U.S. Bank, Jfk Branch

Name:U.S. Bank, Jfk Branch
Full Service Brick and Mortar Office
Review:698 client reviews
Location:435 John F. Kennedy Road
Dubuque, IA 52002

Dubuque County
View Other Branches
 
Phone:563-589-2217
Branch Deposit:$62,112,000
FDIC Cert:#6548
Established:1968-10-24


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3240, view all, view on map
Website:http://www.usbank.com
Total Assets:$398,978,359,000
Total Deposits:$294,158,985,000
Total Equity Capital:$40,540,868,000
Total Domestic Office Deposits:$263,562,953,000
Net Income:$5,534,970,000
Quarterly Net Income:$1,414,640,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

698 client reviews of U.S. Bank scored 2.5 out of 5.

I LOVE THIS BANK!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FranklyJustHonest, Jun. 28, 2015

I love this bank. I know there is a wait at times but I see the patience the staff has with challenged and challenging customers. They handle rude clientele with sheer grace . They are so sweet to the elderly couples struggling to understand notices from the bank. I have gotten frustrated while waiting in lines as well but I am pleased to say that I continue to bank at this branch because of the remarkable customer service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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Home town service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Thom, Jun. 24, 2015

The bank has always been courteous and over-the-top helpful. Their services and interest rates are the best I've ever had. They are our  one stop shop for everything we need in banking. They have our mortgage, 3 savings, 3 checking, car loan, credit cards, and safe deposit box.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Battle Creek Branch at Saint Paul, MN
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Ms
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dobby, Jun. 15, 2015

This bank is terrible. I went in in person to make my home equity payment for June. The teller looked up my account on the computer and told me I didn't owe anything for June--I was all up-to-date and I didn't owe anything until July. I got my July bill with a "past due" amount for June.  Now I not only owe a double payment, I owe a $25.00 late fee. The tellers at this branch of US Bank obviously don't know what they are doing or how to read the computer screen. This is not the first time this has happened and I end up with the late fee. The bank will not waive the late fee.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Racine Branch at Racine, WI
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by FranklyJustHonest 2015-06-28 17:46:50
If you new it was due... why didn't you just MAKE THE PAYMENT... then call with regards to transaction misinformation and your concerns??? Happens once SHAME ON THEM... HAPPENS TWICE SHAME ON YOU...

All Reviews...

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