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Bank of America, Review
Bank of America, Review
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terrible customer service
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by notmyday, Aug. 25, 2011
Horrrrrible customer service. Assistant bank manager is rude as can be. Pray the bank manager is there if you come in with a problem or you will have to deal with this beast.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Charleston Heights Branch at Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby notmyday, Aug. 25, 2011
Horrrrrible customer service. Assistant bank manager is rude as can be. Pray the bank manager is there if you come in with a problem or you will have to deal with this beast.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Charleston Heights Branch at Las Vegas, NV
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Belle Meade Office/ Bank of America
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by kubrose, Aug. 10, 2011
I went to talk to the customer service rep. Asked her if I could open an IRA and have the money moved from my Edward Jones account. She told me no that she could not do this. A week later went back to her and said Yes you can do this. She filled out the information and did it wrong. It was rejected by Edward Jones for lack of information.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Belle Meade Branch at Nashville, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby kubrose, Aug. 10, 2011
I went to talk to the customer service rep. Asked her if I could open an IRA and have the money moved from my Edward Jones account. She told me no that she could not do this. A week later went back to her and said Yes you can do this. She filled out the information and did it wrong. It was rejected by Edward Jones for lack of information.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Belle Meade Branch at Nashville, TN
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Incompetent and RUDE
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by jaxterp, Aug. 10, 2011
We went to this bank for a very important service. The woman who did it, did it WRONG. I took the document where it needed to go (about 20 miles from our house), and they informed me that it was not done properly, and that Bank of America should know better.
I called the bank to try to figure out what we needed to do, and to hopefully bring the mistake to the attention of the person in charge so that this woman wouldn't go on messing up other people's documents. Well, turns out the same woman IS in charge. SCARY! She tried to blame it on us, saying that we didn't specify properly. Ridiculous! We're not in the banking industry, you should know what is required for specific documents. DO YOUR JOB AND DON'T BE RUDE TO YOUR CUSTOMERS. We plan on cancelling all of our BoA accounts as soon as possible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 99th Avenue & Mcdowell Branch at Avondale, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby jaxterp, Aug. 10, 2011
We went to this bank for a very important service. The woman who did it, did it WRONG. I took the document where it needed to go (about 20 miles from our house), and they informed me that it was not done properly, and that Bank of America should know better.
I called the bank to try to figure out what we needed to do, and to hopefully bring the mistake to the attention of the person in charge so that this woman wouldn't go on messing up other people's documents. Well, turns out the same woman IS in charge. SCARY! She tried to blame it on us, saying that we didn't specify properly. Ridiculous! We're not in the banking industry, you should know what is required for specific documents. DO YOUR JOB AND DON'T BE RUDE TO YOUR CUSTOMERS. We plan on cancelling all of our BoA accounts as soon as possible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 99th Avenue & Mcdowell Branch at Avondale, AZ
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Poor Service; Rude manager
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by CStemp, Jul. 26, 2011
The manager refused to allow me to cash a personal check ($250)even though my husband and I have three joint accounts with BoA. The check was made out to both of us and signed by both of us, but my husband was not with me at the time I wanted to cash it. She was very rude and raised her voice at me three times. At one point she said, "Chase bank would not cash this without your husband being present". I used to think BoA was better than Chase. I kept my voice tones down and left very upset. I was going to switch banks, but I drove about 5 miles down to another branch I've used before. The Altamonte branch cashed the check for me... no problem. Unfortunately, I will have to use the Altamonte branch which is much farther to get good service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Range Line Road Branch at Longwood, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby CStemp, Jul. 26, 2011
The manager refused to allow me to cash a personal check ($250)even though my husband and I have three joint accounts with BoA. The check was made out to both of us and signed by both of us, but my husband was not with me at the time I wanted to cash it. She was very rude and raised her voice at me three times. At one point she said, "Chase bank would not cash this without your husband being present". I used to think BoA was better than Chase. I kept my voice tones down and left very upset. I was going to switch banks, but I drove about 5 miles down to another branch I've used before. The Altamonte branch cashed the check for me... no problem. Unfortunately, I will have to use the Altamonte branch which is much farther to get good service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Range Line Road Branch at Longwood, FL
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Not customer friendly
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by GlenvilleGrampa, Jul. 19, 2011
The manager would not let me deposit a check from another bank, countersigned to me by my daughter, because she did not have an account with Bank of America. Never mind that I am an official B of A "Preferred Customer," with over $17,000 dollars in Bank of America accounts, for which I get practically no interest.
Completely inflexible, regardless of the situation. Their "friendly" manner on the surface does not extend to "friendly service." I will be looking for a different bank to do business with, quite soon.
No wonder B of A is the only major bank whose stock is now less than $10 a share, with losses just posted of over 90 cents a share! Just awful!
Grampa in Glenville
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Glenville Branch at Schenectady, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GlenvilleGrampa, Jul. 19, 2011
The manager would not let me deposit a check from another bank, countersigned to me by my daughter, because she did not have an account with Bank of America. Never mind that I am an official B of A "Preferred Customer," with over $17,000 dollars in Bank of America accounts, for which I get practically no interest.
Completely inflexible, regardless of the situation. Their "friendly" manner on the surface does not extend to "friendly service." I will be looking for a different bank to do business with, quite soon.
No wonder B of A is the only major bank whose stock is now less than $10 a share, with losses just posted of over 90 cents a share! Just awful!
Grampa in Glenville
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Glenville Branch at Schenectady, NY
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BAD service
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by frustrated2011, Jul. 07, 2011
Bank doesn't know what it's doing. New account set up WRONG, phone calls are not being returned, pathetic!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Mcnab & University Banking Ctr Branc at Fort Lauderdale, FL
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Overall Ratingby frustrated2011, Jul. 07, 2011
Bank doesn't know what it's doing. New account set up WRONG, phone calls are not being returned, pathetic!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Mcnab & University Banking Ctr Branc at Fort Lauderdale, FL
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No customer service - makes false promises
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by jcbrewst, Jul. 06, 2011
Not a customer friendly bank. I was told I would have a phone call concerning a banking matter in the evening after personally going to our local branch. Of course, there was no phone call. I will start tomorrow moving my accounts to a more customer oriented bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Amarillo Downtown Branch at Amarillo, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jcbrewst, Jul. 06, 2011
Not a customer friendly bank. I was told I would have a phone call concerning a banking matter in the evening after personally going to our local branch. Of course, there was no phone call. I will start tomorrow moving my accounts to a more customer oriented bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Amarillo Downtown Branch at Amarillo, TX
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Lied to, overcharged
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by Eeee, Jul. 01, 2011
We attempted to have my husband simply join onto my checking account. The computers at the branch would not allow it, so the manager suggested we open a second checking account, with no fees. We agreed, as it was our only option. The account went on without fees for a short time, then we noticed that we were being charged monthly fees. I went in to speak with the manager, a new manager, unfortunately, and she said, "Who told you that? We have no free checking accounts here." We are thinking of taking action against the bank because of this.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Eeee, Jul. 01, 2011
We attempted to have my husband simply join onto my checking account. The computers at the branch would not allow it, so the manager suggested we open a second checking account, with no fees. We agreed, as it was our only option. The account went on without fees for a short time, then we noticed that we were being charged monthly fees. I went in to speak with the manager, a new manager, unfortunately, and she said, "Who told you that? We have no free checking accounts here." We are thinking of taking action against the bank because of this.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Point Dume Branch at Malibu, CA
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Personalized Service for its customers.
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by RaeRae, Jun. 19, 2011
Friendly, Responsive Staff who are very customer oriented.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pembroke Branch at Virginia Beach, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RaeRae, Jun. 19, 2011
Friendly, Responsive Staff who are very customer oriented.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pembroke Branch at Virginia Beach, VA
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SHEYLA TORO TELLER SPECIALIST DID NOT WANT TO CASH MY COMPANY CHECK
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by Plumbing, Jun. 13, 2011
SHEYLA TORO TELLER SPECIALIST SUPPOSED TO BE THE MANAGER,,DID NOT WANT TO CASH MY $800.00 COMPANY CHECK BECAUSE, I DID NOT WANT TO OPEN AN ACCOUNT AND SHE DID NOT GIVE ME ANY EXPLANATION, I TOLD HER THAT I HAD AN ACCOUNT WITH ANOTHER BANK AND I CALLED THE COMPANY THAT GAVE ME THE CHECK AND SHE REFUSES TO TALK TO THEM, THE OWNER OF THE COMPANY HAD TO CALL HER AND FINALLY SHE HAD TO CASH THE CHECK I BELIEVE SHE DID ALL OF THIS BECAUSE THEY GET A BONUS WHEN THEY OPEN A NEW ACCOUNT.
* this review was made on Bank of America, Ventura Downs Branch at Kissimmee, FL
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Plumbing, Jun. 13, 2011
SHEYLA TORO TELLER SPECIALIST SUPPOSED TO BE THE MANAGER,,DID NOT WANT TO CASH MY $800.00 COMPANY CHECK BECAUSE, I DID NOT WANT TO OPEN AN ACCOUNT AND SHE DID NOT GIVE ME ANY EXPLANATION, I TOLD HER THAT I HAD AN ACCOUNT WITH ANOTHER BANK AND I CALLED THE COMPANY THAT GAVE ME THE CHECK AND SHE REFUSES TO TALK TO THEM, THE OWNER OF THE COMPANY HAD TO CALL HER AND FINALLY SHE HAD TO CASH THE CHECK I BELIEVE SHE DID ALL OF THIS BECAUSE THEY GET A BONUS WHEN THEY OPEN A NEW ACCOUNT.
* this review was made on Bank of America, Ventura Downs Branch at Kissimmee, FL
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ROXBURY NJ BRANCH
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by rosymllr, Apr. 30, 2011
I have been a customer for 15 years, they are clueless who I am, that's ok. What I can't tolerate is their poor service, from waiting time on lines, to incorrect deposit or withdrawal on transaction. I now have learned to look at slip and count my cash. They try to come across as friendly and concerned, but really not qualified. This ranges from opening accounts, once the rep changed my online password and never told me, to miss counting cash. Will be taking my business elsewhere.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Roxbury Branch at Succasunna, NJ
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rosymllr, Apr. 30, 2011
I have been a customer for 15 years, they are clueless who I am, that's ok. What I can't tolerate is their poor service, from waiting time on lines, to incorrect deposit or withdrawal on transaction. I now have learned to look at slip and count my cash. They try to come across as friendly and concerned, but really not qualified. This ranges from opening accounts, once the rep changed my online password and never told me, to miss counting cash. Will be taking my business elsewhere.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Roxbury Branch at Succasunna, NJ
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Unacceptable
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by sealife28, Apr. 18, 2011
You have got to be kidding me. I transfered from another state and this is the closest branch. (no problems at the other branches) The lead teller was RUDE both to my spouse and to myself when we had to go in (most of the other staff we have dealt with were nice enough, but only the lead teller could help us with what we needed - so we were told). So, over the past three months we went to the bank once a week. We had to call every week first (getting through to the bank is a nightmare in of itself) and then after a while were told that we would be charged a fee unless we were a business customer. So, we transfered over our business account - and then the next time she still charged a fee to the business account. After confronting her on the matter she stated she has never said anything of the sort. Question: WHY would we start using a business account at your bank when we already had a personal account that did the job. It is not as if we try to make more work for ourselves. Rude and snippy every time were came in. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Westminster Branch at Westminster, MD
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby sealife28, Apr. 18, 2011
You have got to be kidding me. I transfered from another state and this is the closest branch. (no problems at the other branches) The lead teller was RUDE both to my spouse and to myself when we had to go in (most of the other staff we have dealt with were nice enough, but only the lead teller could help us with what we needed - so we were told). So, over the past three months we went to the bank once a week. We had to call every week first (getting through to the bank is a nightmare in of itself) and then after a while were told that we would be charged a fee unless we were a business customer. So, we transfered over our business account - and then the next time she still charged a fee to the business account. After confronting her on the matter she stated she has never said anything of the sort. Question: WHY would we start using a business account at your bank when we already had a personal account that did the job. It is not as if we try to make more work for ourselves. Rude and snippy every time were came in. Unacceptable.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Westminster Branch at Westminster, MD
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The most horrible bank
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by haylee, Apr. 18, 2011
Switched banks due to poor quality staff members. Very uneducated and time consuming. I follow the bank rules but they don't seem to. Had no idea why I could not make a deposit, particularly my second time there. She made very broad statements about the payer of the check, which I have no control over. So I asked if she wanted to speak with my employer over the phone to verify if the funds existed as we both use BoA, which she agreed to and verified. Unnecessarily, she said my employer will explain to me what just happened, while she went back and forth for about 5 minutes at the drive thru while two other tellers were sitting at their desk. I had to wait for my teller to finish up before I spoke to her. She informed me she could not make the deposit anymore. I have no clue what happened, and I'm not sure she had a clue either. Maybe she was assuming that people write checks for amounts they don't have these days.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Gainesville Square Branch at Gainesville, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby haylee, Apr. 18, 2011
Switched banks due to poor quality staff members. Very uneducated and time consuming. I follow the bank rules but they don't seem to. Had no idea why I could not make a deposit, particularly my second time there. She made very broad statements about the payer of the check, which I have no control over. So I asked if she wanted to speak with my employer over the phone to verify if the funds existed as we both use BoA, which she agreed to and verified. Unnecessarily, she said my employer will explain to me what just happened, while she went back and forth for about 5 minutes at the drive thru while two other tellers were sitting at their desk. I had to wait for my teller to finish up before I spoke to her. She informed me she could not make the deposit anymore. I have no clue what happened, and I'm not sure she had a clue either. Maybe she was assuming that people write checks for amounts they don't have these days.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Gainesville Square Branch at Gainesville, VA
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by AndreaP 2014-06-01 20:17:49
I have used thus bank a thousand times and never had an issue are you positive it was payroll check drawn on a payroll account? Many people try to get immediate funds when in fact they are not cashing a payroll check
There May Be Many Reviewers Who Are Confusing This Branch With Another One? Possibly?
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by MarkTwain, Mar. 19, 2011
I was looking over previous reviews from other customers, and I believe many reviews are confusing and are mistaken by comparing this bank of america montrose branch with other bank of america branch location around the country. FOR ALL REVIEWERS MAKE SURE TO LOOK at the bottom part of each customer review because it tells you WHAT BRANCH and in WHAT State/City the customer is reviewing upon. From my perspective as customer, I've been extremely satisfied with this branch located at 2320 Honolulu Ave Montrose, CA 91020. The place is spacious and often has short lines for a quick and efficient transaction. The tellers are courteous and few even have a good sense of humor. I personally recommend this branch due to its laid back atmosphere, friendly staff, and professional demeanor. In hindsight, I believe all the tellers are very friendly and all the staff surpasses all my banking needs. That's just my opinion. Highly recommended and as a bonus many great places to eat and shop around the area.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Montrose Branch at Montrose, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MarkTwain, Mar. 19, 2011
I was looking over previous reviews from other customers, and I believe many reviews are confusing and are mistaken by comparing this bank of america montrose branch with other bank of america branch location around the country. FOR ALL REVIEWERS MAKE SURE TO LOOK at the bottom part of each customer review because it tells you WHAT BRANCH and in WHAT State/City the customer is reviewing upon. From my perspective as customer, I've been extremely satisfied with this branch located at 2320 Honolulu Ave Montrose, CA 91020. The place is spacious and often has short lines for a quick and efficient transaction. The tellers are courteous and few even have a good sense of humor. I personally recommend this branch due to its laid back atmosphere, friendly staff, and professional demeanor. In hindsight, I believe all the tellers are very friendly and all the staff surpasses all my banking needs. That's just my opinion. Highly recommended and as a bonus many great places to eat and shop around the area.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Montrose Branch at Montrose, CA
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Dissapointed in Management
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by MoneyMania, Mar. 18, 2011
I am not pleased with how management runs this branch. No customer friendly and need to up their game.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Moncrief Road Branch at Jacksonville, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MoneyMania, Mar. 18, 2011
I am not pleased with how management runs this branch. No customer friendly and need to up their game.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Moncrief Road Branch at Jacksonville, FL
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Poor Responsiveness
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by plfla, Mar. 14, 2011
I have a great deal of moeny here in several accounts as well as credit cards...I have been witt he bank for several years
About 3 weeks ago, I went to bank for a full review of my accounts and to check into availability of better credit cards and account services.
I was promised a phone call back froman employeee named Jose Grisales within a few days on both matters..
2 weeks later i followed up and left a message and did not receive a call back...
2 days after after, I called again - no call back...
4 days later I called again and asked to speak to manager (Mike Ando)...he explicitly told me that Jorge Grisales was out for a few days and would call me right back).
This was 5 days ago.
I am quite unhappy because my choice is to either accept this treatment or to go to a great deal of trouble to close my accounts, on-line payees accounts, etc and start over somewhere else.
This is galling and at the least, simply disappointing
My options: accept apathy or inconvenience...Some choice!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Parkland Isles Branch at Pompano Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby plfla, Mar. 14, 2011
I have a great deal of moeny here in several accounts as well as credit cards...I have been witt he bank for several years
About 3 weeks ago, I went to bank for a full review of my accounts and to check into availability of better credit cards and account services.
I was promised a phone call back froman employeee named Jose Grisales within a few days on both matters..
2 weeks later i followed up and left a message and did not receive a call back...
2 days after after, I called again - no call back...
4 days later I called again and asked to speak to manager (Mike Ando)...he explicitly told me that Jorge Grisales was out for a few days and would call me right back).
This was 5 days ago.
I am quite unhappy because my choice is to either accept this treatment or to go to a great deal of trouble to close my accounts, on-line payees accounts, etc and start over somewhere else.
This is galling and at the least, simply disappointing
My options: accept apathy or inconvenience...Some choice!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Parkland Isles Branch at Pompano Beach, FL
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i love northbenson
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by christopher, Mar. 14, 2011
I love coming to this branch! They are amazing. Great smiles and pretty girls
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, North Benson Branch at Renton, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby christopher, Mar. 14, 2011
I love coming to this branch! They are amazing. Great smiles and pretty girls
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, North Benson Branch at Renton, WA
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Nice bankers
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by laurawilliams, Mar. 06, 2011
I dont understand why some people are saying such horrible things.. They have helped me out so much during these past couple of years. Its been very tough financially and they have sat down with me for atleast couple hours at a time to help me with my check book and accounts. So i am very pleased with everything
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby laurawilliams, Mar. 06, 2011
I dont understand why some people are saying such horrible things.. They have helped me out so much during these past couple of years. Its been very tough financially and they have sat down with me for atleast couple hours at a time to help me with my check book and accounts. So i am very pleased with everything
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
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Excellent customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by laurawilliams, Mar. 06, 2011
I was very pleased on how fast and friendly the staff is at bank of america. They always make me feel comfortable there and take there time getting my questions answered.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby laurawilliams, Mar. 06, 2011
I was very pleased on how fast and friendly the staff is at bank of america. They always make me feel comfortable there and take there time getting my questions answered.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Crocker Ranch Branch at Roseville, CA
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Needs New Management
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by osmani, Mar. 04, 2011
The staff I have encountered are very slow. They were asking me all these questions just for deposit, a second person had to assist on the transaction which created a long line. In my opinion they need more energetic people working there that are able to get customers in and out quickly. Another thing I have noticed is that one ATM machine is always broken, at night there is almost always a line to use the one ATM.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pelham Parkway Branch at Bronx, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby osmani, Mar. 04, 2011
The staff I have encountered are very slow. They were asking me all these questions just for deposit, a second person had to assist on the transaction which created a long line. In my opinion they need more energetic people working there that are able to get customers in and out quickly. Another thing I have noticed is that one ATM machine is always broken, at night there is almost always a line to use the one ATM.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Pelham Parkway Branch at Bronx, NY
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