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U.S. Bank, Review
U.S. Bank, Review
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Christine head of twin cities branches
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by Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Overall Ratingby Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Worst service I've ever had
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by Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
34 of 41 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
34 of 41 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by leavingUSBank 2016-08-14 15:47:54
I just left a review when I wanted a escrow check 8-10-16
You are correct and honest in your review. I can not believe this bank.
You are correct and honest in your review. I can not believe this bank.
by Diva1929 2016-08-16 09:45:00
This is the worst bank I have ever dealt with. My mother in law and I went to this branch twice to add my name to her checking. They said they couldn't find the first set of paperwork. I went to close her account because she passed away. They still didn't have my name on the account. They still show the account open after getting all the information they needed. I have had to close two accounts with different banks and never took more than 24 hours.
by KKWACA 2016-08-17 17:30:28
It is standard procedure (federal law) at any financial institution for a wait time of up to 96 hours to withdraw on a check deposit of that amount. Poor service or not, they did the right thing protecting "your money" for fraud!
by ppppp 2016-09-06 12:38:14
It’s a pretty standard practice to wait for a check to clear before funds will be released to you. It will show as deposited in your account on the same day, for purposes of interest payments etc, but for a company to just take your word for it that a $20k check is good is not worth the risk to them. The bigger the check, the longer you have to wait, normally. You can’t dis a bank for something as simple as that. Wells Fargo, Bank of America, First Horizon, Pinnacle…..they would ALL do the exact same thing, otherwise people would be getting away with Fraud all over the place.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
by Rob1 2016-09-07 20:12:22
Your review is do point, I had the same experience with this bank about a week ago. I opened a checking and savings accounts for 110k and they refused to add my wife to the account and when I objected, a few days later I received a letter from them advising me that they were closing my account on September 16 2016 or I can close myself before that date. Today is the September 7th 2016 and I would be heading over there tomorrow morning to close the account has they requested. This is a bank that is doomed to fail, stay away !!!!!!!!
by chialy1989 2016-09-08 17:36:43
Also, withdrawing $10,000 in a single day is red flag for you to be audited. It's standard... $9,999 and below doesn't red flag yourself, but from the way I see it. They protected you from a far larger hassle.
stay away from this bank
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by WORSTEXPERIENCE, Feb. 24, 2014
The branch is the worst! I have banked here for 13 years and thought it was okay until I needed service. I moved out of state and they refused to do a wire transfer of my available funds from my account to my new bank. I had to wait 10 business days for my personal check to "clear". This issue resulted in me having to put off the closing date of my new home and lengthen my family's stay in a hotel by a week. To make matters worse, they refused to allow me to close my childrens savings accounts --they stated that It is REQUIRED that the closing of accounts or withdrawls had to be done IN PERSON only. NO options. After this disgusting call with the branch manager, I called the main US BANK customer service line and they were able to assist in the closing of the account. Advise....Never bank here!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Overall Rating Office Environment & Staff Other Servicesby WORSTEXPERIENCE, Feb. 24, 2014
The branch is the worst! I have banked here for 13 years and thought it was okay until I needed service. I moved out of state and they refused to do a wire transfer of my available funds from my account to my new bank. I had to wait 10 business days for my personal check to "clear". This issue resulted in me having to put off the closing date of my new home and lengthen my family's stay in a hotel by a week. To make matters worse, they refused to allow me to close my childrens savings accounts --they stated that It is REQUIRED that the closing of accounts or withdrawls had to be done IN PERSON only. NO options. After this disgusting call with the branch manager, I called the main US BANK customer service line and they were able to assist in the closing of the account. Advise....Never bank here!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Best Bank in Town
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by RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RobHartman, Jan. 11, 2024
We switch all of our account to US Bank here in Shelbyville KY. Not a single complaint! They have treated us like we are their only customer! We will continue to bank with these fine folks!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, SHELBYVILLE BRANCH at Shelbyville, KY
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Very poor customer service
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by combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
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Overall Rating Office Environment & Staffby combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
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Good
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by Raouf, May. 01, 2023
have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Raouf, May. 01, 2023
have never been treated better by any banking establishment ever.. I have a home mortgage,checking,2 cd's, line of credit, and had a personal loan as well.It doesnt matter that I am in the red most of the time, I have always been treated with respect. The branch manager even took care of part of my final loan payment due to a misunderstanding on my part. I have always seen them flex and bend with any of my needs. They certainly have more to lose than I do should we part ways. I really love banking with US Bank. Even the people on the credit card side are amazing.. I dont think I have ever entered my home branch bank and not been acknowledged. Kuddos to Dan and his fabulous team from the tellers, Aubry,who is so awesome, to the loan specialists, Meagan, who is so much fun! Thank you Dan, you have no idea how grateful I am.
* this review was made on U.S. Bank, 102ND AND WASHINGTON BRANCH at Portland, OR
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Bad customer service
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by Northy928, Apr. 21, 2023
Was told by drive up window worker on 04/21/2023 @9:06am if a check doesn't scan there is no other way to accept it, and that a new check would need to be provided ( this was for a business so that would have been a very difficult thing to accomplish, she was very rude, basically said take your business elsewhere. Hope my company takes there business back to central bank of Eldon as we never had a problem with them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, ELDON BRANCH at Eldon, MO
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Overall Ratingby Northy928, Apr. 21, 2023
Was told by drive up window worker on 04/21/2023 @9:06am if a check doesn't scan there is no other way to accept it, and that a new check would need to be provided ( this was for a business so that would have been a very difficult thing to accomplish, she was very rude, basically said take your business elsewhere. Hope my company takes there business back to central bank of Eldon as we never had a problem with them.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, ELDON BRANCH at Eldon, MO
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Consumer Alert
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by Laverne, Mar. 01, 2023
My mom is elderly and banks there, who has plenty of money. They give her such a hard time, taking her through loops to gain access into her account and refuse to allow her to speak to a manager. They give her wrong account information. The list goes on and on!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, JENNINGS - WESTFALL BRANCH at Saint Louis, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Laverne, Mar. 01, 2023
My mom is elderly and banks there, who has plenty of money. They give her such a hard time, taking her through loops to gain access into her account and refuse to allow her to speak to a manager. They give her wrong account information. The list goes on and on!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, JENNINGS - WESTFALL BRANCH at Saint Louis, MO
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Scottsville ky us bank
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by Valera, Jan. 25, 2023
I have bank with us bank over 30 years and seen the name change 4 times I want to say I love the people at Scottsville ky us bank they are so friendly and helpful feel they make the bank what it is today
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, SCOTTSVILLE BRANCH at Scottsville, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Valera, Jan. 25, 2023
I have bank with us bank over 30 years and seen the name change 4 times I want to say I love the people at Scottsville ky us bank they are so friendly and helpful feel they make the bank what it is today
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, SCOTTSVILLE BRANCH at Scottsville, KY
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Very UNORGANIZED
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by TriciaM, Jan. 13, 2023
OMGosh!!!
Totally un organized! They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch. The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something. She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad. Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!! I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't! OMG! HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up. At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TriciaM, Jan. 13, 2023
OMGosh!!!
Totally un organized! They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch. The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something. She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad. Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!! I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't! OMG! HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up. At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
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Need a new notary
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by Flash756, Dec. 20, 2022
I went to this location to have a document notarized. I called several days before to see if both parties had to be account holders and was told one was ok. Today I arrived and was informed both parties had to be USBANK customers. I left and went to the Bonner Springs location which provided outstanding customer service with no questions asked. Thank You, Bonner location for your curiosity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110TH STREET BRANCH at Kansas City, KS
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Flash756, Dec. 20, 2022
I went to this location to have a document notarized. I called several days before to see if both parties had to be account holders and was told one was ok. Today I arrived and was informed both parties had to be USBANK customers. I left and went to the Bonner Springs location which provided outstanding customer service with no questions asked. Thank You, Bonner location for your curiosity.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110TH STREET BRANCH at Kansas City, KS
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Branch staff awesome/ upper mgmt idiots
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by dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby dnvrguy1, Dec. 08, 2022
US Bank could be twice as profitable if they would fire the back of the house and upper management. They sold my REI card to Capital One, made it impossible to get a new CC or a mortgage and they don’t work well with Zelle or Venmo. I don’t even use my US Bank CC. I have an 800 FICO and they treat me like dirt.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lakewood Carr Branch at Denver, CO
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Avoid Mortgages with them
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by Shoeless, Dec. 03, 2022
Kramer peters...Mortgage loan specialist replied to my inquiry on 11-15-22. Literally badgering me with phone messages. After Appling for a mortgage pre-approval, and qualifying, he never sent any letter or email stating such. Verbally he confirmed. Meanwhile I found my dream home, and had to email this guy wondering what the lack of any communication was! Wheres my preapproval letter?.meanwhile I purchased a home...US bank mortgage
association embarrassed me with my realtor...left me high and dry ..and IMHO is the WORST. FYI,FACT, 3 emails and one call to Kramer peters since has gone unanswered.
Avoid US Bank mortgage association apply with a professional, caring, and local bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank National Association at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shoeless, Dec. 03, 2022
Kramer peters...Mortgage loan specialist replied to my inquiry on 11-15-22. Literally badgering me with phone messages. After Appling for a mortgage pre-approval, and qualifying, he never sent any letter or email stating such. Verbally he confirmed. Meanwhile I found my dream home, and had to email this guy wondering what the lack of any communication was! Wheres my preapproval letter?.meanwhile I purchased a home...US bank mortgage
association embarrassed me with my realtor...left me high and dry ..and IMHO is the WORST. FYI,FACT, 3 emails and one call to Kramer peters since has gone unanswered.
Avoid US Bank mortgage association apply with a professional, caring, and local bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, U.S. Bank National Association at Cincinnati, OH
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horrible customer services teller is very rude
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by Gmendoza0407, Nov. 16, 2022
we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gmendoza0407, Nov. 16, 2022
we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
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Scam Thwarted!
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by RichardS, Oct. 28, 2022
I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
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Overall Rating Other Servicesby RichardS, Oct. 28, 2022
I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
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Staff is knowledgeable, helpful, and friendly
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by SoaringFalcon, Sep. 15, 2022
Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SoaringFalcon, Sep. 15, 2022
Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
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Gloria Torres is awesome
Overall Rating
Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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Overall Rating Office Environment & Staffby VeronicaSkinner, Jul. 21, 2022
I am a senior and have had my US Bank account for over 40 years. Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete care of us. Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do. She is such an asset to US Bank. I now have someone that I can contact with all of my banking needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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Bad Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2021upsetcustomer, Oct. 15, 2021
This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 2021upsetcustomer, Oct. 15, 2021
This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
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review of bank qualificatiions
Overall Rating
Office Environment & Staff
Waiting Time
by Hokie, Aug. 30, 2021
We had our checking, savings etc. hacked a couple weeks ago. We immediately called fraud control and had everything blocked. Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time. They were so patient and understanding and even though shorthanded, spent quality time with us. Everything was explained in detail as we accomplished our task!! we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community. Small town still works.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Overall Rating Office Environment & Staff Waiting Timeby Hokie, Aug. 30, 2021
We had our checking, savings etc. hacked a couple weeks ago. We immediately called fraud control and had everything blocked. Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time. They were so patient and understanding and even though shorthanded, spent quality time with us. Everything was explained in detail as we accomplished our task!! we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community. Small town still works.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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Very Satisfied!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LKGENEVAGAL, Jul. 09, 2021
I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LKGENEVAGAL, Jul. 09, 2021
I have banked here at this building in Lake Geneva for 46 years. We have never been treated with anything but the utmost kindness and respect whether doing day-to-day banking or securing a loan. My children had their little savings accounts here when they were learning about money and they were escorted into the huge vault that they had always wanted to see. I appreciate this bank for its service, and the access to so many branches in other areas of the country.
Thanks US Bank for years of dedication to your customers!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lake Geneva Branch at Lake Geneva, WI
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MY NEW BANK
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Gimletman, Jun. 30, 2021
Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Gimletman, Jun. 30, 2021
Moved to new bank in my area. Wife already banks there. She was very pleased with the bank. My experiences with this branch are very positive from setting up new accounts to the friendly and helpful staff. Thumbs UP
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Highlands Branch at Louisville, KY
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Pleasanton Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
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Love this Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
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