Home > Washington Banks > Mercer Island Banks > U.S. Bank Mercer Island > U.S. Bank, MERCER ISLAND BRANCH
U.S. Bank, MERCER ISLAND BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Frustrating
Overall Rating
by love4peace, Oct. 24, 2012
So I enrolled in a free student checking account only to have them charge me for various expenses like "paper statement". Now I have had similar problems with bank of america so I made sure that when I went into the mercer island branch that I told the woman opening my new account that I wanted to make sure everything would be free, there would be no surprises. She told me she had it taken care of, that student checking was completely free of fees. But to my surprise I found a bunch when I looked at my statement. Just beware of what they tell you because apparently they tend to misrepresent things.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby love4peace, Oct. 24, 2012
So I enrolled in a free student checking account only to have them charge me for various expenses like "paper statement". Now I have had similar problems with bank of america so I made sure that when I went into the mercer island branch that I told the woman opening my new account that I wanted to make sure everything would be free, there would be no surprises. She told me she had it taken care of, that student checking was completely free of fees. But to my surprise I found a bunch when I looked at my statement. Just beware of what they tell you because apparently they tend to misrepresent things.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Kindergarteners have more smarts than these buffoons
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tamik, Sep. 09, 2011
Mercer Island Washington branch...Steer well clear of these morons. I have a DCS account with this bank - that is a direct child support account. When the magnetic strip stopped working on my card, these morons had NO clue what to do for me to gain access to my account. In fact, all 5 employees told me there was NO way for them to help me! Seriously! I went outside, made a couple of phone calls, then had to go in the bank and coach these morons on how to do this simple transaction manually. Threw them completely for a loop, this bunch is too stupid to learn their job - too lazy to make a simple phone call on behalf of their customer. Not that any of them were busy at all, quite the contrary. Took 45 minutes(!!!) I understand that no education is involved, and they likely all get paid poverty-level wages by their bankster employer, but they take Wal-Mart level non-service to a whole new level. Something you don't expect from a bank. Afterward, I had to go do 2 rather complicated banking transactions - one at Wells Fargo (where I keep my rental accounts), and one at Bank of America (where I keep by business accounts). In & out of both places in well under 5 minutes. Not particularly fond of either, I so prefer my credit union - but, comparing apples to apples here.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby tamik, Sep. 09, 2011
Mercer Island Washington branch...Steer well clear of these morons. I have a DCS account with this bank - that is a direct child support account. When the magnetic strip stopped working on my card, these morons had NO clue what to do for me to gain access to my account. In fact, all 5 employees told me there was NO way for them to help me! Seriously! I went outside, made a couple of phone calls, then had to go in the bank and coach these morons on how to do this simple transaction manually. Threw them completely for a loop, this bunch is too stupid to learn their job - too lazy to make a simple phone call on behalf of their customer. Not that any of them were busy at all, quite the contrary. Took 45 minutes(!!!) I understand that no education is involved, and they likely all get paid poverty-level wages by their bankster employer, but they take Wal-Mart level non-service to a whole new level. Something you don't expect from a bank. Afterward, I had to go do 2 rather complicated banking transactions - one at Wells Fargo (where I keep my rental accounts), and one at Bank of America (where I keep by business accounts). In & out of both places in well under 5 minutes. Not particularly fond of either, I so prefer my credit union - but, comparing apples to apples here.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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#1
Overall Rating
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by Tman, May. 03, 2011
This is my favorite bank. Everyone is so nice and they are way more flexible than thos big commercial banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tman, May. 03, 2011
This is my favorite bank. Everyone is so nice and they are way more flexible than thos big commercial banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Mercer Island Branch at Mercer Island, WA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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