U.S. Bank, Yucca Valley Branch

Name:U.S. Bank, Yucca Valley Branch
Full Service Brick and Mortar Office
Review:627 client reviews
Location:57550 Twentynine Palms Highway
Yucca Valley, CA 92284

San Bernardino County
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Phone:760-365-6306
Branch Deposit:$86,714,000
FDIC Cert:#6548
Established:1957-10-16


The Bank

Name:U.S. Bank
Concentration:Commercial Lending Specialization
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3239, view all, view on map
Website:http://www.usbank.com
Total Assets:$384,193,608,000
Total Deposits:$286,193,358,000
Total Equity Capital:$40,443,727,000
Total Domestic Office Deposits:$263,661,347,000
Net Income:$2,713,960,000
Quarterly Net Income:$1,434,795,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

627 client reviews of U.S. Bank scored 2.5 out of 5.

help opening accounts
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by simba, Jan. 27, 2014

 Hi
    Ive had a checking acct. with you since downey. Checking accts. are about all im familiar with, I Got a sum of money last year and a monthly income. I have no idea about banking.I came in to start a savings acct.
 I talked to vanesa rivera about what would be the best thing for me to do. She explained my options to me. The advantages and disadvantages,In a very detailed manner, so i had no misunderstandings. Her knowledge of her job, and her willingness to help and explain things way more than she had to was very much appreciated.Her friendliness and her attitude made this a very nice transaction. I cant say enough about the help she was.Very nice experience!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucca Valley Branch at Yucca Valley, CA
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They hate customers
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by DisgruntledExCust, Aug. 15, 2013

I banked with them for about 6 months before I couldn't handle it anymore.  The last straw was last week I went in and Amber helped me.  She was so rude to me because she apparently was about to go on break.  She was texting and talking to the person next to her the entire time I was asking questions about my savings account.  I came in the next day and closed my account. Unbelievable.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Yucca Valley Branch at Yucca Valley, CA
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by ajll 2013-08-16 14:45:11
I AGREE!!  I have been banking with us bank for over ten years. I Went into the US Bank  Safeway on 46848 Mission blvd, on August 15th. My son and I both bank at US Bank and I wanted to put money into his account.  I had the last 4 digits of his acct number and his SS #.  The guy(with the glasses) told me he couldn't help me because I didn't have his entire acct #.  
WHAT?? I said you can't look it up by his name.  Oh no he tells me, we have been instructed by our manager to not look up accounts by name.  WHAT???  I have been banking there for 9 years.  The staff all knew me  and would always provide me with excellent customer service including looking up my sons acct #.  Now that they have changed staff and managers I will NO LONGER bank there.  Don't these people realize they would not be in business without us as customers. HORRIBLE TERRIBLE customer service.  I've heard for several months people complain about this US bank.  I went on line and US bank has A LOT of bad reviews.  46848 Mission Blvd Safeway US bank.... SHAME ON YOU!!!!  With many banks out there you would think customer service would be rated higher at this bank.  I'm done like so many others I have read about.
by cynthia43 2013-09-03 17:29:43
The worst bank ever..Horrible customer service..uninformed employees....unprofessional from the top down...as far as my encounters Federal way ...Overlakee..Tacoma top food location.University place Rude on top  of everything .All in washington state. They clearly view clientsclients as.ag nuisance they no longer have to worry about.my small change.BEWARE if you bank with them check the changes they will make on their behalf  to your account.
Bank takes money from me any way it can
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by adco88, Feb. 07, 2011

This bank is a ripoff with incompetent personnel who give contradictory and inaccurate information.  They are very slow to process deposits...even cash deposited thru an ATM can take five days.  However they are VERY quick to process payments or withdrawals made on a debit card.  Consequently, they get to charge you their BELOVED, inflated, hi-profit $33 or $66 overdraft fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Yucca Valley Branch at Yucca Valley, CA
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