Bank of America, NORTHERN HILLS BRANCH

Name:Bank of America, NORTHERN HILLS BRANCH
Full Service Brick and Mortar Office
Review: 2star306 client reviews
Location:12303 Nacogdoches Road
San Antonio, TX 78217

Bexar County
View Other Branches
 
Phone:210-637-8800
FDIC Cert:#3510
Established:02/14/1975


The Bank

Name:Bank of America
Concentration:All Other Over 1 Billion
Established:10/17/1904
FDIC Insurance:01/01/1934
Holden By:BANK OF AMERICA CORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3859, view all, view on map
Website:www.bankofamerica.com
Total Assets:$2,407,902,000,000
Total Deposits:$2,034,383,000,000
Total Equity Capital:$228,937,000,000
Total Domestic Office Deposits:$1,931,589,000,000
Net Income:$19,173,000,000
Quarterly Net Income:$7,531,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:13%
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Client Review

306 client reviews of Bank of America scored 2 out of 5.

fantastic
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Goldengate, Oct. 03, 2022

I am amazed that people are being so critical.  I find that the staff here work as not only bank tellers; but interpreters and counselors.They are beyond personable and helpful.

There is such a diverse group of people who bank here. Its part of the special charm.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Golden Gate Branch at Naples, FL
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1 bank teller at front counter, Friday afternoon 3:30 pm!
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
by Youhavetobekiddingme, Jun. 18, 2021

I went to this  bank on a Friday afternoon, June 18th 3:30 pm. One bank teller at the window! A man at counter, getting money orders! Teller had to do twice! 38 minute wait! No other tellers came to help. Line  of 7 build up. The what I assumed was branch manager started working the floor, asking what type of banking we needed. 6 out of 7 had to wait for the lone teller. Branch manager could have opened up a window to assist, but proceeded to be a  “cheerleader”  to us in line, making small talk, asking his our day was. For a National  bank to have one bank teller at a window on a Friday is concerning, disappointing and I will never be back. Worst customer service I have seen in many years. I saw 3 employees and only 1 was working to the bone. Other two walked around in high heels.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Timberland Crossing Branch at Keller, TX
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Client
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by GonzGonzalo13, Feb. 22, 2021

Bankers on Cermack and western do an excellent job ,on top " of their game I was  treated with respect, ,promptly questions ex , and execute with sincerity ,great job !! Thank you Bank of America!!.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Chicago - Cermak And Western Branch at Chicago, IL
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