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Bank of America, Review
Bank of America, Review
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Treats Employees as badly as customers
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by Jillking1971, Jan. 16, 2012
Unfair dismissal practices for emplyees who are treated as badly as customers. Termination of husband's job after working loyally for this Bank for 13 years. Worst thing is they cancelled his health insurance for the whole family effective immediately without informing him of that until he made contact with human resources himself. Did not receive final paycheck in the 72 hours stipluation time for receipt of final check. Bank is covered for fraud at a banking center. This is a recent crime ring that took a lot of banks for a loss recently and i believe were finally appreheneded in Valdosta GA. With regard to healthcare iwe have two children, aged two and four. We lost our beautiful daughter six years ago and the total cost of her care in the hospital exceeded $150,000. Can you imagine. No phone call or written notice to inform my husband of the fact that he no longer had health insurance or an expiration date, grace period etc. Help me with suggestions for banners etc. Please join me at 10 A.M Friday. Newberry Square Bank of America location. civil ยท 1.Jill King correction to picket against unfair practices
about an hour ago By the way- i am also informing high end depositers at Bank of America of this situation. So far i have a committment of a withdrawal of $30,000 from a friend and customer. Not bad for a morning;s work. More to come
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Newberry Square Branch at Gainesville, FL
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Overall Ratingby Jillking1971, Jan. 16, 2012
Unfair dismissal practices for emplyees who are treated as badly as customers. Termination of husband's job after working loyally for this Bank for 13 years. Worst thing is they cancelled his health insurance for the whole family effective immediately without informing him of that until he made contact with human resources himself. Did not receive final paycheck in the 72 hours stipluation time for receipt of final check. Bank is covered for fraud at a banking center. This is a recent crime ring that took a lot of banks for a loss recently and i believe were finally appreheneded in Valdosta GA. With regard to healthcare iwe have two children, aged two and four. We lost our beautiful daughter six years ago and the total cost of her care in the hospital exceeded $150,000. Can you imagine. No phone call or written notice to inform my husband of the fact that he no longer had health insurance or an expiration date, grace period etc. Help me with suggestions for banners etc. Please join me at 10 A.M Friday. Newberry Square Bank of America location. civil ยท 1.Jill King correction to picket against unfair practices
about an hour ago By the way- i am also informing high end depositers at Bank of America of this situation. So far i have a committment of a withdrawal of $30,000 from a friend and customer. Not bad for a morning;s work. More to come
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Newberry Square Branch at Gainesville, FL
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Disappointed!
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by GinamC, Jan. 06, 2012
I have had a BOA heloc for 10 years. It was called due this September. I started the refinance process in August. Everything was handed in and the appraisal was completed by August 26, 2011. There were a series of conditions that were required at the time of the loan that we agreed and completed as soon as the items were requested.
During this time I was consistently paying toward my HELOC. BOA still reported me delinquent and lowered my credit score by more than 100 points. Because of the change in credit score, they were going to deny us the loan! We finally got that straightened out, but our credit score was still 50 points below where we had started.
We were told every week, that the closing would be scheduled. That they had everything they needed. But then a new set of explanations for a deposit or a past address that had appeared on our credit had to be put in writing. Every other day is was some new Letter of explanation we had to submit.
We had what we thought was a closing on January 3rd (5 months after the 1st application) and today, January 6th we were told they would not fund without closing every single credit card that were already being paid off at closing. Basically blackmailing us into submission. We couldn't risk going to another lender without Bank of America, again ruining our credit when all we did was, in good faith, try to refinance an existing loan WITH THEM. There is plenty of equity (approx $80,000) from the loan amount to the appraised value. We both had good credit (scores over 740) We have the credit card debt (that was being paid off), a rental property that more than pays for itself and nothing else!
They were absolutely unconcerned with what they were subjecting us to: 5 months of a new problem to resolve every week, Ruining our credit, then on the third day after the closing demanding we close all credit cards without letting us know in advance to get our direct payments worked out.
I will do everything in my power to "get the word out" about how Bank of America does business. That they bait and switch what they offer and approve you for and then change the conditions, terms and interest rates without explaining themselves. I have the paper trail to prove it.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GinamC, Jan. 06, 2012
I have had a BOA heloc for 10 years. It was called due this September. I started the refinance process in August. Everything was handed in and the appraisal was completed by August 26, 2011. There were a series of conditions that were required at the time of the loan that we agreed and completed as soon as the items were requested.
During this time I was consistently paying toward my HELOC. BOA still reported me delinquent and lowered my credit score by more than 100 points. Because of the change in credit score, they were going to deny us the loan! We finally got that straightened out, but our credit score was still 50 points below where we had started.
We were told every week, that the closing would be scheduled. That they had everything they needed. But then a new set of explanations for a deposit or a past address that had appeared on our credit had to be put in writing. Every other day is was some new Letter of explanation we had to submit.
We had what we thought was a closing on January 3rd (5 months after the 1st application) and today, January 6th we were told they would not fund without closing every single credit card that were already being paid off at closing. Basically blackmailing us into submission. We couldn't risk going to another lender without Bank of America, again ruining our credit when all we did was, in good faith, try to refinance an existing loan WITH THEM. There is plenty of equity (approx $80,000) from the loan amount to the appraised value. We both had good credit (scores over 740) We have the credit card debt (that was being paid off), a rental property that more than pays for itself and nothing else!
They were absolutely unconcerned with what they were subjecting us to: 5 months of a new problem to resolve every week, Ruining our credit, then on the third day after the closing demanding we close all credit cards without letting us know in advance to get our direct payments worked out.
I will do everything in my power to "get the word out" about how Bank of America does business. That they bait and switch what they offer and approve you for and then change the conditions, terms and interest rates without explaining themselves. I have the paper trail to prove it.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Vernon Hills Branch at Vernon Hills, IL
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Another reason to put your money into smaller banks
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by Danny78, Dec. 27, 2011
Wouldn't do a simple savings account number look up for a deposit after explaining it was for my ill, handicapped father in law. ATM drive doesn't do savings account deposits and after frustration accidentally left his ATM card in machine. Drove back home to load him and his wheel chair into my vehicle to get no help and looks like we were stupid. Here's the kicker, are you ready....ON THE WAY OUT THE HANDICAPPED BUTTON ON THE WALL DIDN'T WORK TO OPEN DOORS!!! All funds were withdrew next day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Gatlin Commons Branch at Port Saint Lucie, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Danny78, Dec. 27, 2011
Wouldn't do a simple savings account number look up for a deposit after explaining it was for my ill, handicapped father in law. ATM drive doesn't do savings account deposits and after frustration accidentally left his ATM card in machine. Drove back home to load him and his wheel chair into my vehicle to get no help and looks like we were stupid. Here's the kicker, are you ready....ON THE WAY OUT THE HANDICAPPED BUTTON ON THE WALL DIDN'T WORK TO OPEN DOORS!!! All funds were withdrew next day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Gatlin Commons Branch at Port Saint Lucie, FL
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Great costumer service
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by fs76, Dec. 14, 2011
Mr. Sifontes was very nice and helpful. I'm gladly surprised. Thanks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Hillsborough Branch at Tampa, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fs76, Dec. 14, 2011
Mr. Sifontes was very nice and helpful. I'm gladly surprised. Thanks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, East Hillsborough Branch at Tampa, FL
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surprised to get good service
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by FrankC, Nov. 25, 2011
people were really nice i was very surprised considering the service i got in the past.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FrankC, Nov. 25, 2011
people were really nice i was very surprised considering the service i got in the past.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
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The worst Corupt Bank in the country
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by JeffSD, Nov. 15, 2011
BOFA is corrupt.
They are negotiating 2% loans with customers that have gone delinquent over 90 days to avoid Bankruptcy, Foreclosure, or Short Sell with the bank. IT's Corrupt!
I have an 804 Average Fica Score and I am now having to fill out my application for the third time because of the time elapsed. BOFA told me 45 days max on closing my loan, they are now @ 90 days. They have sent me so many excuses and still wanting to pass the buck. I have no idea what to do now! I'm thinking about exposing them to the media! This is organized Crime @ it's best! TERRIBLE COMPANY! TRUST ME ON THIS!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, La Jolla Main Branch at La Jolla, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JeffSD, Nov. 15, 2011
BOFA is corrupt.
They are negotiating 2% loans with customers that have gone delinquent over 90 days to avoid Bankruptcy, Foreclosure, or Short Sell with the bank. IT's Corrupt!
I have an 804 Average Fica Score and I am now having to fill out my application for the third time because of the time elapsed. BOFA told me 45 days max on closing my loan, they are now @ 90 days. They have sent me so many excuses and still wanting to pass the buck. I have no idea what to do now! I'm thinking about exposing them to the media! This is organized Crime @ it's best! TERRIBLE COMPANY! TRUST ME ON THIS!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, La Jolla Main Branch at La Jolla, CA
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Self
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by ubehaveit, Nov. 15, 2011
I found the new manager from Houston to be rude. It makes me not want to go in there again and deal with her attitude. Having our business is a privilege, not a right.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Poinsett Street Branch at Greer, SC
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Overall Rating Other Servicesby ubehaveit, Nov. 15, 2011
I found the new manager from Houston to be rude. It makes me not want to go in there again and deal with her attitude. Having our business is a privilege, not a right.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Poinsett Street Branch at Greer, SC
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Awesome experience
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by sammy21, Nov. 01, 2011
i was totally blown away.truly outstanding service. nice staff and good service.i usually bank at chase and peoples. went to bank of america bc chase declined my mortgage application. pissed off and frustrated i went to bank of america and was able to close on my loan in a record breaking 3 weeks i could not believe it i think every customer needs to check out the old greenwich branch truly outstanding
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sammy21, Nov. 01, 2011
i was totally blown away.truly outstanding service. nice staff and good service.i usually bank at chase and peoples. went to bank of america bc chase declined my mortgage application. pissed off and frustrated i went to bank of america and was able to close on my loan in a record breaking 3 weeks i could not believe it i think every customer needs to check out the old greenwich branch truly outstanding
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Old Greenwich Branch at Old Greenwich, CT
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BOA customer
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by LonnieL, Oct. 21, 2011
I stopped by this Westwood in Seattle branch today with my dad to cash his check. My dad was only trying to cash a check roughly 20k. Both bank teller and Assistant Manager ( Julie Tr) here were rude and unfriendly. They acted as if my dad stole the check from someone. They asked all kind of nonsense questions...Finally, Julie came told my dad that if you want to cash the check it will take a week to clear,and we have to let her know 1 week in advance if we want it in cash..., even though he had more $ in the bank to cover the check amount...Both banker and Julie were joking back and forth about the check as if there was some sort of problem with the transaction.
If Westwood BOA doesn't want our business, just let me know I will stop by other banks for assistance. As a business owner and has been banking with BOA since 1994, I don't know if I should continue on with it or not. & not to mention about the fee on top of it... We'd thought about about Wellsfargo...
Hopefully, they will realize these matters and train this Asst. Manager to better serve its customers :(
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
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Overall Rating Office Environment & Staffby LonnieL, Oct. 21, 2011
I stopped by this Westwood in Seattle branch today with my dad to cash his check. My dad was only trying to cash a check roughly 20k. Both bank teller and Assistant Manager ( Julie Tr) here were rude and unfriendly. They acted as if my dad stole the check from someone. They asked all kind of nonsense questions...Finally, Julie came told my dad that if you want to cash the check it will take a week to clear,and we have to let her know 1 week in advance if we want it in cash..., even though he had more $ in the bank to cover the check amount...Both banker and Julie were joking back and forth about the check as if there was some sort of problem with the transaction.
If Westwood BOA doesn't want our business, just let me know I will stop by other banks for assistance. As a business owner and has been banking with BOA since 1994, I don't know if I should continue on with it or not. & not to mention about the fee on top of it... We'd thought about about Wellsfargo...
Hopefully, they will realize these matters and train this Asst. Manager to better serve its customers :(
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Westwood Village Branch at Seattle, WA
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New Fees- But whats the big fuss?
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by hsdfs, Oct. 14, 2011
I went into putty hill plaza ysterday 10-13 to speak with them about all of these things we're hearing on the news about fees fees fees. I spoke with a teller and she kindly answered all of my questions. The news did NOT tell us that the fees dont start until sometime in 2012, nor did they tell us that the 5$ is for an entire month.. i thought that it was $5 per purchase. I did some research and found out that M&T, Wellsfargo, and Suntrust all charge the same fee. Bank of america was one of the last banks to charge. i dont know why people are fussing about it for, if you want great service, stay with bank of america. if you have questions about the 5$ debit fee, just call and they will explain and.. they actually found a way for me to NOT pay it by becoming an advantage customer. stop fussing and talk to someone about it.
by the way, the tellers at the putty hill branch are extremely helpful
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hsdfs, Oct. 14, 2011
I went into putty hill plaza ysterday 10-13 to speak with them about all of these things we're hearing on the news about fees fees fees. I spoke with a teller and she kindly answered all of my questions. The news did NOT tell us that the fees dont start until sometime in 2012, nor did they tell us that the 5$ is for an entire month.. i thought that it was $5 per purchase. I did some research and found out that M&T, Wellsfargo, and Suntrust all charge the same fee. Bank of america was one of the last banks to charge. i dont know why people are fussing about it for, if you want great service, stay with bank of america. if you have questions about the 5$ debit fee, just call and they will explain and.. they actually found a way for me to NOT pay it by becoming an advantage customer. stop fussing and talk to someone about it.
by the way, the tellers at the putty hill branch are extremely helpful
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
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Jill D. Touby, Attorney At Law
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by jilltouby, Oct. 12, 2011
Arrogant, cavalier service.
* this review was made on Bank of America, South Miami Branch at Miami, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby jilltouby, Oct. 12, 2011
Arrogant, cavalier service.
* this review was made on Bank of America, South Miami Branch at Miami, FL
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Nice smiles, NO SERVICE
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by NowAnAllyCustomer, Oct. 07, 2011
Please bank elsewhere! After visiting the branch on Monday and speaking with Tracey Barrow, Vice President, Banking Center Manager (954) 462-9464, she said she would call me back later in the day. No call back by Wednesday, so I called and left a message on her voice mail on Wednesday morning first thing. No call back by Friday, so I called a left a message again. If you want a bank that treats you poorly and sets the gold standard for outrageous fees, while smiling and stealing money from you ... then this is your place. Try Ally for banking and keep a small local account at a regional bank. Send a message to BofA and the other banking giants that creating the banking crisis, took federal handouts, and then won't lend money. Otherwise you can help their CEOs buy more solid gold toilets for their 25,000 square foot homes. NO SERVICE + HIGH FEES
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Las Olas Branch at Fort Lauderdale, FL
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Overall Rating Office Environment & Staff Waiting Timeby NowAnAllyCustomer, Oct. 07, 2011
Please bank elsewhere! After visiting the branch on Monday and speaking with Tracey Barrow, Vice President, Banking Center Manager (954) 462-9464, she said she would call me back later in the day. No call back by Wednesday, so I called and left a message on her voice mail on Wednesday morning first thing. No call back by Friday, so I called a left a message again. If you want a bank that treats you poorly and sets the gold standard for outrageous fees, while smiling and stealing money from you ... then this is your place. Try Ally for banking and keep a small local account at a regional bank. Send a message to BofA and the other banking giants that creating the banking crisis, took federal handouts, and then won't lend money. Otherwise you can help their CEOs buy more solid gold toilets for their 25,000 square foot homes. NO SERVICE + HIGH FEES
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Las Olas Branch at Fort Lauderdale, FL
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Great BOA Branch
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by Edward, Oct. 05, 2011
My daughter lost her wallet while visiting Fort Myers, Florida. she was without cash, debit card, and worst of all, without her ID. After spending most of the afternoon working through probably the most useless website and automated phone system I have ever used, I called this branch and the teller told me to have her come in and they would ask her some questions so she could have access to her account. Sure enough, within minutes of her arriving, my daughter walked out with a temporary debit card and was able to plan her return trip home. I only wish I could remember the names of those who helped. Thank you...
* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Winkler Avenue Branch at Fort Myers, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Edward, Oct. 05, 2011
My daughter lost her wallet while visiting Fort Myers, Florida. she was without cash, debit card, and worst of all, without her ID. After spending most of the afternoon working through probably the most useless website and automated phone system I have ever used, I called this branch and the teller told me to have her come in and they would ask her some questions so she could have access to her account. Sure enough, within minutes of her arriving, my daughter walked out with a temporary debit card and was able to plan her return trip home. I only wish I could remember the names of those who helped. Thank you...
* this reviewer has be with this bank for >10 years
* this review was made on Bank of America, Winkler Avenue Branch at Fort Myers, FL
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Putty Hill Plaza
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by Banks, Sep. 30, 2011
Best branch I've been to. I walked in around 11am and everyone was busy so I sat down. Immediately after I sat down a young lady came to my assistance asking what I needed help with. I'm happy she asked because I could have handled my transactions at the teller line. She was very helpful with all of my questions and finished my transactions very fast. I believe her name was Liz. If you want any assistance, go to Liz at putty hill plaza
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Banks, Sep. 30, 2011
Best branch I've been to. I walked in around 11am and everyone was busy so I sat down. Immediately after I sat down a young lady came to my assistance asking what I needed help with. I'm happy she asked because I could have handled my transactions at the teller line. She was very helpful with all of my questions and finished my transactions very fast. I believe her name was Liz. If you want any assistance, go to Liz at putty hill plaza
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Putty Hill Plaza Branch at Nottingham, MD
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Saturday Visit.
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by David1185, Sep. 29, 2011
I went into this branch on Saturday morning, September 17, to withdraw funds from an IRA account to pay property taxes. This branch is open from 9 am - noon on Saturdays.I entered the office at about 11:10 am.
The banking services individual was speaking with a customer in her office and so I sat down in one of the chairs outside her office to wait.
I got up periodically to peek into her office as time went by to enure she knew that someone else was waiting to see her. To make a long story short, I sat in the chair no more than 10 feet oustide of this person's office was able to overhear a very long personal conversation with the customer in her office (yes, the same customer as when I arrived). This employee made no effort to see if anyone else was waiting to see her at any time.
At no point during my wait did either of the two tellers, who could not have missed seeing me waiting to be serviced, ask me if they could be of help.
At 11:50, I told one of the tellers what I needed to transact and if she could help me. She replied she didn't know and as far as she knew, only the person I had been waiting to see could help me. I was told to go to the Brewer B of A branch but I pointed out that I would never make it in time before the Brewer office closed at noon!?!?!?!
I have never been treated so poorly by any bank that I have ever done banking with.....if my company ever treated its customers this way, we soon would not have any customers. My presence was totally ignored at this branch office....I feel insulted that this happened to me.
If I could easily find out who the head officer for B of A Maine is, I would share my experience this day and demand an apology....if this ever happens again to me at another B of A branch, I am pulling all of my accounts out of B of A and putting them with another more service-minded bank!
I only gave a one-star rating because zero star rating is not available.....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bangor Union Street Branch at Bangor, ME
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby David1185, Sep. 29, 2011
I went into this branch on Saturday morning, September 17, to withdraw funds from an IRA account to pay property taxes. This branch is open from 9 am - noon on Saturdays.I entered the office at about 11:10 am.
The banking services individual was speaking with a customer in her office and so I sat down in one of the chairs outside her office to wait.
I got up periodically to peek into her office as time went by to enure she knew that someone else was waiting to see her. To make a long story short, I sat in the chair no more than 10 feet oustide of this person's office was able to overhear a very long personal conversation with the customer in her office (yes, the same customer as when I arrived). This employee made no effort to see if anyone else was waiting to see her at any time.
At no point during my wait did either of the two tellers, who could not have missed seeing me waiting to be serviced, ask me if they could be of help.
At 11:50, I told one of the tellers what I needed to transact and if she could help me. She replied she didn't know and as far as she knew, only the person I had been waiting to see could help me. I was told to go to the Brewer B of A branch but I pointed out that I would never make it in time before the Brewer office closed at noon!?!?!?!
I have never been treated so poorly by any bank that I have ever done banking with.....if my company ever treated its customers this way, we soon would not have any customers. My presence was totally ignored at this branch office....I feel insulted that this happened to me.
If I could easily find out who the head officer for B of A Maine is, I would share my experience this day and demand an apology....if this ever happens again to me at another B of A branch, I am pulling all of my accounts out of B of A and putting them with another more service-minded bank!
I only gave a one-star rating because zero star rating is not available.....
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Bangor Union Street Branch at Bangor, ME
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Excellent Service from Darlean Brewer!!!
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by HaileySue, Sep. 20, 2011
I have never banked with Bank of America, but have heard good reviews about it, so I thought I'd look into it. I arrived at BOA around 5:45 and they closed at 6. I had to wait for about 20 minutes to speak to a banker but I understood since I had come in so late. I was helped by Darlean Brewer, and all I have to say is that she is such a people person! Very friendly and very helpful. She made sure I knew everything I was getting into. And she also stayed an hour late just to help me out, which is great customer service. I felt really bad that she had to stay late and I let her know that. Also they manager made sure I was satisfied afterwards and even gave me a shirt. ;P
I dont know what to say about the other employees there but if you want great customer service go see Darlean Brewer, you won't be disappointed.
Also after I had completed signing up for a checking, savings and credit account, Darlean went to the ATM with me and made sure I understood how to use it. I've been a BOA member for less than an hour and I'm already satisfied. Thank you so much! And keep up the great work Darlean!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins Branch at Arlington, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HaileySue, Sep. 20, 2011
I have never banked with Bank of America, but have heard good reviews about it, so I thought I'd look into it. I arrived at BOA around 5:45 and they closed at 6. I had to wait for about 20 minutes to speak to a banker but I understood since I had come in so late. I was helped by Darlean Brewer, and all I have to say is that she is such a people person! Very friendly and very helpful. She made sure I knew everything I was getting into. And she also stayed an hour late just to help me out, which is great customer service. I felt really bad that she had to stay late and I let her know that. Also they manager made sure I was satisfied afterwards and even gave me a shirt. ;P
I dont know what to say about the other employees there but if you want great customer service go see Darlean Brewer, you won't be disappointed.
Also after I had completed signing up for a checking, savings and credit account, Darlean went to the ATM with me and made sure I understood how to use it. I've been a BOA member for less than an hour and I'm already satisfied. Thank you so much! And keep up the great work Darlean!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, North Collins Branch at Arlington, TX
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Very poor service
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by ARTK, Sep. 19, 2011
I have been a good customer for more than 10 years. I just realized that they don't allow my daughter to use their restroom. That's after I and my daughter waited a long time to make a deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Heritage Plaza Branch at Irvine, CA
0 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ARTK, Sep. 19, 2011
I have been a good customer for more than 10 years. I just realized that they don't allow my daughter to use their restroom. That's after I and my daughter waited a long time to make a deposit.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Heritage Plaza Branch at Irvine, CA
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Horrible cusomer service
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by sallyb21, Sep. 07, 2011
WORSTTTTTTTTTT customer service ever!!! I rush order checks 8 days ago. I tried calling the bank several times since that's where I was told to pick the checks up a couple days after the order was entered. Nobody ever called me to say they arrived. Finally I got through to a teller today only to find out my checks had still not arrived. I asked to speak to a manager. Her name was Vathany with a very heavy accent. I could barely understand her. I told her I paid an extra $8 for the rush order & was in desperate need for my checks. She asked for my information and put me on hold so she could look into it. I was re-routed twice back to the teller. I complained about it and was told she had taken another call. I was put back on hold for 25 minutes!!! I was feeling stressed and angry at this point. I hung up and called the bank back. The teller proceeded to tell me he didn't know where his manager went. He put me on hold and came back to inform me she left for lunch while I was holding for 25 minutes. I was so upset I wanted to rip their entire bank for their HORRIBLE DISGUSTING customer service. Now I have been on hold for another 15 minutes trying to call coorperate due to high call volume. What I call lack of employees. Great way to spend an hour of my day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Oso Marguerite Branch at Mission Viejo, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sallyb21, Sep. 07, 2011
WORSTTTTTTTTTT customer service ever!!! I rush order checks 8 days ago. I tried calling the bank several times since that's where I was told to pick the checks up a couple days after the order was entered. Nobody ever called me to say they arrived. Finally I got through to a teller today only to find out my checks had still not arrived. I asked to speak to a manager. Her name was Vathany with a very heavy accent. I could barely understand her. I told her I paid an extra $8 for the rush order & was in desperate need for my checks. She asked for my information and put me on hold so she could look into it. I was re-routed twice back to the teller. I complained about it and was told she had taken another call. I was put back on hold for 25 minutes!!! I was feeling stressed and angry at this point. I hung up and called the bank back. The teller proceeded to tell me he didn't know where his manager went. He put me on hold and came back to inform me she left for lunch while I was holding for 25 minutes. I was so upset I wanted to rip their entire bank for their HORRIBLE DISGUSTING customer service. Now I have been on hold for another 15 minutes trying to call coorperate due to high call volume. What I call lack of employees. Great way to spend an hour of my day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Oso Marguerite Branch at Mission Viejo, CA
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Worst bank ever!!
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by bankofamericasux, Sep. 07, 2011
This bank is horible, rude, dont know what they are doing, they tell you its a free account then stick you with fees, bank of america charges u money to see your checks for online banking! everyone i know hates bank of america! middlesex nj branch is plan ignorant! i have auto loan with them, bad move...lesson learned , pnc is you best bet !1
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Middlesex Branch at Middlesex, NJ
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Other Servicesby bankofamericasux, Sep. 07, 2011
This bank is horible, rude, dont know what they are doing, they tell you its a free account then stick you with fees, bank of america charges u money to see your checks for online banking! everyone i know hates bank of america! middlesex nj branch is plan ignorant! i have auto loan with them, bad move...lesson learned , pnc is you best bet !1
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Middlesex Branch at Middlesex, NJ
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Not a place I want to have holding my money.
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by bluebird, Sep. 03, 2011
I have been with Bank of America for over 10 years, but I am changing banks soon. I have been going to this branch for years, they got a new assisitant manager and it seems as though he may be incompetant. When I asked him a question he was very nuervos and kept interupting me. He gave me all the wrong information and then tried to blame it on me! He said I wasent understanding him, he was talking loudly in a bank full of customers! I was humiliated! In Malibu we all know eachother, its a small community a neighbor was in the line behind me and he brought it up to me later that week, he thought it was unproffessional an rude as well. We were both thinking about going to somewhere else, I dont want to pay that managers paycheck.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bluebird, Sep. 03, 2011
I have been with Bank of America for over 10 years, but I am changing banks soon. I have been going to this branch for years, they got a new assisitant manager and it seems as though he may be incompetant. When I asked him a question he was very nuervos and kept interupting me. He gave me all the wrong information and then tried to blame it on me! He said I wasent understanding him, he was talking loudly in a bank full of customers! I was humiliated! In Malibu we all know eachother, its a small community a neighbor was in the line behind me and he brought it up to me later that week, he thought it was unproffessional an rude as well. We were both thinking about going to somewhere else, I dont want to pay that managers paycheck.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
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