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Bank of America, OSO MARGUERITE BRANCH
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310 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Over 1 Billion |
| Established: | 10/17/1904 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | BANK OF AMERICA CORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3773, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,540,116,000,000 |
| Total Deposits: | $2,031,779,000,000 |
| Total Equity Capital: | $236,206,000,000 |
| Total Domestic Office Deposits: | $1,909,516,000,000 |
| Net Income: | $28,782,000,000 |
| Quarterly Net Income: | $4,591,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
310 client reviews of Bank of America scored 2 out of 5.
Horrible cusomer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sallyb21, Sep. 07, 2011
WORSTTTTTTTTTT customer service ever!!! I rush order checks 8 days ago. I tried calling the bank several times since that's where I was told to pick the checks up a couple days after the order was entered. Nobody ever called me to say they arrived. Finally I got through to a teller today only to find out my checks had still not arrived. I asked to speak to a manager. Her name was Vathany with a very heavy accent. I could barely understand her. I told her I paid an extra $8 for the rush order & was in desperate need for my checks. She asked for my information and put me on hold so she could look into it. I was re-routed twice back to the teller. I complained about it and was told she had taken another call. I was put back on hold for 25 minutes!!! I was feeling stressed and angry at this point. I hung up and called the bank back. The teller proceeded to tell me he didn't know where his manager went. He put me on hold and came back to inform me she left for lunch while I was holding for 25 minutes. I was so upset I wanted to rip their entire bank for their HORRIBLE DISGUSTING customer service. Now I have been on hold for another 15 minutes trying to call coorperate due to high call volume. What I call lack of employees. Great way to spend an hour of my day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Oso Marguerite Branch at Mission Viejo, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sallyb21, Sep. 07, 2011
WORSTTTTTTTTTT customer service ever!!! I rush order checks 8 days ago. I tried calling the bank several times since that's where I was told to pick the checks up a couple days after the order was entered. Nobody ever called me to say they arrived. Finally I got through to a teller today only to find out my checks had still not arrived. I asked to speak to a manager. Her name was Vathany with a very heavy accent. I could barely understand her. I told her I paid an extra $8 for the rush order & was in desperate need for my checks. She asked for my information and put me on hold so she could look into it. I was re-routed twice back to the teller. I complained about it and was told she had taken another call. I was put back on hold for 25 minutes!!! I was feeling stressed and angry at this point. I hung up and called the bank back. The teller proceeded to tell me he didn't know where his manager went. He put me on hold and came back to inform me she left for lunch while I was holding for 25 minutes. I was so upset I wanted to rip their entire bank for their HORRIBLE DISGUSTING customer service. Now I have been on hold for another 15 minutes trying to call coorperate due to high call volume. What I call lack of employees. Great way to spend an hour of my day!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Oso Marguerite Branch at Mission Viejo, CA
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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