Woodforest National Bank, Review

Woodforest National Bank, Review

Average rating stars based on 114 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
57
4 star:
11
3 star:
3
2 star:
9
1 star:
34

A total of 9 Reviews with 2 Star

They'll delete your debit card without warning
 2star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by reviewer0908, Jun. 12, 2020

I paid for an uber one morning only to find out that my debit card had been canceled a few hours later. They're now reversing those charges.

Fix my card. Let me pay for the uber and use my funds. This is beyond stupid. Who messed this up?

I'll update this IF the situation gets resolved...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0283 Pa West Mifflin Branch at West Mifflin, PA
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Customer service
 2star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Nan1, Jan. 24, 2019

Customer service sucks, staffs are rude and not helpful at all

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0658 Slaughter Wal-Mart Branch at Austin, TX
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Rude Employee
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by GeeReg1, Jul. 18, 2015

I was in this location on July 18th approximately noon.  The teller was extremely rude and unnecessarily sarcastic and short.  I will be closing all of my accounts here and suggesting my family and friends do the same. I don't give someone my money to be treated poorly. This company needs to get this fixed or they will continue to lose business.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Fayetteville Walmart Branch at Fayetteville, WV
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Spoken Yet Unwritten Policy
 2star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Mona9, Jul. 09, 2014

Three months ago, I deposited a third party check.  It was my brother's small handwritten $100.00 paycheck. It was endorsed properly and then deposited into the overnight deposit box.  Four days later I got a call from a bank manager who told me that they don't handle third party checks and to come pick up the check.  I had never heard of a bank not cashing a third party check.  I asked why and the rep told me that they didn't know my brother and could not verify his identity. What?  I couldn't believe it.  So I checked their website and all of the documents they gave me when I opened the account and found no policy of the sort.  So I went into the branch to pick up the check and asked for a written policy and the manager could not offer any written policy and just said, sorry ma'am, we do not cash third party checks.  So all of the bank managers follow a spoken yet unwritten policy.  Who does that?

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, 0245 Arbutus Maryland Walmart Branch at Halethorpe, MD
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by Lily710 2015-09-26 23:47:48
You need to find another branch or call customer service. There is no such rule.
by ByeFelicia 2016-03-02 04:20:21
Umm..HELLO!!!!!
You can't deposit someone else's check into YOUR account!
Let me go get my neighbors birthday check out of the mailbox and deposit it into my account. Sounds legit!
Bye Felicia!
by cashmoney13 2018-02-01 20:44:16
They have no way to verify his signature.  Banks are never supposed to accept third party checks. The check is supposed to be presented by the person that the check is written to. ONLY the person the check is written to has the legal authority to receive the funds from that check.  The bank personnel have no way to know that your brother signed that check and even if they were willing to make an exception for you that wont stop the bank the check was drawn off of from sending it back and hitting your account with a returned check fee.
this bank is so unprofessional
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 3star Other Services
by anderson7777, Oct. 21, 2013

The staff needs training in proper customer service and on how to serve their customers sufficiently and effectively.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Morrow Ga 8109 Branch at Morrow, GA
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Woodforest National Bank Here In Andalusia
 2star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by Babygirl07, Jul. 21, 2013

I been with Woodforest Bank for a Year with the account me and my son have. They lie about stuff and when you go in to talk to them about a certain issue they go all the way threw your account and pull up everything from time you been with them which is invading my personal business cause they have no right doing this unless I ask them to. This is not the first time they have done this and everybody that is standing there know your business when they get threw telling it out loud! Really thinking about changing banks. Me and my husband had an account with them and they did me and him the same way and my husband was really mad for that was our privacy and not for the world to know! Then when your year is over with second chance banking and it comes time to convert over you have to go take the GPS test and it take 60 days to convert over and that's past your year and you still have to pay that fee they charge until they convert your account! They never tell you this until you go and ask why your account have not been converted Its like they get you in when you open the account and then its a different story!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Andalusia Branch at Andalusia, AL
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by ByeFelicia 2016-03-02 04:42:56
So, they offer you a bank account, when I'm guessing you couldn't get one anywhere else because you qualified for the "Second Chance" account, and you start complaining it will be another 60 days to be converted to a regular account and the fees?
Wow. Go to Wells Fargo and see if they give you an account with lower fees.
Let me know how it goes.
Bye Felicia.
horrible perfume; too strong!!!
 2star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by grevemiss, Feb. 05, 2013

Please please tell the Kathy lady in there (pry 50 years old; bleach blond hair, heavy set gal) to stop w/the nasty perfume! My eyes hurt every time she helps me. She is SOOO sweet and nice and I love to talk to her; but have a headache w/in 30 seconds of speaking w/her. Please please make it stop!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Decatur Wal-Mart Branch at Decatur, IN
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I am closing my account immediately!
 2star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 4star Waiting Time
 2star Other Services
by WanderingWraith, Jan. 19, 2013

Well, I have an account with Woodforest and the day before yesterday, my purse was stolen as well as my bank card. I reported it stolen to my bank and they supposedly canceled the card and it couldn't be used anymore. Well, not 24 hours later, the lowly pricks who took my purse are there using my "canceled card" somehow again. I went back to the bank and told them to close the account altogether which they said they did and I sign on the website to make sure but its not cancelled and I'm overdrafted about 600 dollars now! What the heck is this? I'd rather go with chase or generations, where I know they're safer. Don't go with woodforest please.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Fm 1604 Wal-Mart Branch at San Antonio, TX
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a sorry excuse of a bank
 2star Overall Rating
 5star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by steven28107, Nov. 17, 2012

Do NOT set up ACH withdraws from any account with this bank.   The bank will sometimes allow, and sometimes not allow ACH drafts if there the funds are there or not.  Three times they rejected ACH drafts when the account did not have the funds, and three times they let the ACH go through and maintained a negetive account balance.   They do not have a consistant track record.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Locust North Carolina Branch at Locust, NC
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