Bank of America, Fourth Plain Branch

Name:Bank of America, Fourth Plain Branch
Full Service Brick and Mortar Office
Review:256 client reviews
Location:3308 Northeast Auto Mall Drive
Vancouver, WA 98662

Clark County
View Other Branches
 
Phone:360-696-5511
Office Hours:Mon:09:00:18:00
Tue:09:00:18:00
Wed:09:00:18:00
Thu:09:00:18:00
Fri:09:00:18:00
Sat:10:00:13:00
Branch Deposit:$61,942,000
FDIC Cert:#3510
Established:1990-04-23


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4800, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,653,947,000,000
Total Deposits:$1,297,680,000,000
Total Equity Capital:$208,141,000,000
Total Domestic Office Deposits:$1,213,727,000,000
Net Income:$3,712,000,000
Quarterly Net Income:$3,712,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

256 client reviews of Bank of America scored 2 out of 5.

VERY POOR CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by UnhappyGuest, Jun. 06, 2016

Waited 1 hour and 15 minutes to see a "BANKER".  Had to get a signature a a check from insurance company.  While we were waiting we could hear others in line complaining about the wait just to see a teller! 20 minutes someone hollered can't we get another teller. The manager did NOTHING!Other banks the manager would help the customers!At one point there were 10 customers in line! They had only one poor teller!  There is Coffee, Tea, and cocoa in OTHER BANK LOBBIES, to make the wait more pleasant. Not this Big Rich Bank! The manager, who's name starts with an "S" said that one person was on vacation and the other one called in sick.  Shouldn't there be a floater person?! Then when we do see a "BANKER" They have to call the mortgage co. out in CA. And it turns out that they have to MAIL the check out to CA for a Signature. That's after the "BANKER" waiting 10 minutes for someone at the mortgage company to answer the phone and then another 10 mins. to find out that the check has to be mailed to CA for a signature! I guess the banks, this bank BOA is too big and doesn't care about customer service because the have all the money anyway and we are to bow down and worship at their feet! If you can run from this bank to a smaller and friendly bank! These people don't care about your time! But they will take your check!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Lee Vista Branch at Orlando, FL
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by sugarhoney 2016-06-25 18:40:54
I'm customer of this bank, the service is Great, there is only two line in this bank, so if anyone think they can come in any bank on (busy)and get right out they are kidding their them selfs, all service are Great, wouldn't change a thing, KEEP UP THE GOOD WORK
by cateblanchette 2016-07-06 16:46:50
I've been with BofA since the 1990s.  I love their on-line service.  I HATE the branch at Snider Plaza.  They hire people with no experience and apparently with no training in customer service.  Most strike me as ignorant and untrained.  The turnover rate is unbelievable; they seem to disappear in a few months.  Today I tried to use the ATM, but the "touch" screen didn't work.  I pulled up to the drive-up teller window to report the problem, and "Kelsey" (whom I'd never seen there before) said she knew and that someone was coming later today to fix it.  I said, "why not put up an 'out of order' sign so customers don't waste their time?"  She didn't have an answer; she was clueless.  I said, well at least you could tell me you're sorry for the inconvenience, but instead she looked away and didn't say anything.  BofA shouldn't let Kelsey interface with the public.  From now on, I'll go to the branch on Greenville near Lovers, where the service has always been superb.
Love me some Sam pagan
Overall Rating
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Office Environment & Staff
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by RegalAffluence, Jun. 05, 2016

I opened my account with the bank manager back in 2012 then went back in 2013 to Mrs. Seima Prowen whom I adored she was on top of my accounts always knowledgeable and helped me get the best out of my accounts. Also help with getting my credit started in 2014-2015 .. I was transferred to Mr Sam Pagan whom helped me open my business account and made sure I was getting the optimal best as a new sole prop owner. 2016 I have yet to visit my favorite banking center. The current one up in Sunnyvale is the a plugs worse thing ever just disgusting ppl who have even more repulsive attitudes unprofessional. Didn't even do the 1st thing obviously they never went to the bank and sat down to how service is supposed to be like calling in HQ customer service giving them pre info before handing the phone over. Or not insulting the customers
That are the reason why there even employed

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Colorado-Bonnie Branch at Pasadena, CA
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Garners Ferry Road
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by moneymandingo, May. 27, 2016

Bank of America is highly convenient and offers a laundry list of great services.  Their fees are way too high and frequent, and their phone customer service is often inaccurate (different responses from different reps).  The tellers and management at the Garners Ferry branch is awful. Slow, not pleasant and have to be corrected about policies and process.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Sumter Highway Branch at Columbia, SC
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