U.S. Bank, JFK BRANCH

I too had an *incredibly* frustrating and poor experience at this USBank branch.  Both the Branch Manager and the banker I was placed with seemed entirely clueless about how business bank products / services work.  I have opened dozens of business accounts ranging from credit, treasury mgmt, checking, etc... and these guys were beyond ignorant in the process.  They asked for documents that simply don't exist, said things were required by federal law that weren't, and ultimately allowed me to walk out of the branch frustrated by the process and open an account with one of their competitors.  

I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp.  I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in.  I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done.  25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager.  I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from!  The whole process was ridiculous to say the least.  The manager needs some definitely training on customer service and the products USBank offers.  The banker is obviously new and hopefully over time will learn to treat his customers with better care.