Austin Bank, Texas, Review

Fantastic place to do business
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by TxGal, Jul. 14, 2011

Love having my checking account here.  Friendly employees.  They always speak to me coming and going, and I never have to wait.  They are nice people and I actually feel comfortable going in there.  Not like most banks.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Austin Bank, Texas, Longview East Loop Branch at Longview, TX
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Misleading and crooked
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jdbostic, Sep. 24, 2018

  On my loan, I agreed to an ARM for my mortgage only if they would put a cap of 5% on the loan. Last month my interest rate went to 6%. Bank denied our agreement to 5% cap.
  I renewed my insurance 3 months ago. 1st month after renewing, they sent me a letter informing me that I had not renewed my policy.I took them a copy of my policy. Next month, same letter and I took another copy to them as they could not find their copy. Third month, same thing. This month they added $1,800 to my load balance for their insurance policy. Still fighting that now.
  FIND YOURSELF ANOTHER BANK!!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Austin Bank, Texas, Palestine Branch at Palestine, TX
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