road work. Got to bank at 1 minute before 1pm. Another customer and i were within 3ft of the door. We see a guy rushing to the door and locks the door. He says were closed. Told him we were stuck in traffic due to the road work on Moraga way he didn't care. I look at the clock on the outside of the building it says 2 minutes to 1pm. I get back in my car and the radio announces its 1pm. I guess the bank can't tell time. Been a customer for 20 years. No more soon as Chase opens across the street I,m moving my account.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Moraga Branch at Moraga, CA
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Overall Rating Office Environment & Staffby dmarzilli, Sep. 07, 2019
Went to bank today stuck in traffic due to road work. Got to bank at 1 minute before 1pm. Another customer and i were within 3ft of the door. We see a guy rushing to the door and locks the door. He says were closed. Told him we were stuck in traffic due to the road work on Moraga way he didn't care. I look at the clock on the outside of the building it says 2 minutes to 1pm. I get back in my car and the radio announces its 1pm. I guess the bank can't tell time. Been a customer for 20 years. No more soon as Chase opens across the street I,m moving my account.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Moraga Branch at Moraga, CA
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by AmazingU 2019-11-14 18:14:43
You sound super entitled. If there was road work, you should have left earlier.
Too busy for customers
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by Customer2121, Sep. 05, 2019
Employees at this branch are too busy to answer the phone on a Thursday afternoon when Google tells me it's their least busy time. I rang for 10 minutes and no one ever picked up. My 83 year old mother told an associate (salesman) that she had cancelled their credit card and he strong armed her into getting another one. Apparently, they aren't too busy to scam the elderly.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Tyrone Branch at Saint Petersburg, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Customer2121, Sep. 05, 2019
Employees at this branch are too busy to answer the phone on a Thursday afternoon when Google tells me it's their least busy time. I rang for 10 minutes and no one ever picked up. My 83 year old mother told an associate (salesman) that she had cancelled their credit card and he strong armed her into getting another one. Apparently, they aren't too busy to scam the elderly.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Tyrone Branch at Saint Petersburg, FL
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Worst experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Upsetpatron, Sep. 04, 2019
Waited in line for over 40mins. Asked bank rep at front desk if they could provide an additional teller to assist the 2 tellers already assisting patrons. Bank rep stated that they only have 2 tellers available. Mean while they have other bank employees just standing around laughing and basically twiddling their thumbs. The line keeps keeps getting longer, practically out the door and nobody cares. This is not the first time I have had this experience at this location. Such a digrace, I will definitely be looking elsewhere for my banking needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Country Walk Plaza Branch at Miami, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Upsetpatron, Sep. 04, 2019
Waited in line for over 40mins. Asked bank rep at front desk if they could provide an additional teller to assist the 2 tellers already assisting patrons. Bank rep stated that they only have 2 tellers available. Mean while they have other bank employees just standing around laughing and basically twiddling their thumbs. The line keeps keeps getting longer, practically out the door and nobody cares. This is not the first time I have had this experience at this location. Such a digrace, I will definitely be looking elsewhere for my banking needs.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Country Walk Plaza Branch at Miami, FL
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Great Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jacqueline2019, Aug. 01, 2019
I went into this branch and was very impressed with the great customer service and happy employees. Always have a smile on their faces and very knowledgeable about their transactions. Thank you for making my day and completely satisfying my needs during my visit.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pleasant Hill Branch at Pleasant Hill, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jacqueline2019, Aug. 01, 2019
I went into this branch and was very impressed with the great customer service and happy employees. Always have a smile on their faces and very knowledgeable about their transactions. Thank you for making my day and completely satisfying my needs during my visit.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pleasant Hill Branch at Pleasant Hill, CA
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terrible
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Waiting Time
Other Services
by shick, Jul. 22, 2019
BofA makes everything more difficult than any other bank I've dealt with. Paperwork, bureaucracy, unnecessary requirements, more steps and forms than anyone else. Things I can do online or on the phone at other banks, I have to do in person with notarized forms here.
Closing all accounts, going elsewhere.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Woodmoor - Four Corners Branch at Silver Spring, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby shick, Jul. 22, 2019
BofA makes everything more difficult than any other bank I've dealt with. Paperwork, bureaucracy, unnecessary requirements, more steps and forms than anyone else. Things I can do online or on the phone at other banks, I have to do in person with notarized forms here.
Closing all accounts, going elsewhere.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Woodmoor - Four Corners Branch at Silver Spring, MD
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