U.S. Bank, YUCCA VALLEY BRANCH

I AGREE!!  I have been banking with us bank for over ten years. I Went into the US Bank  Safeway on 46848 Mission blvd, on August 15th. My son and I both bank at US Bank and I wanted to put money into his account.  I had the last 4 digits of his acct number and his SS #.  The guy(with the glasses) told me he couldn't help me because I didn't have his entire acct #.  
WHAT?? I said you can't look it up by his name.  Oh no he tells me, we have been instructed by our manager to not look up accounts by name.  WHAT???  I have been banking there for 9 years.  The staff all knew me  and would always provide me with excellent customer service including looking up my sons acct #.  Now that they have changed staff and managers I will NO LONGER bank there.  Don't these people realize they would not be in business without us as customers. HORRIBLE TERRIBLE customer service.  I've heard for several months people complain about this US bank.  I went on line and US bank has A LOT of bad reviews.  46848 Mission Blvd Safeway US bank.... SHAME ON YOU!!!!  With many banks out there you would think customer service would be rated higher at this bank.  I'm done like so many others I have read about.

The worst bank ever..Horrible customer service..uninformed employees....unprofessional from the top down...as far as my encounters Federal way ...Overlakee..Tacoma top food location.University place Rude on top  of everything .All in washington state. They clearly view clientsclients as.ag nuisance they no longer have to worry about.my small change.BEWARE if you bank with them check the changes they will make on their behalf  to your account.

Why I think US Bank is a bad place to keep your money. I have been a customer of US Bank for 6 years, and for the most of that time the service was ok, but on the 24th of last month I received an email from them that my account was overdrawn, and charged an overdraft. I checked my account online; because I was sure I was still in the positive. I found an E-Check was made out to Home Depot that I did not authorize in fact the name, and address on the check was not mine, so I called US Bank to let them know the check was not mine they told me I should open a fraud case, so I went to US Bank the same day and filed a fraud investigation. I asked them how could someone write a check on my account without being a signer on my account, and the reply was “We can’t look at every check that comes in” I said ok, so you can give me my money and remove the overdraft, because obviously the check was not mine, and they replied “after the investigation has been filed” I waited several days, and then I noticed they added an extended overdraft fee. I am disabled, and living on SSI, and every dollar counts, and they were holding $83.60 of my grocery money. I called to find out why it was taking so long, and they said they had 10 “Business days” to complete the investigation. I sad ok I will wait 10 business days, but if I don’t get my money after that I will complain to anyone that will listen. Well Friday September 8th was 10 business days plus 1 extra day for Labor Day, and they are still holding my money. I feel like I am being victimized by my own bank. I realize that $83.60 is not much money to most people, but it is the difference between eating for 2 weeks or not...