U.S. Bank, Andresen Branch

Name:U.S. Bank, Andresen Branch
Full Service Brick and Mortar Office
Review:887 client reviews
Location:7003 Northeast 40th Street
Vancouver, WA 98661

Clark County
View Other Branches
 
Phone:360-260-0221
Office Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
Sun: Closed
Drive-up Hours:Mon: 9:00 am to 6:00 pm
Tue: 9:00 am to 6:00 pm
Wed: 9:00 am to 6:00 pm
Thur: 9:00 am to 6:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 2:00 pm
FDIC Cert:#6548
Established:1992-06-15


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3159, view all, view on map
Website:www.usbank.com
Total Assets:$456,025,829,000
Total Deposits:$357,200,076,000
Total Equity Capital:$46,717,988,000
Total Domestic Office Deposits:$327,047,060,000
Net Income:$6,038,411,000
Quarterly Net Income:$1,837,411,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:13%
Quarterly Return on Equity:16%
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Client Review

887 client reviews of U.S. Bank scored 2.5 out of 5.

Best branch ever.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Domstarks, Jan. 23, 2017

I have banked with u.s. for years and this branch is the overall best. Drive thru is always fast and inside is always pleasant. They always remember me when I come in. Even if I work with a different teller.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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great branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by mountaindawen, Jun. 13, 2016

Great staff. Very helpful and always ready to answer questions. Wait time to see a banker or teller very reasonable to short.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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PatientBanker
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TanyaM, Apr. 01, 2016

I went to a store and attempted to buy something when my card was not accepted. After calling in and hearing that I had enough money on the account to make the purchase, I tried again several times and eventually gave up. Embarrassed, I asked the cashier to hold my items while I call my bank. I ended up finding out that since I didn't activate the card they sent me in the mail, my current card was shut down so I needed to drive to the bank to get a temporary one.

I was extremely frustrated when I pulled up at this branch (it was the nearest one to me). After waiting in line I came up to the counter and when the banker asked how my day was going I replied "Bad" in a very flat tone. The most shocking thing to me was that even though I was showing a tremendous amount of attitude and was being THAT terrible customer, the banker was extremely upbeat and patient with me the entire time. I also work in customer service and I know how hard it can be to be polite to a rude customer. I usually try not to be that customer because I know how annoying they can be. I do not remember the name of the lady who helped me but she was in her late 20's and had long blonde hair. I would just like to say that the amount of patience she had with me was amazing! She deserves like a "most patient worker" award or something.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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by Akin 2016-04-08 11:54:14
I really do not think being upset about your disappointment is RUDE. It is usual for banks to cancel an active card because they sent you another one that is not activated. Your frustration came from the disappointment about your card being cancelled without your knowledge. People who work in customer service are supposed to be polite, however frustrated a customer may sound. Their jobs depend on these customers and they can take their business elsewhere if they feel they are not being fairly treated - listened to. I have being in this situation a couple of times. And the first rule of customer service is that "customers are always right" even if they are not, treat them as though they are and they will calm down.

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