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Bank of America, COTTMAN PLAZA BRANCH
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316 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3624, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,665,555,000,000 |
| Total Deposits: | $2,109,261,000,000 |
| Total Equity Capital: | $250,540,000,000 |
| Total Domestic Office Deposits: | $1,975,044,000,000 |
| Net Income: | $14,550,000,000 |
| Quarterly Net Income: | $7,417,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
316 client reviews of Bank of America scored 2 out of 5.
Friendly staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Winky1, Jul. 23, 2025
Excellent service ,friendly staff members. Particularly from your entrance to the banker. They make calls on your behalf but they allow you to report your problem directly with customer service and other service providers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, HOSPITAL BRANCH at Greenville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Winky1, Jul. 23, 2025
Excellent service ,friendly staff members. Particularly from your entrance to the banker. They make calls on your behalf but they allow you to report your problem directly with customer service and other service providers.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, HOSPITAL BRANCH at Greenville, NC
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Excellent Service
Overall Rating
Office Environment & Staff
Waiting Time
by EmmaMae, Jul. 21, 2025
Recently I had a banking problem caused by myself that needed the manager, Julie's, help. She worked on it even after the bank's closing hours to get the problem resolved. The people are friendly and do their jobs well. However, I do wish this bank had Saturday hours and drive-up hours.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, JULINGTON CREEK BRANCH at Saint Johns, FL
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Overall Rating Office Environment & Staff Waiting Timeby EmmaMae, Jul. 21, 2025
Recently I had a banking problem caused by myself that needed the manager, Julie's, help. She worked on it even after the bank's closing hours to get the problem resolved. The people are friendly and do their jobs well. However, I do wish this bank had Saturday hours and drive-up hours.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, JULINGTON CREEK BRANCH at Saint Johns, FL
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DO NOT RECOMMEND !
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Marymc72, Jun. 18, 2025
I deposited a cashiers check into my existing account ans was told that more than half (6k) would clear by the following morning. It did not . I spent 7 hours on the phone with both the branch and head quarters and was given the complete run around by all. I even spoke with an agent then requested their supervisor and then their supervisor and theirs only to have the 3rd supervisor up actually begin to barely speak English. Even though an entire hour she spoke perfect English. I finally had the manager of the bank branch that issued me the cashiers check call the river park branch and remind them that federal regulation requires them to release the funds within 24 hours. They are still holding my funds. It is also a complete impossibility to reach anybody by phone at this location and apparently the manager is on a 4 week vacation making him unreachable. The stand in acting manager was on a conference call for 6 hours today. If you intend to access your money at any point I highly recommend AGAINST using bank of america. Especially this location. They definately do not respect their clients and clearly do not follow federal regulations or laws that pertain to banking. HIGHLY DO NOT RECOMMEND !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, RIVER PARK BRANCH at Fresno, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Marymc72, Jun. 18, 2025
I deposited a cashiers check into my existing account ans was told that more than half (6k) would clear by the following morning. It did not . I spent 7 hours on the phone with both the branch and head quarters and was given the complete run around by all. I even spoke with an agent then requested their supervisor and then their supervisor and theirs only to have the 3rd supervisor up actually begin to barely speak English. Even though an entire hour she spoke perfect English. I finally had the manager of the bank branch that issued me the cashiers check call the river park branch and remind them that federal regulation requires them to release the funds within 24 hours. They are still holding my funds. It is also a complete impossibility to reach anybody by phone at this location and apparently the manager is on a 4 week vacation making him unreachable. The stand in acting manager was on a conference call for 6 hours today. If you intend to access your money at any point I highly recommend AGAINST using bank of america. Especially this location. They definately do not respect their clients and clearly do not follow federal regulations or laws that pertain to banking. HIGHLY DO NOT RECOMMEND !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, RIVER PARK BRANCH at Fresno, CA
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