U.S. Bank, CHISAGO CITY BRANCH

Name:U.S. Bank, CHISAGO CITY BRANCH
Full Service Brick and Mortar Office
Review: 2.5star957 client reviews
Location:11493 Lake Ln
Chisago City, MN 55013

Chisago County
View Other Branches
 
Phone:651-257-9074
FDIC Cert:#6548
Established:01/01/1901


The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
Established:07/13/1863
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2301, view all, view on map
Website:www.usbank.com
Total Assets:$650,658,504,000
Total Deposits:$524,697,711,000
Total Equity Capital:$61,526,628,000
Total Domestic Office Deposits:$517,223,585,000
Net Income:$5,862,096,000
Quarterly Net Income:$950,209,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:6%
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Client Review

957 client reviews of U.S. Bank scored 2.5 out of 5.

review of bank qualificatiions
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Hokie, Aug. 30, 2021

We had our checking, savings etc. hacked a couple weeks ago.  We immediately called fraud control and had everything blocked.  Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time.  They were so patient and understanding and even though shorthanded, spent quality time with us.  Everything was explained in detail as we accomplished our task!!  we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community.  Small town still works.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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mortgage, checking & savings
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Selahs, Mar. 31, 2017

Great to deal with regarding questions of any sort, as well as loan application processing. (Home mortgage)
Personnel are uber-courteous, whether cashiers or other...Best bank I've dealt with, along with US Bank in Cumberland, WI, was a match!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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by French 2017-04-17 18:15:24
I am not pleased with the US Bank of Homewood, IL. I opened a checking account ONLY which required ONLY a SOFT INQUIRY into my credit history which does not effect your credit score. Someone at this Bank requested a HARD INQUIRY which lowered my credit score and they also put in a request for a Bank Reserve Line of credit
I did not request a Bank Reserve Line of credit.Sounds like the personal at this bank probably receive brownie points and or commission for selling the customer their products regardless if the customer requested it or not. I am filing my complaint with the Corporate Office and the Consumer Financial Protection Bureau and most certainly will close my account. I will never do business with US Bank again or recommend this Bank to anyone as a matter of fact I will discourage anyone who wants to listen.
by Mydollard 2017-04-28 11:17:00
I pushed the wrong button on the ATM and did not realize it so I was waiting for my USAA card to come back after I got cash and then went to go inside about my card.  The woman behind me tried to grab my card to give to me long story short the banker had my outside bank card and said he was going to shred it because it was not US Bank card. I am headed on a trip now with no ATM card they had all my IDs and would not give me the card  That was just evil
MS
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Toto, Jan. 28, 2016

We had stopped at another bank first and left because of the attitude and service we got or I should say did not get.  When we stepped in at US Bank in Chisago City we were helped immediately.  Stacy helped us with opening up a new account and was a delight.  She went over everything and was enthusiastic about helping us. It was such a change from the other back we stopped at that we had no doubts what so ever banking here.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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